Ken Munroe Email & Phone Number

St Albert, Alberta, Canada

Asset Capital Management

Edmonton, Canada Area

Edmonton, Canada Area

CESSCO Fabrication and Engineering. Performed daily generalist support roles to facilitate continuing success for the companies fabrication needs of the pressure welding industry. Supporting roles includeddirect support to desktop and CNC users and devices, chart recorders, file, database administration AutoCad and engineering specific systems. Supporting and prioritizing in house and remote workers, provisioning of equipment and deployment of systems to remote industry locations during build and turn over, as well as expansion projects. Wan, Wifi, Cellular, multi ISP, Remote desktop and Office 365 cloud collaboration technology support and administration. Supported and supplied CESSCO through a difficult transition phase of implementing restructuring plans, dealing with staff changes and implementing efficiency improvements as well as designing future project plan to facilitate the company to modernize its infrastructure to meet upcoming unmet needs. During my term I began to catalogue procedures and processes for suitability and transition.Notable mentions:Upgraded desktops from win7 to Win10Upgraded Office 2010 to Office 365Rolled out Fortinet WiFi for Enterprise quality and and securityVirtualized physical servers to Hyper-V to better leverage the space and lower environmental conditionsImplemented and create a backup and recovery plan

St. Albert

Infrastructure management of Fortinet WAN devices and HP Procurve switches.Supported Windows 2003 through 2012R2 servers, AD, SQL and IIS.Max OS X desktop and Server Support.VMware 5 and 5.5 administration.SAN Administration of HP Lefthand and Nimble appliances.MSSQL Administration of 2005 and 2014 (failover clustering, maintenance plan remediation as well as backup and restores/Backup Administration of Veeam as well as Arcserve systems.Helpdesk including triage and escalation.Documentation focus toward knowledge capture and discovery of the supported processes.Adherence of Industry best practices and remediation.Accomplishments:SQL 2014 failover cluster hosted on diskless iSCSI lunsDR Deployment of Exagrid backup appliance over Consumer grade ISPsSQL, First class, ArcServe,Veeam, DTI, ICVerify, VMware, Nortel, Xen CitrixWindows, Mac and linux

Edmonton

Shipping and receivingSheet metal trade exsposureCounter balance Forklift use5 ton / 1 ton truck sheet metal deliveryOil sands project site deliveryEdmonton region delivery

Edmonton, Canada Area

Business Analyst Program

Edmonton, Canada Area

Leadership role of the Information Technology department at the Gilead's Edmonton Research and Development facility and Manufacture and scale up of commercial API pharmaceuticals. Lead and supervised local I.T. staff for day to day activities and career development. Co-lead across international geographical based operation service support groups for the enterprise infrastructure. Managed budgets and facilitated technology delivery to the local business units. I.T. Technology governance for the Mississauga sales office for Infrastructure and Service related escalation stewardship. Role highlights:Site rewire from Cat 5 to Cat 6 with a multiple building fiber optic backboneTook Responsibility for Mississauga's I.T. representation.Integration of corporate governance for local assets of I.T.Emergency Response Plan creationWiFi roll-out for Edmonton and MississaugaCo-Lead a team of 12 remote based infrastructure team members responsible for monitoring servers across the enterpriseSenior site manager for the local management committeesImplemented a three year hardware refresh program to ensure operational excellence that was used to pilot other sites.Completed a project to outfit 4 audio visual media roomsFacilitated discussions to bridge staff participation across international borders on key enterprise activitiesChampioned and delivered flawless industry compliance under the strictest FDA and CGMP regulations for system documentation and change control.

Edmonton, Canada Area

Job Responsibilities:Managed and maintained all related computer network telecommunication equipmentManaged data integrityMonitored Infrastructure environment and responding to outages Trained and supervised technical support employeesInstalled all hardware, software, and configured software modules Role Highlights:Was a founding member for the enterprise wide support for CitrixWas an active member of The OS/APP group that was charged with virtualizing the environment with VMwareWas a member of the integration team for the cut over into Gilead from DegussaChampioned migration efforts through supportive leadership

Edmonton, Canada Area

(Gilead)Job Responsibilities:Managed daily networked computer system performance; and documented maintenance logsPerformed network proceduresCorrected network system problems; trained users; sourced equipment and service vendors with Raylo personnelCustomer service as Lead Held DeskRole highlights:Administered a growing network of 180 network users over 16 ServersImplemented the Veritas net backup solution integrating a robotic LTO tape libraryConverted Microsoft Exchange to Lotus DominoImplemented Citrix which converted desktops to thin clients using terminal server platformsTrained and mentored junior IT staffSupported the plant supervisory control and data acquisition systems

Performed on-site installations; manned help-desk and completed service requirementsRole highlights:Serviced Printers (laser, LED and dot matrix)On site Service CallsPick up and delivery of equipmentProvince wide preventive maintenance support of the Acer/Altos client server deploymentprovided technical support for a client base of 600set up classroom computer learning center

Database Administrator, Information Technology, Certificate

Business Analyst, Information Technology, Certificate

Education record