In charge of Research and Development team, the Quality Assurance team and the Support team. I manage the complete product development cycle, starting from liaising with the internal sales and marketing team and our dealers and users to consolidate product request list, drawing up the development functional specification, designing every aspect of the user interface, and finalizing the development timeline, monitoring the development schedule to ensure on-time delivery and effective quality… Show more In charge of Research and Development team, the Quality Assurance team and the Support team. I manage the complete product development cycle, starting from liaising with the internal sales and marketing team and our dealers and users to consolidate product request list, drawing up the development functional specification, designing every aspect of the user interface, and finalizing the development timeline, monitoring the development schedule to ensure on-time delivery and effective quality assurance at every milestones, as well as co-ordinating efforts such as documentation and packaging to ensure successful product delivery. I also oversee the operation of the Quality Assurance and Support teams ensuring smooth operation in line with the product release cycle and providing a high level of customer satisfaction. Show less

In charge of a team of engineers of 8 who provide hardware and software support services for vendors, distributors and end-users in Hong Kong, China, Japan and Europe. In addition to support and training, our team is also responsible for quality-assurance of the deliveries from the development team.

As the company started to develop solutions based on a software raster image processor, and is including more and more 3rd party and internally-developed software to handle prepress work, a new department was created to support both internal engineering staff as well as end-users. As part of my work, I have to provide quality assurance service for our software products and to support world-wide distributors and end-users. I also have to provide product customization using custom applications… Show more As the company started to develop solutions based on a software raster image processor, and is including more and more 3rd party and internally-developed software to handle prepress work, a new department was created to support both internal engineering staff as well as end-users. As part of my work, I have to provide quality assurance service for our software products and to support world-wide distributors and end-users. I also have to provide product customization using custom applications developed with C, C++ and PostScript. Show less