• Evaluating claims and invoices in order to authorize payments to customers and technicians• Resolving customer disputes while adhering to company policy and procedures• Dispatching technicians to in response to claims.

• Reviewed and logged documents prior to storage.• Created searchable templates in Excel to be used for logging documents.• Created templates for management to track reviewing/logging progress and convert to reports for client.

• Spearheaded special projects including large, detailed data integrity audits.• Performed case maintenance by running reports, drafting cover letters and creating Excel spreadsheets.• Compiled comprehensive reports and summaries to communicate settlement requirements to attorneys. • Performed all aspects from data entry of newly filed lawsuits to evaluating and signing off on claims for payment. • Responded to attorney correspondence, queries and requests for data, status’ and payment reconciliation • Designed and produced instructional manuals in Word for all processes of the Claims Handling Unit • Trained and developed all new hires • Trained staff on new procedures • Performed withdrawals, dismissals and substitutions of claims within settlement groups, • IT (Software/hardware problem resolution, equipment setup and breakdown)• Light bookkeeping: AP verification and input.• Facilities and Office Management• Fire Warden - Emergency Preparedness Officer

planned and organized four successful district-wide, weekend-long Boy Scout events on Long Island and in New Jersey with attendance ranging from 100 - 150 participants.Participated in decisions made by the committee for the Troop. Represented the Troop and it's interests at monthly district roundtable meetings. Reported information from roundtable meetings to the Scoutmaster and Assistant Scout Masters. Represented the Troop as an Adult leader at monthly Order of the Arrow meetings.

• Facilities management (showroom in the D&D building)• Coordinated schedules for installation of audio/video equipment and custom cabinetry• Accounts receivables, payables and payroll• Post installation follow up & problem resolution• Ordered and maintained inventory of office supplies, audio/video equipment and installation supplies• Coordinated building staff and service providers for maintenance and office• Coordinated catering for company meetings• Reviewed and processed invoices for payment

1990's• Answered a high volume of calls in a Call Center• Handled calls when a supervisor or manager was requested• Trained and guided new hires on the Call Center floor• Earned numerous awards for sales and quality.

• Answered a high volume of calls in a Call Center• Attended to all customers’ cable needs in a walk-in center• Handled calls when a supervisor was requested• Oversaw the staffing and operations of four satellite offices/store fronts• Trained and guided new hires on Call Center floor.