Ken Lam

Ken Lam Email and Phone Number

Chief Information Officer at Coventry Group LTD @ Coventry Group LTD
Ken Lam's Location
Greater Melbourne Area, Australia, Australia
Ken Lam's Contact Details

Ken Lam personal email

n/a

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About Ken Lam

Ken Lam is a Chief Information Officer at Coventry Group LTD at Coventry Group LTD. He possess expertise in project delivery, it strategy, erp, business process improvement, business analysis and 45 more skills.

Ken Lam's Current Company Details
Coventry Group LTD

Coventry Group Ltd

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Chief Information Officer at Coventry Group LTD
Ken Lam Work Experience Details
  • Coventry Group Ltd
    Chief Information Officer
    Coventry Group Ltd Aug 2018 - Present
    Thomastown, Melbourne, Victoria, Au
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  • Swc Management
    Head Of It
    Swc Management Jun 2016 - Aug 2018
  • Amplifon
    It Director Apac
    Amplifon Apr 2013 - Jun 2016
    Milan, It
     Head of IT role, provided strategic IT direction to the IT teams and IT service providers within the APAC region Uplift IT capability including the restructure & implementation of a regional APAC shared services modelo Formed strategic partnership with key vendors to ensure mission critical systems and new initiatives are supported at optimal levelo Introduced governance framework based on ITIL methodologyo Strong focus on compliance and security of data and systems o Enabled a high availability and stable production environment Developed and executed the IT strategic plan in support of the 3 years transformation program, in accordance to the IT roadmap:1. Consolidation of the backbone infrastructure: centralization of data centres, replacement of 230 sites network infrastructure & disaster recovery 2. Formation & program managed multiple project teams for the applications replacement program:o Customer Lifecycle Management capability giving the business a 360-degree view of customers, enable deeper levels of engagement, maximize revenue and upsell/cross-sello Transformed the Call Centre technology into a fully automated and integrated Call Centre solution comprising UCCE, Avanade Call Centre Solution, CRM, business intelligence and segmentation processo Transformed the company wide enterprise IT systems with a set of contemporary systems that included the new clinical management system, MS Dynamics CRM, JDE ERP and WebMethods to form the backbone of core IT systems, support business intelligence and analytic capability using Qlikview, enabling the realization and integration of digital strategyo Replacement of Websites from Sharepoint to Liferay platform, enhanced the UX and UI with global templates, enabled e-commence functionalities and integration with back-end systems These projects demanded strong stakeholders management, risks mitigation strategy and robust change management
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  • Amcor Ltd
    Manager Major It Projects
    Amcor Ltd Feb 2010 - Apr 2013
    Zurich, Ch
    • Program director role accountable for the IT systems replacement program with a primary focus on business transformation;• Supported the program of work with an effective change management program which included business process change, business and technical support organisation, risk management plan, communication plan, training regime and stakeholders management plan; • Established the program management office with a common project methodology &governance model;• Built and led a cohesive team of 95+ resources from 7 vendors and internal resources;• 9 direct reports with Senior Project Managers, Change Manager, Testing Manager, Solution Architect and PMO Manager;• Suppliers and contractual management with resources sourced from 4 countries;• Delivered a 2.5 year $29M major IT roll-out program of work comprising of the Order-to-Cash, Procure-to- Pay, Enterprise Centralised Procurement, Enterprise Asset Management, Manufacturing, Supply Chain Management and Logistics: o Upgrade of SAP R/3 to ECC6, platform and infrastructure upgrade, migration of Oracle DBMS to DB2, migration of MQ/WebMethods to MQ/PI, upgrade of 2 x QAD ERPs, consolidation and migration of middleware, business warehouse upgrade, establishment of B2B with Suppliers and Customers;o Implementation of SAP to all business divisions with 25 Go-lives of an integrated solution to 65 sites across Australasia. Modules were FI/CO, PCA, SD, MM, AM, LE, WM, PM, PP, SRM, EP, MDM, DMS, PI & BI;o Supported the centralized procurement initiative with an underlining business transformation and organizational restructure agenda, rolled-out new SAP systems - Supplier relationship management, Master Data management and Enterprise portal;o Replacement of all IT legacy systems for the Paper division and the roll-out of a new QAD ERP system to the Recycling business;o Business process change management, organisational restructure and benefits realisation management
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  • Amcor Ltd
    It Manager - Corrugated Division
    Amcor Ltd Jan 2007 - Feb 2010
    Zurich, Ch
    • To develop and execute the strategic plan of Information Technology solutions in support of the Divisions business plan;• To lead a multifaceted team of experienced functional and technical professionals comprises of the SAP support, Master Data, Reporting, Web development/support teams and Training teams in support of all IT applications used by the Division (including mission critical applications);• To provide leadership and direction to outsourcers in support of mission critical systems and maintain operational effectiveness of current production environment to minimise unplanned downtime;• Ensure new systems and functions introduced integrated into the existing IT environment without negative impact to the business; furthermore, the changes complied with existing policy, procedures, change control, release management and audit requirements;• Implement initiatives & solutions enabling business processes to be streamlined through continuous improvement and drive maximum benefits of IT investment;• Manage the allocated Opex budget of $22m and reduce where possible; • Develop, mentor and coach staff members to ensure they delivered to their full capacity;• Work closely with business stakeholders to extract maximise value from SAP technology solution;• Ensure risks to the environment were identified early and mitigation strategies developed and employed;• Ensure adequate and advanced training on the use of IT systems were delivered to the business through formal training regime; • Gate keeper of IT systems enhancement/project requests and facilitate the prioritization of these requests;• Provide leadership to internal and vendors’ delivery teams;• Member of the IT governance and architecture steering committee;• Minimise production systems downtime, develop preventative maintenance plan, ensure DR solution and BCP in place.
