Ken Luna

Ken Luna Email and Phone Number

Assistant Vice President at MetLife @ MetLife
new york, new york, united states
Ken Luna's Location
New Hill, North Carolina, United States, United States
Ken Luna's Contact Details
About Ken Luna

As a leader at MetLife I've supported some of the largest mergers, acquisitions, and divestitures in the history of the company. I've led the surge in deployment of new and innovative technology to increase the relationship between MetLife and our customers and shareholders. I've also had the privilege to manage several high functioning, technically astute, and diverse teams. I've built and strengthened relationships with associates within the business, earning their trust and respect. I've always fostered an environment of open communication, allowing people to freely share their ideas and concerns. I currently manage two teams: Contact Center/Voice and Streaming/Event Production. The Contact Center/Voice team is responsible for all telephony-based contact center and enterprise voice technology. Included is the centralized OneVoice platform that services, reports, and records over 5 million customer interactions across 4,000 unique call flow patterns per month. OneVoice also provides advanced contact center applications such as Computer/Telephony Integration (integration with Salesforce), IVR/Speech Recognition, proactive outreach notifications, virtual hold technology, and PCI/anti-fraud compliance. We are currently assessing the future of this platform to see if a migration to the cloud will provide more advanced capabilities. The Streaming/Event Production team leverages advanced conferencing technology and infrastructure to plan, test, and produce over 350 large/critical events across the globe per year.

Ken Luna's Current Company Details
MetLife

Metlife

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Assistant Vice President at MetLife
new york, new york, united states
Website:
metlife.com
Employees:
50713
Ken Luna Work Experience Details
  • Metlife
    Assistant Vice President
    Metlife

Ken Luna Skills

Telecommunications Engineering

Ken Luna Education Details

Frequently Asked Questions about Ken Luna

What company does Ken Luna work for?

Ken Luna works for Metlife

What is Ken Luna's role at the current company?

Ken Luna's current role is Assistant Vice President at MetLife.

What is Ken Luna's email address?

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What is Ken Luna's direct phone number?

Ken Luna's direct phone number is +190825*****

What schools did Ken Luna attend?

Ken Luna attended Long Island University.

What skills is Ken Luna known for?

Ken Luna has skills like Telecommunications, Engineering.

Who are Ken Luna's colleagues?

Ken Luna's colleagues are Susana Itzel Delgadillo Pineda, Rebecca Schafer, Lance Forst, Diane Gallant, John Fresco, Popon Tamás László, Marco Antonio Raúl Estrada Vargas.

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