Ken Stauffer Email and Phone Number

Contract Project Manager supporting the Merrimack Valley Credit Union / RTN Credit Union merger and system consolidation. Full life cycle project leadership from strategy to post-implementation. - Managed the mortgage servicing portfolio transfer from Fiserv to MSP/Cenlar. The transfer included portfolio, investor and FHLB/MBS segments - Managed the HELOC servicing portfolio transfer from Fiserv to Jack Henry’s Symitar/Episys core platform - Supported the commercial loan servicing portfolio transfer to the FICS Commercial Servicer platform

IT Owner of all mortgage origination systems providing strategy, planning, execution and production support. Direct management of product, engineering, vendor services and system integrations. Groom and prioritize cross-functional business change demand. Drive Agile releases, platform upgrades and continuous functional enhancements for 1,000+ internal and 3,500+ external users. - Collaborate with business executives to create technology strategies, road maps, forecasts and enhancement commitments. - Optimize processes for efficient solution and service delivery supporting 300+ changes per year. - Expert at implementing Dark Matter Empower platform management best practices. - Owned multi-track monthly Agile releases and platform version upgrades supporting operational priorities. - Designed solutions and plans to remediate risk and audit issues to closure. - Performed vendor manager responsibilities, Archer risk assessments and contract negotiations.

EPMO Program Manager charged with implementing transformational enterprise initiatives with multiple business line dependencies and impacts. Collaborated with business line executives to formulate platform implementation strategies and plans. Prepared and presented executive capital investment requests. Optimized solution development strategies. Mitigated risks and solved issues. - Supported the conversion of our legacy servicing system to Black Knight/ICE’s MSP platform, associated services and internal system to system integrations. - Replaced three disparate loan origination systems with Black Knight’s (now Dark Matter) Empower, including documents, in-house and third-party integrations. Scope included our retail and wholesale channels, portfolio, confirming government and HELOC products. Total project investment exceeding $23MM.

Provided technology and project leadership supporting capital investments for Credit Union and all CUSOs. Business outcomes enabled the tripling of Kinecta’s mortgage volumes and improved servicing scale. Complete Internet/mobile banking replacement introduced new functionality requested by our membership. • Completed Internet and mobile banking/payment platform evaluation, selection and conversion. Online deposit account opening supported member product selection, fraud/compliance validations, real time boarding to our Jack Henry Symitar core platform and internal/external funding transfers. • Completed the mortgage servicing evaluation, selection and conversion to Cenlar/MSP.• Completed conversion to the Integra Mortgage LOS.

Project Management Office leadership driving enterprise-wide initiative fulfillment. Collaborated with business and IT executives to formulate technology investment plans and priorities. Provided PMO leadership for all products and systems.

Provided technology strategy and leadership to a multi-brand mortgage company targeting unique markets. Transformed and scaled the technology platform supporting a Sales focused operating mandate. Full ownership of vendor and in-house technology including personnel and infrastructure.

Responsible for efficiently fulfilling B2B customer contractual commitments for the leader in hosted Internet Banking, Payments and Cash Management services. Cross functional interaction with Engineering, Product Management, Sales and third-party VAR’s resulted in satisfaction of unique customer requirements and competitive advantage. Provided Sales support yielding transaction closures. Owned Web Services products and P&L while the firm transitioned from a pre-IPO Fintech start-up to a mature business model run by the numbers.