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  • Alinta Ltd
    Program Manager
    Alinta Ltd 2006 - 2007
    • Successfully steered a $12M technology refresh/SOE Desktops roll-out project back on track and completed under a difficult working environment. The project was deep in trouble with 150% over budget and 12 months behind schedule prior to Ken taken over the responsibility;• Successfully implemented a $3M Enterprise Content Management system on time and on budget, after overcame a number of challenges;• Successfully implemented a $4M 1-ERP program, which consisted of the migration of multiple Financial systems to SAP;• Successfully implemented a $7M Unix/Wintel server consolidation and national Data Centres consolidation program; • Successfully implemented a $2M Business Intelligent and Data Warehouse program on consolidated financials, budget and forecast;• Provided leadership, coaching and mentoring to staff;• Line manager and leadership accountabilities for project managers, solution architects and business analysts;• Responsible for tracking the program of work to ensure budget and schedule were met and quality solutions were delivered;• Established the projects delivery team, rolled out the program management model and the delivery governance processes.
  • Affinity Health Pty Ltd
    Infrastructure/Program Manager
    Affinity Health Pty Ltd 2004 - 2006
    • Successfully implemented a 12 months transition program which included:o The implementation of Affinity’s new complex network infrastructure, which included the WAN and 60+ LANs, and migrated 9000 plus devices from 60 hospital sites to the new network;o Successfully implemented Affinity’s new central infrastructure, which included the Windows authentication (DNS, domains & Wins) and Exchange network;o Successfully implemented affinity’s new Internet and related services; o Successfully migrated all 4000 desktop/laptop PCs, 2500 printers and 500 servers to Affinity’s new IT environment;o Successfully relocated Affinity’s central servers (Unix and Windows) for both production and DR date centres;o Separated and established new service contracts with network and Infrastructure service providers.• Successfully implemented the Enterprise wide processes and procedures for infrastructure services and support. • Established the project office and rolled out processes, standards, methodology and project governance model;• Establishment of a new IT infrastructure environment (Servers, Desktops, Data/Voice Communication and Applications Hosting) and support services;• Management of service contracts and agreements with multiple vendors; • Contract relationship and management of outsourced infrastructure service providers with a budget of $13M annual operating expenditure;• Management of Infrastructure services including services support and services delivery by adopting the ITIL methodology;• Development and execution of disaster recovery and business continuity plans for all hospitals ICT systems.
  • Mayne Group
    Regional It Manager
    Mayne Group 2000 - 2004
    • Developed a 3 years 3PL SCM IT strategic plan and executed 80% of the initiatives, that included:o a new enterprise architecture model, resulted with the standardisation of software/hardware, infrastructure and operating systems platform, as well as core SCM applications;o Integrated the IT departments and implemented a regional shared services model that strengthened internal support and operations capabilities, the creation of a project competency centre for projects delivery, introduced problems and configuration management;o Implemented a disaster recovery plan in support of the mission critical applications and business continuity plan;o Re-aligned hardware/software platform, infrastructure and applications architecture for the region;o Standardised common processes, developed and rolled-out IT standards, policy, procedures and change management across the region to improve IT and customer interaction.• Introduced and rolled-out project implementation methodology, control, standards and processes for project implementations that became the company standard;• Developed a regional support and delivery model with key vendors, achieved major IT savings;• Successfully implemented 6 Tier-1 Supply Chain Management systems for ex-Mayne Logistics 3PL operations, with 2 in Australia (Kellogg and Carter Holt Harvey being the customers) and 4 in Asia (Unilever & Philips Malaysia, Unilever Indonesia and Bata Shoes Thailand);• Successfully implemented the WMS (BPCS) for ex-Mayne Logistics 3PL operations (Kimberley Clarke Malaysia & GSK Malaysia); • Successfully implemented Web based warehouse and distribution KPI reporting system across business streams for Asia Pacific; • Successfully implemented electronic trading interfaces with major customers across Asia Pacific.
  • Coles Myer Ltd
    Project Manager
    Coles Myer Ltd 1993 - 1999
    • Successfully implemented SAP Financials to CML Group Accounting and Reporting, the project achieved process improvements for consolidated group reporting functions, it eliminated 17 legacy systems and reduced the number of interfaces;• Successfully implemented SAP Financials to CML Accounting Services, streamlined business processes and replaced 5 legacy systems;• Successfully implemented SAP Financials to Liquorland business. The project achieved significant process improvements across Liquorland’s accounts department, streamlined reporting functions and replaced 11 legacy systems; • Successfully implemented SAP Financials to RTS (IT arm of CML), delivered solutions to a number of special requirements and replaced 6 legacy systems;• Successfully implemented SAP Financials to Coles Supermarkets business, the project upgraded Coles’s existing SAP release, re-configured the system in accordance to the common blue print. In addition, assets management, material management and project system modules were implemented to align Coles’s SAP system with other CML business streams. Project replaced 5 legacy systems;• Successfully implemented SAP Financials to Kmart & World 4 Kids, the project consolidated and replaced 8 legacy systems;• Successfully implemented SAP Financials to Myer Grace, Target and Fosseys;• Delivered a generic data conversion system that perform data extraction from legacy systems, data cleansing and upload transactional and history data to SAP; and• Delivered a generic interface system that integrated between various SAP systems and other non-SAP business application systems.
  • Various Banks
    Systems Analyst
    Various Banks 1982 - 1993

