Ken Santoro Email & Phone Number

Spring, Tx, Us

Spring, Texas, Us

• Improved Billiard Factory’s physical inventory control processes from 4 days to less than 1 day by streamlining and automating physical count procedures and creating BI/BA tools to reduce monthly inventory spend by $30K • Achieved a 35%+ reduction in Billiard Factory’s IT spending by implementing cloud infrastructure and SaaS solutions, including Office 365, SharePoint 365, and Cisco Meraki Networks across 11 retail locations nationwide• Economized Billiard Factory’s labor cost to achieve a $100K cost-savings by implementing Robotic Process Automation (RPA) tools, thus successfully reducing project time from 1.5 years to 7.5 days• Eliminated Billiard Factory’s broadband downtime through the strategic implementation of Meraki cloud-based infrastructure across retail outlets, including SD-WAN failover technology• Assist in aligning the organization to become or remain PCI compliant while improving security posture by implementing Mimecast email filtering and archiving features• Developed in-house SharePoint applications using low-code SharePoint tools, including Microsoft PowerApps•Hands-on implementation of Cybersecurity initiatives, including Defender, Sophos and Entra

The Woodlands, Texas, Us

• Manage IT Operations including service delivery, infrastructure, communications, and on-prem and Azure cloud computing. • Manage divestiture of infrastructure and Microsoft 365 environments. • Leverage the ITIL framework to lead an onshore and offshore team of Technicians and System Administrators to provide Level 1 and Level 2 support.• Manage/Build IT foundation using Microsoft Defender ATP, InTune, AutoPilot, LAPS, MDT.• Provide secure Active Directory access to Level 1 and Level 2 support through 3rd party tools.• Highly involved in Cybersecurity, SOX and other key initiatives.• Highly involved in Dynamic 365 end user and infrastructure support. • Manage IT procurement and Asset Management.

• Provide IT-related consultancy services, as well as Lab and Radiology Information Systems (LIS/RIS) implementation services such as project management and end user training, to providers in general dentistry and Spring Medical Systems• Perform hands-on break fix services, server management (AD/DNS), network management, and software maintenance for EZDental/Dentrix, IOP Sensors, and Dental X-Ray Machines• Provide operations management consulting to SMB in order to increase productivity and reduce organizational costs• Design and certify new vendor LIS and RIS HL7 integrations into the company EHR system • Install Cat5e and HDMI cables in support of new office locations, including TV and security camera applications

Houston, Texas, Us

• Increased Superior Energy’s Service Desk efficiency by 64%• Managed Superior Energy’s customer IT projects from inception to delivery while promoting and managing professional relationships between customers, vendors, and internal IT departments• Provided governance oversight and escalation support to Superior Energy’s global support teams in Europe, Asia Pacific, and Latin America and participated in SOC 2 compliance audits regarding access controls and system/network changes• Served 26+ subsidiaries in over 160 domestic locations by collaborating with a team to provide hands-on break fix, server and application management, backup and recovery, and planning and consulting services • Leveraged the ITIL framework to lead a distributed team of 20 direct and 9 indirect Technicians and System Administrators to provide Level I to Level III support to all North American subsidiaries• Managed ITIL processes through implementation of Microsoft System Manager • Provided local network support for Cisco routers and firewalls, Unified Messaging, and Tele/Videoconferencing• Assisted business units with disaster recovery and business continuity planning and execution• Mentored and coached team members across the IT spectrum in order to provide exceptional customer experiences and exceed company goals and objectives

Houston, Tx, Us

• Directed and managed a team of dedicated SMEs throughout the implementation project lifecycle of the Prognosis Financial and Clinical applications and lead implementation projects for 2 hospitals to meet meaningful use deadlines• Acted as key contributor on all HL7 interface project aspects, including data mapping for billing, lab, radiology, and pharmacy systems

Houston, Tx, Us

• Standardized Digisonics’ implementation processes, developed master project templates and acceptance test plans, and authored the company’s best practices guide to project implementations• Provided structured leadership for a team of Project Managers while coordinating the daily implementation of large-scale projects, including scheduling, risk mitigation, conflict resolution, resource planning, and allocation• Collaborated with the Development Team to correlate customer needs and product deliverables

The Woodlands, Texas, Us

• Designed, implemented, and managed Spring Medical’s flagship Mac and Windows EMR product, SpringCharts, as well as a customer service program that increased the customer service satisfaction rating to 98%• Developed QuickStart, a 30-day SpringChart training program, and SpringCharts Hosted Practice, an ASP-based offering using VMWare/Citrix in Windows and Mac environments• Led the overseas Development Team and successfully acquired the ONC-ATCB 2011/2012 (Meaningful Use) Certification while managing all HL7 interface projects to practice management systems and Lab/Radiology Systems• Maintained all internal IT systems, including LAN/WAN, telecommunications, and customer support systems (CRM) such as Cisco ASA, Microsoft IIS, HP Proliant Servers, and open-source CRM and Helpdesk software• Developed the Professional Services offering providing pre-sales support, project management and implementation to large account customers, including large-scale practices, regional hospitals, teaching institutes, and residency programs• Managed and delivered core products to customers for ensuring compliance with Government Healthcare Reform and HIPAA physical and technical safeguards• Assisted with sales and marketing efforts, product design, planning and implementation, and product integration into practice management, billing, and lab information systems

• Developed, directed, and executed the company e-commerce strategy by promoting collaboration amongst senior management personnel, IT Project Teams, clients and partners to establish direction for IT infrastructure, technology partnerships, and data warehousing initiatives • Led the design and delivery of the Version 2 release of the bbcn.com e-procurement website

• Led a global Oracle ERP selection and implementation to save Dailey/Weatherford $16M over 5 years• Successfully transitioned all Dailey/Weatherford IT functions during the merger with Weatherford International, Inc. • Designed and implemented a global VPN strategy producing an annual telecommunication cost savings of $50K+• Directed and managed the Application Development Team responsible for building and maintaining manufacturing, business, web, and client/server applications and led the application development lifecycle and development products• Headed the budget and support of all IT functions for the $1B markets in Europe, Africa, the Middle East, Asia Pacific, Mexico, and Latin America while supervising a staff of 40 throughout the various regions in support of IT activities