-Ensure correct terminologies are used in accordance with the target market (Hong Kong).-Identify, isolate, and document bugs clearly and concisely in a bug database.-Run test suites, verify fixes, spot grammar and language mistakes in the targeted language.-Follow the documented processes at all stages of the testing process.-Verify that bugs have been fixed and implemented correctly.

-Graphics, photos and videos editing-Conceptualize original website design ideas to improve simplicity and user-friendliness.-Execute all visual design stages from concept to final website.-Create wireframes, storyboards, user flows, process flows and site maps to communicateinteraction and design ideas.

o Designed posters for marketing purposes and ensure that important features are clear and eye catching to the customers.o Interview shop owners on customers’ needs and provide a suitable solutiono Interview customers to understand their pain points with the product and recommend solutions to suit their requirements.

-Attend tender meetings to understand the client’s requirements for the proposal-Digest tender documents and create quotations and visual documents for submission-Manage team members to meet tight deadlines-Manage client’s expectation for project deliverables and milestones -Conduct usability test with client before handing over digital directories of shopping malls-Conduct performance test on digital directories for shopping malls-Give presentation on company profile, as well as wireframes and prototype of digital solution such as photo booth, digital directories, digital game

-Involved in using Lighting effects to make the animation more pleasing to the eye for the viewer-Using different colour treatments to increase the contrast of objects to make it eye catching for the viewers-Review completed animation with supervisors to further improve the visual standard of the animation -Manage a team of visual effect artists to meet tight deadlines.

-Researched and interviewed students to understand their needs and perception towards combining gaming and education-Contributed in the development of curricular materials in support of the use of digital media to enhance the learning experience. -Worked on creating a unit on astronomy for Junior College level students which involved collecting data on students’ unique perspectives on astronomy through sharing sessions and overseas learning trips.

-Serviced customers from different countries and accumulated extensive experience in understanding customers’ and clients' needs and wants-Analyzed the statistics of the call pattern and forecast the trend of users’ behavior-Managed customer CSRs' call quality including monthly performance reviews to improve our service-Conducted trainings for our agents to improve the Quality while serving the customer and hence improve the user’s experience.