This is an account technology leadership role focused on multiple aspects of technology delivery in support of clients with larger application/services footprints and/or heightened technology governance & engagement expectations.Work closely with Alight Client Executives and Service Delivery Domain Leaders to help engage w/ client stakeholders, vendor contacts and internal teams to ensure quality delivery of technology services. Key responsibilities include:- Client Governance (e.g. provide accountability and engage leadership, Partner with Tower application leaders to support cross domain tech landscape & app/service roadmaps and releases)- Technology Governance (e.g. Partner w/ Vendors and Security Teams to coordinate delivery, Collaborate w/ Tech teams to assess and action client data security, data privacy, and audits, monitor performance against SLAs and other operational metrics, and establish ongoing use of IT Service Delivery Models, Seek continuous improvements)- Alight Account Governance (e.g. Provide advocacy for adherence to common/std tech mgmt and delivery frameworks, Support consistent and compliant use of account & delivery mgmt tools)- Client Delivery (e.g. client communications such as maintenance notifications, Disaster Recovery exercises coordination and notifications, primary contact for specialized application support, support audits/inquiries, ensure Penetration tests & related remediation are executed, Support integrated & collaborative tech delivery model across products, assure quality execution and presentation to client, provide coordination & escalation support, support Incident & Problem management routines)

Maintained IT BAU oversight of several Fortune 100 companies T&L applications (e..g. Scheduled job support, blueprint support and assurance of job execution audits, Change Control Management, implementation of Change, and SDLC Governance). Wrote requirements and faciliated the conversion of four Fortune 500 companies from Workforce Software or Workbrain to the Time Keeping component of Workday. Additionally, wrote several custom by client excel macros (e.g. VBA, SQL, MS Access) to auto convert data meant for interfaces to PeopleSoft for redirect as EIB format for Workday.

Direct supervision of 3 T&L Operations staff members in support of a large, Fortune 100, HR BPO client, providing Operational Support (e.g. PTO Bank balances, Leave of Absence and related LTD, Exception Time management) for management of data using Workforce Software; and interfaces to multiple applications inclusive of PeopleSoft.

Web application support Business Analyst across multiple clients; working with team members in multiple countries. Facilitate Change Management, run Joint Application Design Sessions, document requirements, gather estimates, create and/or provide input for delivery timelines, coordinate IT resources for delivery, set and manage client expectations, and act as an overall application babysitter to make sure everything gets done, that every communication is responded to, that scope is adhered to or that change management is used to adjust scope, and that an IT Solution is delivered as committed.Aon acquired Hewitt Associates effective October 2010. See Hewitt Associates and Exult for other work which, in affect, is for Aon Hewitt (a division of Aon) as well.

Web application support Business Analyst across multiple clients; working with team members in multiple countries. Facilitate Change Management, run Joint Application Design Sessions, document requirements, gather estimates, create and/or provide input for delivery timelines, coordinate IT resources for delivery, set and manage client expectations, and act as an overall application babysitter to make sure everything gets done, that every communication is responded to, that scope is adhered to or that change management is used to adjust scope, and that an IT Solution is delivered as committed.Hewitt acquired Exult effective October 2004. See Exult for other work which, in affect, is for Hewitt as well.

IT Application Program & Release ManagerPrioritize, status, assign and/or work 20 to 120 small to medium sized projects simultaneously; manage IT resource utilization across projects; and, group projects into releases and manage each through the SDLC. Created processes and templates to facilitate client meetings to maintain control of Service Requests within budget and resource availability.IT Application Production Support Manager24/7 Front Line Application Support management involving triage, problem assessment, trouble shooting, escalation management, client management, hosting technical & status bridge calls, facilitating problem resolution, and follow-up with After Action Reviews to mitigate future occurances.IT Test ManagerReponsible for application testing; hired a team to facilitate test; created test methodology, templates, & tracking tools. Trained team to use tools. Reviewed, selected, and purchased commercial testing product. Managed weekly, bi-weekly, and monthly testing cycles for releases.

