As a leader at MetLife I've supported some of the largest mergers, acquisitions, and divestitures in the history of the company. I've led the surge in deployment of new and innovative technology to increase the relationship between MetLife and our customers and shareholders. I've also had the privilege to manage several high functioning, technically astute, and diverse teams. I've built and strengthened relationships with associates within the business, earning their trust and respect. I've always fostered an environment of open communication, allowing people to freely share their ideas and concerns. I currently manage two teams: Contact Center/Voice and Streaming/Event Production. The Contact Center/Voice team is responsible for all telephony-based contact center and enterprise voice technology. Included is the centralized OneVoice platform that services, reports, and records over 5 million customer interactions across 4,000 unique call flow patterns per month. OneVoice also provides advanced contact center applications such as Computer/Telephony Integration (integration with Salesforce), IVR/Speech Recognition, proactive outreach notifications, virtual hold technology, and PCI/anti-fraud compliance. We are currently assessing the future of this platform to see if a migration to the cloud will provide more advanced capabilities. The Streaming/Event Production team leverages advanced conferencing technology and infrastructure to plan, test, and produce over 350 large/critical events across the globe per year.