Ken Sandy Email and Phone Number
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As a professional for 18 years I have been fortunate to work with many great mentors and have seen much growth throughout my tenure. I have always been drawn to the challenge of building stronger teams with the end result being a coordinated effort to meet and exceed performance goals. I believe very strongly that relationship building, performance feedback, recognition, retention, and motivation are key elements to long term success of any team.I come from a Customer Service background where I spent many years with Chase in a variety of roles from Trainer to Customer Service Manager to Telemarketing Unit Manager. When I moved to Arizona from New York I transitioned into proprietary education when I began working for the University of Phoenix-ONLINE. I have now worked in the industry for just about 8 ½ years and look forward to each day where as an Admissions team we impact the life of others.
Synchrony Financial
View- Website:
- synchronyfinancial.com
- Employees:
- 9246
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Client Services ManagerSynchrony Financial May 2014 - PresentPhoenix, Arizona AreaProvide leadership to a team of 30 Remote Client Service Credit Specialists driving high performance team outcomes through the effective use of resources, strategic goal setting, and targeting an enhanced customer experience. • Lead, motivate, and coach team to deliver a superior customer experience through excellent service quality, product knowledge, investigation,request and fulfillment activities.• Monitor inquiries to improve quality minimize errors and track operative performance and build an efficient and effective team,• Work closely with Human Resources in all areas of staffing, performance management, and workplace policies and procedures in addition to Adherence to the Performance ManagementProcess and timeline.• Work with Leadership in a collaborative effort to identify process improvement and enhahncements to assist in the implementation of policies, procedures, new systems and organizational changes.• Foster an empowered team environment based on customer solution focused process and enhancing the customer experience.
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Operations ManagerSears Holdings Corporation Apr 2013 - May 2014Tempe, ArizonaCoordinated efforts of Phoenix Customer Service team to deliver on service goals to our varied Retail Partners. -
AdmissionsEdmc Aug 2007 - Apr 2013Targeted weekly, monthly, and quarterly goals through lead strategy, training, coaching and overall direction of graduation teams (Admissions, Academics, Finance). -
Admissions ManagerUniversity Of Phoenix Sep 2002 - Aug 2007
Ken Sandy Skills
Ken Sandy Education Details
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Morehouse CollegeBachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Ken Sandy
What company does Ken Sandy work for?
Ken Sandy works for Synchrony Financial
What is Ken Sandy's role at the current company?
Ken Sandy's current role is Client Services Manager at Synchrony Financial.
What is Ken Sandy's email address?
Ken Sandy's email address is ke****@****ost.com
What is Ken Sandy's direct phone number?
Ken Sandy's direct phone number is +120358*****
What schools did Ken Sandy attend?
Ken Sandy attended Morehouse College.
What skills is Ken Sandy known for?
Ken Sandy has skills like Admissions, Campusvue, Enrollment Management, Student Recruiting, Student Financial Aid, Higher Education, Admissions Counseling, Retaining Customers, Student Affairs, Adult Education, Staff Development, Campus.
Who are Ken Sandy's colleagues?
Ken Sandy's colleagues are Mary K. Sands, Antonia Ugochukwu, Juna May Dayondon, Hector Omar Sanchez Avila, Shalini Devi M, Renalyn Toldo, Pam Craig.
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