Food and Beverage SupervisorIbis Styles Nairobi | Accor GroupIbis Styles Nairobi is a contemporary 4-star hotel located in the heart of Nairobi, part of the Accor Group. The hotel features 140 well-appointed rooms, ensuring comfort for both business and leisure travelers. The hotel also provides modern conference facilities, perfect for meetings and events.With its vibrant atmosphere,rooftop stunning views of the city and easy access to key attractions and business districts, Ibis Styles Nairobi is an ideal choice for exploring the city.Lead with Passion:Lead, train, and oversee the outlets & banqueting teams.Establish clear performance objectives, provide ongoing feedback, and inspire team members to excel.Foster a supportive and collaborative work atmosphere that promotes professional development and teamwork.Daily Operations Oversight:Supervise all aspects of daily operations, including opening and closing tasks, scheduling, and inventory control.Ensure strict adherence to health, safety, and sanitation regulations at all times.Handle customer inquiries, concerns, and complaints with promptness and professionalism.Create Memorable Moments:Provide outstanding customer service while maintaining high standards of hospitality.Engage with patrons to ensure satisfaction, effectively resolve issues, and collect valuable feedback.Develop and implement strategies to improve the overall dining experience and strengthen guest loyalty.Support Financial Goals:Assist F&B Manager in assessing revenue performance in each outlet and analyze F&B financial data to identify opportunities for cost savings and revenue enhancement.Safety First:Ensure that food quality, presentation, and consistency meet established standards.Conduct regular inspections to verify cleanliness, organization, and compliance with operational protocols.

Assistant Branch Manager | Java House AfricaJava House Africa is a leading coffee shop chain with over 90 branches across Kenya, Uganda, and Rwanda. Known for its quality coffee and diverse menu, it offers a variety of freshly brewed beverages, pastries, and hearty meals in a welcoming atmosphere.My Key Roles Included; Team Leadership:Assist the Branch Manager in overseeing and training restaurant staff, including baristas, kitchen personnel, and support staff.Set performance expectations, provide ongoing feedback, and motivate team members to achieve operational excellence.Promote a positive work culture that encourages teamwork, collaboration, and professional development.Operational Management:Support daily operations, including opening and closing procedures, scheduling, and inventory management.Ensure compliance with health, safety, and sanitation standards at all times.Effectively manage cash handling procedures and daily sales reconciliation.Customer Service:Uphold high standards of customer service and hospitality across all service areas.Engage with guests to ensure satisfaction, address inquiries and complaints, and gather valuable feedback.Implement strategies to enhance the overall customer experience and promote brand loyalty.Financial Oversight:Monitor sales performance and analyze financial data to identify opportunities for cost control and revenue growth.Assist in managing budgets, focusing on labor, food costs, and operational expenses.Contribute to the development of pricing strategies and promotional activities to drive sales and profitability.Quality Assurance:Ensure food and beverage quality, presentation, and consistency meet established standards.Conduct regular inspections to verify cleanliness, organization, and adherence to operational procedures.Collaborate with the management team to innovate and refine menu offerings based on customer preferences and market trends.