Worldcom spun off the legacy MCI Systemhouse division in whole to EDS.Work efforts under EDS were unchanged from that of Worldcom; except that during this time, I traveled to Plano, Texas for a six week Project Management course.

Worldcom had acquired MCI Systemhouse. Continued in the participation of large scale IT custom development of client specific software. During this period, was on road 100% of the time to a client site in San Francisco of which I assisted in the effort to replace the California State Automobile Association membership application. Joining the project as a transfer in from the Transamerica project, the requirements phase was nearly completed. I was responsible for the application architecture issue management, decision request process, and initial Change Request creation; and coordinated meetings and/or communications to resolve issues. Simultaneously, I was team leader over the remaining design team responsible for specification clarifications, corrections, and continued design of change requests or filling in holes found in the initial design work.

In continued employment from IMS... where I took ownership of the central heartbeat of the application, “release” of product to the merchants; A COBOL II batch program that was 13,000 lines of code, with an additional 8,000 lines of called modules. It read like a chapter book (easy for Mattel IT to learn) and performed in 20 minutes what the previous version took 24 hours to process. Subsequently, I was responsible for testing batch processes, supporting Mattel IS to learn and pick up the batch process, and assist in coding changes needed for production. After implementation, I designed and coded PowerBuilder screens for the Customer Shipment Status portion of the application. When the system went live, my role included front line support for all batch processes.

Joined a 50+ IT Project Team to develop a product for the Mattel cleint at the beginning of development of the batch processes. Was responsible for the development and coding of the core batch programs central to inventory releasing, back orders, returns, and cancellation functions. This encompassed two of the four major functions that make up the core processing of the application. Batch programs were developed using COBOL II/DB2. Also developed several RSP (Remote Stored Procedures) in CICS/DB2 using COBOL II as needed to keep PowerBuilder screen performance up. The dedication to smooth and accurate high performance designs paid off at Mattel with record batch inventory releases processes within 20 minutes rather than prior products all night run.

Facilities Inventory Management System:This was an Inventory and design application for telephone networks that I designed and wrote from the ground up. It tracks circuit assignments and equipment assignments within central offices and outside plant. The application enables engineers to design high capacity circuits from end to end, assign equipment and wire, distribute plans to technicians, and provides inventory information to interfacing applications. FIMS is a COBOL application using both DB2 and CICS. It has over 50 screens, 30 batch programs, and 65 DB2 tables. I was the technical architect for the application from the inception. Eight months later, I became the project leader and remained in that position through the completion of three phases of development. I led a group of 5 employees. I designed the data model. I created prototypes for the users, did the analysis, problem solving, and led UAT.Electronic Mail Distribution System:As a cost savings effort, I created a PC based electronic mail distribution system using local file servers. The application was written in Quick Basic.Facilities Analysis and Costing System Interfaces:Responsible for the gather of data to load the GTE Corporate Facility Analysis and Costing System (FACS). GTE Corporate plan was to load FACS with CNAS data. But, GTE California opted out of CNAS many years prior due to its inability to perform California specific functions. I assisted in the specification designs to gather data from seven GTE California local applications in order to load the data into FACS. I wrote nearly all programs, standard COBOL batch, to load the data. End job was 169 steps with a total of 50 COBOL programs (whereas, the remainder were utilities). I also set up the communications between the IBM Mainframe (where 6 of 7 of the applications were hosted) and the HP via the RJE lines to transmit data. Due to the nature of FACS, this job was run monthly for clean rate case studies.

Responsible for maintaining COBOL and SCOBOL programs and associated files used to assess mobile home insurance rates. I interfaced daily with testers in Atlanta. The application was hosted on a Tandem machine. To automate and streamline testing, I created automated regression testing scripts to ensure rate changes for individual states did not have global impacts.