One Aftersales - VWPC, VWCV, SEAT, CUPRA, Skoda

Have overall control and responsibility for the After Sales Department. Ensure the utmost quality of service is delivered to all customers, so they feel Extremley Satisfied once work has been completedActively ensure that all Audi CEI and European Customer Survey (ECS) commitments are met,Carry out the correct selection, recruitment, training and supervision of all service department staff.Ensure monthly/annual sales volume and financial targets reached.Ensure yearly HSO audit compliance is in place. Last 3 HSO audits have been passed first time.Ensure that Warranty procedures are followed and Manufactures standards are maintained. 2012 Warranty Audit 0.29% and zero debit.Ensure that quarterly phantom/mystery shops are passed. 2011 & 2012 all tests have been successfully passed.Maintain high level of Health and Safety in workshop and customer facing areas.The departmental point of contact for representatives of Audi (uk)Carry out regular staff appraisals/reviewsDevelop and agree Afters Sales Department plans and budgets to achieve agreed financial, marketing and sales targets.

Covering South LondonMain duties were to increase retailer sales out by analyzing the Aftersales Department’s procedures.Delivering parts purchase’s on target for my areaEnsure District maintains above National Customer Satisfaction ScoresImplementing “best practices” to District.Coaching and mentoring Service and Parts Managers deliver the best possible service to customers and maximize departmental profit.Worked with Sales Manager’s to ensure Accessories are on display and part of the Salesman’s pitchReview Trade Parts purchases and opportunities with the Parts Managers and Trade Sales Team Audit retailers for MasterFit Standards twice a yearMonitor Bodyshop of the Year Audits

Main duties were to develop a sales ethos within the Vauxhall Retailers who had committed to the MasterFit ProgrammeCarried out staff training not only on site but also in a classroom environmentCovering topics such as, Telephone Training, Basic Sales techniques, Service policies and administration and to Install “Fast Fit” best practices to Managers, Reception staff and Technicians.

Managing Twenty Two centre’s with One Hundred and Forty Employees.Controlling a fourteen million pound budgetCost Control within Region to set budgets, to increase profit.Training Staff on Company policies, procedures, customer service.Ensuring that all centres’ are up to required standard on presentation and Health & Safety.Review underperformers and take an active role in improving there performance.