As a Principal Consultant and Zero Trust Subject Matter Expert , I bring extensive experience in developing successful project goals, managing large and complex engagements, and guiding team members in business policies and industry best practices. My expertise lies in determining client needs by observing consumers, collecting surveys, and analyzing customer feedback. I am dedicated to disseminating subject matter documentation for internal and external use.* Collaborate with customers and team members to develop successful project goals and strategies.* Manage large and complex engagements from kickoff to handoff.* Guide team members through routine activities and challenging questions, training in business policies and industry best practices.* Determine client needs by observing consumers, collecting surveys, and analyzing customer feedback.* Prepare subject matter documentation and disseminate for internal and external use.* Conducted research on industry trends and best practices to support project development.* Assisted with project management tasks, including scheduling and budgeting.* Contributed to the preparation and dissemination of subject matter documentation.* Collaborated with team members to deliver project milestones on time and within budget.

As a Software Engineering Manager with experience in agile development methodologies, I am a results-oriented professional with a track record of delivering high-quality software products. I have experience in leading cross-functional teams, implementing agile development practices, and managing software development lifecycles.Responsibilities:• Provided direction and leadership to a staff of direct reports in several geo-locations, foster employee development and employee engagement• Managed tier 4 support for all Symantec Identity Manager customers from SMBs to S&P 500 enterprises.• Developed and maintained positive customer relations and trained team members to excel on customer communications• Measured effectiveness of customer success by defining operational metrics, tracking systems, and reporting to executive team• Handled customers escalations on all levels • Interfaced with support and Product Management to resolve fundamental problems, improve operations and provide exceptional customer service by creating processes of how, where and when each team takes place• Mentored the software engineers to provide holistic solutions and creative thinking

As a Product Owner, I am a skilled professional with experience in leading cross-functional teams, developing product strategies, and delivering high-quality products to customers. My expertise lies in product planning, market research, and agile development methodologies.Responsibilities:* Lead cross-functional teams to develop and deliver products that meet customer needs and drive business growth.* Define and prioritize product features based on market research, customer feedback, and business objectives.* Develop and maintain product roadmaps, timelines, and budgets.* Collaborate with stakeholders, including engineering, design, and marketing teams, to ensure successful product launches.* Use agile development methodologies to ensure timely and high-quality product delivery.

• Coached, mentored, and developed implementation consultants by teaching best practices and protocols to reduce discrepancies• Created solution design documents according to business processes and customer requirements by interviewing key personnel and stakeholders to understand business processes.• Implemented and supported CA Identity Minder Solutions at large enterprises, • Built productive working relationships and collaborated across organization to meet project needs.

• Created work processes between the Operations Systems team and different teams in the bank (like software delivery team and the network team) in order to enhance productivity.