Ken Self Email & Phone Number

Stuttgart, Baden-Württemberg, Deutschland

Diconium is a service provider for the entire process of digital transformation: from innovation & strategy, customer experience, data & artificial intelligence, commerce and technology solutions to building up digital units. And I am proud to be a part of their Journey.

Offenbach Am Main

Managing and Supporting the Teams Project Management & Consultants.Analyzing and insuring that the processes & procedures throughout the service chain, are implemented, aligned and correctly initialized from start to end, running E2E processes & procedures. Safe guarding the customers and improving the overall customer satisfaction & continued quality of services. Implement an internal Standardized true IT-Governance across all internal departments.Insuring all team members are up to date and trained in their given areas of expertise. Managing & Balancing of the defined budgets. Coordinate Manage & Communicate.

Home Office

Frankfurt Am Main And Dac Region

Emea (Frankfurt, Germany)

An Expert Managing Services across the many international & national cultures and platforms in the area of Service Delivery & Projects utilizing my ITIL III, past & current expertise experiences & my degree in Computer Information & Science. My motivation is safeguarding the customer base while improving the quality of services in the Bid phase, running business or services being implemented. With so many years of IT and Service Delivery under my belt including being a true pioneer in the area of Service Delivery/Enablement & IT-Governance. I really enjoy the ability to work with people, as I am a real people person with many years of customer communications on a very high level, utilizing the knowledge and experiences that I have learned & gained over the many years that have passed. Company growth, account growth/stability and Stake Holder Management are key elements insuring and safeguarding the ability to deliver new dynamic & older services across the many different platforms and cultures. My total aspiration is to lead, work together with customers, 3rd party providers, internal teams, external teams be internationally or nationally while driving & focusing on customers needs and those attributes so that we can drive & deliver them the desired results on time & in time. We need to insure that the Customer Management can focus on their true Business Segment, while we & myself as a team focus on the IT Services, thus relieving them of the burden and worries. While winning trust through Streamed lined communications structure & true transparency utilizing a pre defined IT-Governance frame work, aiding in delivering high quality of services, resulting in customer satisfaction, increasing the possibilities for cross selling & up selling, generating new business opportunities. I am always thriving to do the best that I can while looking for consistent ways to improve the task at hand not just for my account but all accounts and those needing support or coaching.

Emea (Frankfurt, Germany)

Enabling all SE EMEA SDM's & PoPs in safe guarding our accounts. By giving them the right tool set's & education to do the right job. Through Leaning out Communications & defining common goals that are reachable & tangible. Generating the out of the box thinking, through utilizing predefined communities Innovations, Champions & Existing Business. Utilizing Champions locally in the LBU's to generate local knowledge & greater support through on site experts and hands on as SPOC's for local support, Pop support & also EMEA support. Utilizing 360 account reviews, IT-Governance internal & External (Customer), Customer Centricity, Innovation sharing, Account Best Practices, Portfolio trainings, Online tool Set's (Risk Management, Service Improvements & Claim Management). Re-adjusting how we work & think as SDM's and getting us all to think and work for the Digital FMO. Because IT Modernization/Digitalization is always changing at a very fast past. Goal to achieve reduced cost, Improved Quality, Higher Revenue, New projects, New Accounts, looking forward & stepping out of the comfort Zone/Box, Stream lining where possible.

Global

To Evaluate Global running accounts that are suffering, Unsatisfied Customer or Poor Revenue / Service Reviews. Upon analysis complete, re-design, build & implement ISACA IT-Governance standards in compliance with in the ITIL Framework. The account size is no matter as they all suffer under the same irritations. Actual knowledge & Skill set's are primary here to see where compliance issues or problems lie on accounts. Once assessed a small over haul utilizing a IT-Governance tool set to insure high quality, stabilize services, improve services, reduce redundancy, reduce cost while insuring strong & lean communications throughout the entire global account. The IT-Governance tool set includes RISK Mgmt, Q-SIP (Quality Service Improvements Program, Escalation Matrix, RACI Matrix, Communications Matrix, KPI Tracker, BSC Balance Score Card, BSC Score Monitor tracker, Escalation Matrix, Claims Management & Report, Complete account internal & external Review tracker & communications Matrix which includes common agreed Goals thus producing clear transparency & ground rules for positive & proactive engagement. A common understanding of internal porcesses and & external process through generating swim lanes process Workflows are a primary pilliar in success. The foundation is the utmost Primary pilliar in the over design thus insuring a stabile build, populate & Transfer. We all experiance gaps in deliverables that cannot always be meet, having a game plan & IT-Governance to aid in being transparent is utmost. A pro can find a work around. Already informing those needing to be informed of the possible short commings way in advance thus reducing negative Responses. while informing Managers & other providers affiliated to the deliverable "Just on time" to also make any needed adjustments, Reducing extra Efforts, Cost & Redundancy.

Globaly

Major & Large accounts within the T-Systems German local & Global accounts. Evaluating the accounts finding out the area's in Question/Problems. Asessing the damage and pre defining the expected reults or out come. And then stepping into the Drivers seat to desgin and implement a true Praxis tested bassed IT-Governance tool & process created by myself which took over 3,0 years to create. Over the past 3,2 years running the desing and Setup of the over all IT-Governance including Communications Scheme, RACI Matrix, Escalation Matrix, Commmon Goals, RISK Tool, Monitoring & tracking tool, 3 Level Framework & 3 Levels of Principles (Relationship, Governance & Boards). This Standard desing is implemented internally 1st and then with the customer Counterparts & T-Systems Service Delivery Teams. Thus increasing customer satisfaction while increasing Quality accross all international paltforms.This has IT-Governance has a 100% track record as implementing it has saved T-Systems over 460 Mil. Euros over 4,5 years.