Ken Macfarlane Email & Phone Number

Seattle, Wa, Us

Bellevue, Wa

Edifecs is the leader in healthcare software solutions , who's software improves operational performance by streamlining the exchange of electronic data interchange (EDI) among health plans, hospitals, and other healthcare organizations, while enabling compliance with current mandates. Job responsibilities include:• Deliver consistent, high quality training on highly technical product to Edifecs’ customers, partners and employees, both on-site and through web-based… Show more Edifecs is the leader in healthcare software solutions , who's software improves operational performance by streamlining the exchange of electronic data interchange (EDI) among health plans, hospitals, and other healthcare organizations, while enabling compliance with current mandates. Job responsibilities include:• Deliver consistent, high quality training on highly technical product to Edifecs’ customers, partners and employees, both on-site and through web-based tools.• Maintain Edifecs product training materials and customize, as needed. Collaborate with product documentation team to drive creation of product guides and training materials.• Align training material creation with product release and implementation cycles by participating in product release planning.• Consult with customers and project teams to customize and develop effective training events. Show less

Greater Seattle Area

Trained and managed medium to large-scale projects for corporate wide software implementations.* Created, delivered and supported software trainings. * Developed project plans, business requirements and proposals to help drive training results.* Manageed project resources to ensure timely and accurate tasks were delivered.* Created and delivered weekly status reports to all levels of Management on training development progress.* Consulted with business stakeholders and… Show more Trained and managed medium to large-scale projects for corporate wide software implementations.* Created, delivered and supported software trainings. * Developed project plans, business requirements and proposals to help drive training results.* Manageed project resources to ensure timely and accurate tasks were delivered.* Created and delivered weekly status reports to all levels of Management on training development progress.* Consulted with business stakeholders and created training approach that best supported their needs. Show less

Bellevue, Wa

*: Identified and promoted increased company profit margins, directly resulting from the use of our product.*Diversified training offerings, allowing more flexibility to customers which resulted in additional revenue generation.*Deliverd consistent, high quality training remotely and on-site to Fortune 500 customers, Internal Employees, and Partners.*Created, updated, and modified all training curriculums and programs including traditional work book methods and Web based trainings.… Show more *: Identified and promoted increased company profit margins, directly resulting from the use of our product.*Diversified training offerings, allowing more flexibility to customers which resulted in additional revenue generation.*Deliverd consistent, high quality training remotely and on-site to Fortune 500 customers, Internal Employees, and Partners.*Created, updated, and modified all training curriculums and programs including traditional work book methods and Web based trainings. * Created eLearning solutions which provided on demand web-based customer trainings and additional company revenue streams. * Worked collaboratively within project teams during and after implementations to ensure customer success. * Analyzied customer feedback in order to provide appropriate recommendations for improvement in product design. Show less

Bellevue, Wa

Managed and conducted training initiatives while continuously establishing and evaluating customers’ needs. * Developed and implemented a comprehensive training programs which incorporated a consultative training approach.* Performed needs assessments with customers as it related to their training requirement to ensure objectives were met.* Provided best practices based on the product’s functionality and the organization’s needs.* Traveled extensively while coordinating… Show more Managed and conducted training initiatives while continuously establishing and evaluating customers’ needs. * Developed and implemented a comprehensive training programs which incorporated a consultative training approach.* Performed needs assessments with customers as it related to their training requirement to ensure objectives were met.* Provided best practices based on the product’s functionality and the organization’s needs.* Traveled extensively while coordinating, scheduling and facilitating onsite customer product trainings. * Partnered with and maintained business relationships with executive, management, and product teams. Show less

Bellevue, Wa

Identified and established training programs for corporate team members and customers which resulted in faster ramp-up times and additional revenue. * Administered and facilitated monthly corporate new hire and sales trainings. * Performed product field trainings to top tiered customers resulting in a 25% increase in sales revenue.* Developed and managed entire new hire and sales training curriculum.* Consulted in and assisted with company mergers providing training and… Show more Identified and established training programs for corporate team members and customers which resulted in faster ramp-up times and additional revenue. * Administered and facilitated monthly corporate new hire and sales trainings. * Performed product field trainings to top tiered customers resulting in a 25% increase in sales revenue.* Developed and managed entire new hire and sales training curriculum.* Consulted in and assisted with company mergers providing training and on-boarding. Show less

Preperation For B.A. In Sociology, Business Administration

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