Ken Sumner Email & Phone Number

Phoenix, Arizona, United States

The Customer Claims Specialist at CRS Temporary Housing acts as the main liaison between policyholders and adjusters, providing guidance and information on the temporary housing process. They manage policyholder needs, ensuring claim expenses stay within policy limits, and resolve customer service issues related to housing arrangements. The role involves handling high volumes of emails and phone calls, documenting all claim-related activities, and ensuring customer satisfaction through prompt… Show more The Customer Claims Specialist at CRS Temporary Housing acts as the main liaison between policyholders and adjusters, providing guidance and information on the temporary housing process. They manage policyholder needs, ensuring claim expenses stay within policy limits, and resolve customer service issues related to housing arrangements. The role involves handling high volumes of emails and phone calls, documenting all claim-related activities, and ensuring customer satisfaction through prompt and effective communication. Show less

Country Meadows Justice Precinct

Elected official for Maricopa County - Constable for Country Meadows Justice Court (4 year terms). Constables provide the public with an efficient and timely service of process issued through the Justice Courts. These processes include Orders of Protection, Summons, Subpoenas and executing Writs of the Court such as evictions and property seizures.

Avondale, Arizona, United States

Responsible for directing the daily activities of shop employees in performing collision repairs, including meeting time schedules and productivity levels while maintaining quality standards for customer satisfaction. Utilized facility resources to achieve annual business plan objectives such as business growth, profitability, customer and employee satisfaction. Hire, train, and develop 16 employees.DRP accounts- State Farm, Allstate, Hartford, Farmers, Encompass, American Family… Show more Responsible for directing the daily activities of shop employees in performing collision repairs, including meeting time schedules and productivity levels while maintaining quality standards for customer satisfaction. Utilized facility resources to achieve annual business plan objectives such as business growth, profitability, customer and employee satisfaction. Hire, train, and develop 16 employees.DRP accounts- State Farm, Allstate, Hartford, Farmers, Encompass, American Family, Infinity, Metlife, Unitrin, and Acuity Insurance Companies. Show less

Phoenix, Arizona, United States

Auto Field Manager (2000-2001) Responsible for overseeing a team of 13 FieldAdjusters and Total Loss Evaluators across Central and Northern Arizona. This roleinvolves providing leadership, guidance, and support to ensure the efficient andeffective handling of auto insurance claims in the designated region. Severity and costmanagement through coaching and estimating training sessions for Auto, Motorcycleand RV claims.Liability Claim Rep (1999-2000) This was a… Show more Auto Field Manager (2000-2001) Responsible for overseeing a team of 13 FieldAdjusters and Total Loss Evaluators across Central and Northern Arizona. This roleinvolves providing leadership, guidance, and support to ensure the efficient andeffective handling of auto insurance claims in the designated region. Severity and costmanagement through coaching and estimating training sessions for Auto, Motorcycleand RV claims.Liability Claim Rep (1999-2000) This was a Fast-Track recommended position prior to management promotion.Responsible for the investigation, evaluation, negotiation and settlement of assignedNon-Injury Auto claims. Tasks included recorded statements, field investigation, liabilitydetermination and Subrogation preparation.Damage Evaluator (1997-1999) Evaluate estimates of Field and Drive-Inadjusters then coach findings to improve results of severity and claim handling.Auto Claim Rep (1996-1997) Collision estimating using ADP database to resolve Auto, Motorcycle and RV claims in the field and Drive-In. Show less