Ken Olson Email & Phone Number

Kennebunkport, ME, US

Kennebunkport, Maine

• As an experienced HR, Operations, and Management Consultant, I provide contracted and freelance services to a diverse range of small and mid-sized businesses. My expertise includes stepping into interim HR roles.
• Serve as an interim HR manager or staff member, managing all essential HR functions, including payroll, benefits administration, onboarding, recruitment, and employee relations.
• Deliver on-demand HR outsourcing, consulting, and training services, specializing in flexible, project-based engagements that adapt to the specific needs of each business.
• Conduct comprehensive HR compliance audits, and develop customized policies, procedures, and employee handbooks to ensure regulatory adherence and operational efficiency.
• Optimize workplaces to fully utilize diverse staffing groups—including immigrants, disabled individuals, and multi-generational teams—transforming them into inclusive, effective teams that drive business success.
• Lead internal investigations and provide expert management coaching focused on performance management, disciplinary actions, and terminations to resolve immediate organizational challenges.

• As a seasoned communications strategist, I offer freelance writing and communication services to individuals, businesses, and political campaigns across state and national levels. My work encompasses a wide range of.
• Provide communication support and services to individuals, businesses, and political campaigns at both state and national levels.
• Create, edit, proofread, and design graphics for a variety of communication materials, including employee and customer communications, marketing collateral, press releases, articles, manuals, and crisis management.

Maine, New Hampshire, And Massachusetts

• With extensive experience in the hospitality and food service industry, I offer a broad range of consulting and operational services across various settings, including restaurants, hotels, and institutions. My flexible.
• Work in various full, part-time, and temporary positions in restaurants, hotels, and institutional settings, providing expertise in HR and operations consulting, food and beverage management, and culinary operations.
• Serve as a food and beverage manager, overseeing menu development, staff training, inventory management, and ensuring high standards of service and food quality.
• Operate as a chef, line cook, and sous chef, preparing and executing diverse culinary offerings, while maintaining a focus on efficiency, safety, and customer satisfaction.
• Conduct audits, deliver customer service excellence, and manage security operations, contributing to the overall success and smooth operation of various hospitality businesses.

Portland, ME, Manchester NH, Concord, NH

• Directed HR, operations, IT, and administrative functions across three corporations, each serving high-risk and forensic clients at over 60 locations.
• Recruited, trained, and led a diverse team of 450 direct support, clinical, medical, and administrative professionals, fostering a high-performance culture.
• Overhauled staffing and HR practices, introducing competency-based performance metrics that drove an 80% increase in revenue and a 40% reduction in administrative overhead.
• Managed complex employee compensation and benefits, ensuring compliance with FMLA, ADA, EEOC, OSHA, Workers’ Compensation, and unemployment regulations, effectively mitigating risk and maintaining legal compliance.
• Inherited and successfully resolved six active litigation cases by implementing innovative policies, procedures, and protocols, resulting in the elimination of legal costs and improved organizational stability.
• Coordinated the development and integration of an advanced HR and patient record-keeping system, optimizing data management and enhancing operational efficiency.

Worcester, MA And Portland, ME

• Managed HR, operational, and administrative functions for a multi-line social service agency.
• Increased annual operating budget from $400K to $12 million.
• Developed HR policies and innovative procedures, supporting the creation of a fully inclusive Deaf Services Residential Program.
• Conducted public speaking engagements, media relations, fundraising, legislative advocacy, and grant writing.

Portland, Maine Area

• Developed and delivered customized staff training programs for organizations across Maine and New Hampshire.
• Certified Instructor for multiple Maine DHHS certifications, ensuring compliance with state regulations and industry standards.
• Successfully trained and mentored numerous staff members, enhancing their skills and improving overall organizational performance.

Fitchburg, Massachusetts

• Managed a 3,200-seat, multi-use, dual-arena complex, overseeing operations during a diverse range of events, including concerts, hockey games, professional wrestling matches, and tournaments.
• Negotiated contracts with vendors, advertisers, and promoters to ensure seamless event execution and maximize revenue opportunities.
• Recruited, trained, and supervised teams across event management, security, and food & beverage services, ensuring efficient coordination and delivery of exceptional guest experiences.

Fitchburg, MA

• Led the management and operation of three facilities in Central Massachusetts, providing specialized services to high-risk and forensic clients with cognitive disabilities.
• Ensured the delivery of high-quality care and support, adhering to best practices and regulatory standards.
• Collaborated with multidisciplinary teams to develop and implement individualized treatment plans, enhancing client outcomes and facility performance.