Ken Mack Email & Phone Number

Memphis, Tennessee

Develop/coordinate and implement community programs to better serve MLGW customers; act as liaison with neighborhood/community groups to determine how MLGW can meet their needs, concepts to human service providers, setting up intake interviews, determining program eligibility, maintaining customers profiles, analyzing evaluations/assessments, providing social/financial counseling and assessing individual customer needs; establishing rapport with outside agencies partnering in the programs and customers related activities. Coordinate/Assist in organizing and planning various conferences which include planning workshops, securing presenters, providing training and information exchange sessions, conducting evaluations, and related activities. Represent MLGW at various community meetings and special events; project a positive image of MLGW; coordinate fund-raising for primary events including Plus-1, Project Max and related activities; identify/coordinate community resources. Analyze/evaluate various community programs as needed; develop/give presentations to internal/external groups on MLGW activities, policies, etc.

Memphis, Tn

Enter payroll for the department.Receive, sort and distribute incoming mailCompile records of office activitiesPhotocopy, scan and fax.Type documents and correspondenceUpdate and maintaining databases

Memphis, Tn.

Disconnected services.Performed rate and consumption checks and meter reading verification.Reported misuse of division services.Utilized computerized mobile service dispatching in the performance of the job.

Memphis, Tennessee

Facilitated requirements gathering sessions with users, performed data analysis, and documented user requirements, including process flow mapping and definition.Applied practical business operational knowledge to solve IT application solutions to problems. Assisted Quality Assurance team in development of test scripts, cases, and processes. Designed Use Case Diagrams and Sequence diagrams for all the identified use casesConsidered business implications of the application of technology to the current business environment. Consulted with users to identify current business processes, current operating procedures and clarified program or program objectives.Utilized UML diagrams and textual descriptions for documenting requirements in a requirement database to track developmentFormed work flow models and use case models among various business process models for the Individual health and dental insurance policy.Analyzed Software Requirement Specifications (SRS), preparing the Functional Specification DocumentEnvironment: HTML, Oracle 8i, SQL, Test Director, MS Visio, MS Word, WINDOWS NT, MS Project, MySQL, VISIO

Conducted current state analysis and proposed state analysis.Implemented RUP (Rational Unified Process) methodology. Decomposed high-level business and user requirements into prioritized functional requirements, specified in an appropriate level of detail suitable for a development team. Interacted with Subject Matter Experts (SME's) like Online Banking Managers, Mortgage and Equity Managers and IT Group to understand Business process, gather Business Requirements and Identify Enhancements.Prepared High Level Logical Data Models and BRDs (Business Requirement Documents).Defined quality attributes external interfaces, constraints, and other nonfunctional requirements.Developed Use Case Diagrams, Activity Diagrams and Sequence Diagrams using UML and MS Visio. Environment: RUP, BRD, UML, VISIO, MS Project, TaxSlayer

Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications.Conducted JAD sessions. Identified and documented the dependencies between the business processes.Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using MS Visio, MS Office and Rational Rose for a clear understanding of the requirements by the development team.Data modeling using UML.Create and maintain Use Cases, visual models, including activity diagrams, logical Business process models, and sequence diagrams using UML.Well versed with identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.Documented all the aspects of Systems validation lifecycle in accordance with the FDA regulations.Used MS Project for various planning and budgeting activities. Environment: Rational Unified Process (RUP), UML, , Rational Test Manager, Rational Clear Quest

Coordinated the collections, integration, and formatting of all data required for PEIMS submission according to PEIMS Data Standards Prepared daily, monthly and yearly Average Daily Attendance (ADA) reports for all grades to be reviewed by state audit firm. Coordinated community events to initiate parent's involvement. Measured results of school's counseling programs, activities and provided detailed reports to management quarterly. Performed risk analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing. Involved in System design specification reviews as well as in UI design.Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application development. Worked in all the phases of the Software Development Life Cycle and ensured business objectives are met.

Analyzed and proposed ways to improve task that resulted in bottlenecks and inefficient processes. Provided reports that detailed data that supported decisions in the deployment of resource changes in policies and procedures. Collected and reviewed data while making recommendations that improved cycle times within the operation. Conducted training of new hires and temporary staff while working closely with management on all levels.

Bachelor Of Arts, Communications

Activities and Societies: Baseball Team

Education record

Activities and Societies: Baseball TeamArts of Sciences, Associate of Arts