Ken Thorstenson Email and Phone Number
National Account Manager specializing in managed and contracted services management. Develops and implements new customer on-boarding and new program rollouts. Exceptionally high client retention and customer satisfaction metrics. Develops strong, long-lasting, customer relationships at the highest and lowest levels of an organization. Creates customer-based solutions and executes on budget and on time. Maintains a broad network of industry experts. Inspires and drives collaborative cross-functional teams to deliver results and meet company and customer goals and objectives.
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Principal OwnerHappy Trails Movers Sep 2007 - PresentLyndhurst, New Jersey, United StatesOwner / Operator of a very successful specialty equipment moving, storage and inventory management company. Responsible for the day to day management, customer satisfaction, business development and P&L. Established in 2000, joined the organization as a partner to develop and implement a growth plan for the company. Over 12 years, tripled our top-line and realized a margin improvement through cost reductions, process improvements and diversification of customer base. -
Vice President Of OperationsAtlantic Vending Sep 2004 - Sep 2007Point Pleasant Beach, New Jersey, United StatesResponsible for one of two of the company’s distribution and warehousing facilities in the southern region of NJ. Operated this portion of the business as its own independent entity with a separate P&L and dedicated staff. Developed a high performing team of professionals with a customer centric focus. Developed and implemented new processes improving inventory management, distribution efficiencies and on time delivery. All leading to increased customer metrics and satisfaction. -
Account ManagerUniversal Vending Management Jan 1999 - Sep 2004Westfield, New Jersey, United StatesAccount Manager responsible for $30M customer base in the vending and food service categories to include, food, beverage, Coffee and Water supply service to customer locationsSuccessfully negotiated new vendor contracts and commission rates to maximize savings for customers and profit for UVM. Manage new customer transitions from current program to new vendor managed program and orchestrate and coordinate with multiple vendors across the country for installations and removal of service programs.Worked closely with Pepsi, Sodexo, TJX, Bed Bath & Beyond, and Accor, to collaborate on client employee and general public food and vending programs.Responsible for accurate commissions and reporting for all corporate clients as well as adherence to all contractual obligations resulting in an average of 90% scorecard compliance. Coordinated all internal cross functional teams to deliver monthly communications and reporting to corporate clients, vendor partners and suppliers.Key member of the industry trade show team responsible for all show logistics for the company including logistics and staffing of the space.Primary customer interface responsible for achieving service level metrics and retention.
Ken Thorstenson Skills
Ken Thorstenson Education Details
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Bachelor Of Arts (B.A.)
Frequently Asked Questions about Ken Thorstenson
What company does Ken Thorstenson work for?
Ken Thorstenson works for Happy Trails Movers
What is Ken Thorstenson's role at the current company?
Ken Thorstenson's current role is Principal Owner at HAPPY TRAILS MOVERS.
What schools did Ken Thorstenson attend?
Ken Thorstenson attended Montclair State University, Seton Hall University.
What skills is Ken Thorstenson known for?
Ken Thorstenson has skills like Team Building, Purchasing, Account Management, Sales, Logistics, Warehousing, Business Development, Supply Chain Management, Negotiation, Strategic Planning, Sales Management, Microsoft Office.
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