Vice President of Operations of 16 locations in California, with responsibility for every aspect of each operation.

Responsible for 16 terminals including safety, maintenance, H/R, and operations. Budget management of over 180m per year.

Overall management responsibility for 16 locations in Southern California, ensuring all aspects of each operation are compliant and transporting all students safely and on time.Responsibilities include budget compliance, location staffing, operations management, ensuring client satisfaction, and growth of business.

General Manager of a Paratransit contract serving greater Las Vegas, Henderson, and North Las Vegas, Nevada.Contract serves 4,000 trips per day with 440 operators, 30 dispatchers, 7 schedulers, 4 trip edit staff, 6 call inquiry, 30 mechanics, 25 utility workers, and 7 managers.

-Managed a photo vending business operating in 10 states, totaling 18 venues, including direct supervision of internal customer service staff, external guest services staff and regional managers totaling over 300 employees.-Identified business gaps and provided innovative solutions to increase productivity, resulting in all time high service scores for 3 venues nationally while reducing payroll expenses by 27% at those same venues.-Developed prospective managerial candidates, resulting in internal promotion of 16 staff members.-Project lead on one new venue opening.

-Provided direct management support for an entire operation (600+ employees) of a paratransit company, transporting clients with disabilities throughout the city of Chicago for a PACE managed contract, including 7 managers and 25 supervisors.-Decreased monthly average of operational fines from an average of $220,000 per month to $170,000 per month through re-structuring of dispatch, quality assurance, customer care, and transportation departments.-Built strategic alliance between dispatch, customer care, and transportation departments to increase on time performance by 4.75% and production from 1.28 to 1.46 trips per hour.-IMplemented innovative program standardizing employee attendance policies, leading to a decrease in employee call offs by 8%.-Responsible for implementation of customer service procedures and standards to reduce customer service complaints by 18% over a 3 month period.-Partnered successfully with quality assurance department to produce a system to increase amount of vehicle accident claim checks received by 46% over a one year period.

-Managed the internal and external day to day operations of a full service disposal company, including roll off dumpster, street sweeping, trash recycling, and portable restroom busness, totaling 75 direct reports.-Ensured on time delivery of all service entities of business, maintaining a 96% on time delivery standard.-Created new revenue stream by reducing the amount of past due invoices by 12%.-Increased revenue due to assisting outside sales reps as well as performing inside sales duties by 6%, including the addition of 8 city street sweeping contracts, and 12 park district portable restroom contracts.-Developed vehicle maintenance procedures reducing down time of vehicles from an average of 2.6 down days to 1.9 down days through a "campaign" program.-Ensured compliance with driver union requirements, resulting in 0 union grievance filings.

-Ensured timely and accurate payment of freight bills for assigned customers, including Ford Motor Company, Ocean Spray, along with numerous other clients.-Developed an atmosphere of teamwork and process ownership within the Ford processing group to maintain top team staus for 6 months in a row.

-Ensured on time delivery and pick up of containerized shipments, resulting in an on time delivery percentage of 97.2%.-Built strategic alliances with drivers that resultied in an 89% retention rate over a one year period.-Met fleet capacity goals to achieve maximum bonus in 2000 for all office staff members.-Organized and conducted montly office staff meetings to review previous monthly budget figures and operational policies.

-Accountable for entire transportation and warehousing aspects of trucking company, including overall customer satisfaction for a two terminal operation.-Establish collection procedures to reduce monthly outstanding invoices by 7%.-Managed scheduling and dispatching of drivers to achieve 95% on time delivery.-Scheduled and conducted driver meetings to ensure DOT requirements, safety regulations, and operational procedures were being upheld, receiving satisfactory rating for the Department of Transportation.-Performed the hiring, discipline, and termination of drivers, warehouse personnel, dispatchers, and customer care personnel.