Ken Lam Skills

Project Delivery It Strategy Erp Business Process Improvement Business Analysis Stakeholder Management It Management Data Migration Business Process Itil Sap Sdlc Project Portfolio Management Requirements Analysis Integration Service Delivery Process Improvement Management Change Management It Service Management Vendor Management Outsourcing Solution Architecture Business Intelligence Pmo Software Development Life Cycle Sap Products Enterprise Resource Planning Program Management Information Technology Team Leadership Infrastructure Team Management Strategy Analytics Master Data Management Document Management Sap Implementation It Outsourcing Data Warehousing Architecture Service Level Agreements Customer Relationship Management Leadership Enterprise Architecture Sap Erp Enterprise Software Business Transformation Data Center Disaster Recovery

Ken Lam Education Details

  • Swinburne University Of Technology
    Swinburne University Of Technology
    Information Technology
  • Swinburne University Of Technology
    Swinburne University Of Technology
    Information Technology

Frequently Asked Questions about Ken Lam

What company does Ken Lam work for?

Ken Lam works for Coventry Group Ltd

What is Ken Lam's role at the current company?

Ken Lam's current role is Chief Information Officer at Coventry Group LTD.

What is Ken Lam's email address?

Ken Lam's email address is ke****@****.com.au

What is Ken Lam's direct phone number?

Ken Lam's direct phone number is (714)-562*****

What schools did Ken Lam attend?

Ken Lam attended Swinburne University Of Technology, Swinburne University Of Technology.

What skills is Ken Lam known for?

Ken Lam has skills like Project Delivery, It Strategy, Erp, Business Process Improvement, Business Analysis, Stakeholder Management, It Management, Data Migration, Business Process, Itil, Sap, Sdlc.

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