Ken Lam Email and Phone Number
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At Schneider Electric, our focus on Digital Transformation has been playing a crucial role in the Services business in Hong Kong. Armed with certifications in leadership, engineering, and sustainability, my role as a Strategic Marketing & Customer Success Manager has been pivotal in enhancing customer experiences through IoT, Cloud and Advisory Services, contributing to our growth.My tenure has been marked by a dedication to developing innovative solutions and fostering strong key account relationships across diverse segments including Power & Grid, Data Centre, Transportation, and Water. The team's strategy, networking, and business analysis skills have been fundamental in driving Schneider Electric's strategies and solutions, ensuring successful outcomes and customer success in an ever-evolving industry.
Schneider Electric
View- Website:
- schneider-electric.com
- Employees:
- 86059
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Senior Manager, Services Strategy And Customer Success ManagementSchneider ElectricHong Kong
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Strategic Marketing & Customer Success ManagerSchneider Electric Jan 2023 - PresentHong Kong Sar• Drove business growth of Field Service business in Hong Kong through Digital Transformation and Sales Excellence.• Led Customer Success Management to boost Digital Services and innovative solutions business development.• Developed IoT, Cloud, SaaS Advisory Service to enhance customer experience and drive revenue growth.
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Solution ManagerSchneider Electric Oct 2019 - Dec 2022Hong Kong• Led sales efforts for Power System and Digital Energy Solutions for key accounts, resulting in a significant increase in revenue.• Developed and implemented innovative solutions such as IoT and Cloud services to drive business growth.• Managed project sales and tendering processes for Smart Grid Solutions, ensuring successful outcomes.• Fostered strong relationships through Key Account Management in the Power & Grid, Data Centre, Transportation, and Water segments.
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Assistant Solution ManagerSchneider Electric Apr 2018 - Sep 2019Hong Kong- Focused on building automation and digital energy solutions sales for end user customers and key accounts- Digital services and innovative solutions (IoT, Cloud, SaaS Advisory Service) business development- Project sales and tendering managementSegments: Data Centre, Transportation, Real Estate, Water
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Senior Solution And Tendering EngineerSchneider Electric Apr 2015 - Mar 2018Hong Kong• Managed key accounts in Data Centre, Transportation, and Water Segment mega projects for Schneider Electric in Hong Kong.• Developed and implemented Building Automation & Power Management Solutions (BMS PMS) and Industrial Automation Solutions (PLC SCADA).• Led project sales and tendering processes, resulting in successful project acquisitions and revenue growth.• Utilized key account management skills to maintain strong client relationships and drive business growth.
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Infrastructure Solution EngineerSchneider Electric Jul 2013 - Mar 2015Hong KongWorking on infrastructure engineering projects, involving in:- Prescription work with consultants and end users- Consolidating internal products and solutions to deliver total value added solution- Tendering & Costing for various project- Project management in pre-sales stage- Conduct business analysis to form strategy and develop new business partner- Coordination with overseas experts to support local project
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Management TraineeSchneider Electric Jul 2011 - Jun 2013Hong KongParticipating in various internal and external projects over 6 different business units, involving:- Sales- Project management & execution- Marketing- Tendering- Business development
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Summer InternCathay Pacific Airways Jun 2010 - Feb 2011Hong KongSummer Internship in the Information Management Department, with the primary focus on developing pilot of knowledge repository as part of the organisational knowledge management initiatives.
Ken Lam Skills
Ken Lam Education Details
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1St Honour Class
Frequently Asked Questions about Ken Lam
What company does Ken Lam work for?
Ken Lam works for Schneider Electric
What is Ken Lam's role at the current company?
Ken Lam's current role is Senior Manager, Services Strategy and Customer Success Management.
What is Ken Lam's email address?
Ken Lam's email address is ke****@****ric.com
What schools did Ken Lam attend?
Ken Lam attended The Hong Kong Polytechnic University, The Hong Kong Polytechnic University.
What skills is Ken Lam known for?
Ken Lam has skills like English, Microsoft Office, Powerpoint, Research, Windows, Networking, Microsoft Excel, Microsoft Word, Customer Service, Pre Sales, Engineering, Market Research.
Who are Ken Lam's colleagues?
Ken Lam's colleagues are Romain Quessada, Daylin Pereira Mena, Melanie Pelletier, Patrik Lidman, Gökçe Tunca, Nathalie Morand, Daniel Montero.
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