Ken Tit Tan Email & Phone Number

Penang, Malaysia

Managing product reliability, quality, test , failure analysis, system integration and NPI programs. Key Mentor, lead and driver for driving implementation of Industrial 4.0 concept for smart manufacturing in HP Manufacturing Malaysia. Main driver on establishment of smart manufacturing development in HPMM

Penang, Malaysia

Facilitating Smart manufacturing 4.0 and developing internet of things basic structure.Integration of IoT into test environment for quick disposition.En-compassing Product Qualification Activities, Conducting NPI launch activities. Spearheading Test engineering development. Supporting System integration engineering.Supporting daily Quality Assurance and QMS activities. Customer quality assurance.

Penang, Malaysia

Spearheading the Product and Test engineering department. Outline and developing test program that drive market demand. Merging of test and product engineering segment

Penang, Malaysia

Co-ordination of daily quality activities within plant for NPI and sustaining product.Manage and strategize role and function of quality engineer.Cross function integration on quality escalation path.Training and guidance of quality engineer.

Malaysia

Managing a group of quality team which involve calibration, validation, QMS, document control, Product quality, NPI,CMM programming & supplier quality.Monitoring of daily/weekly/monthly quality indicator.Cross function team activities such as collaboration for quality activities, improvement programe, lean manufacturing activities and kaizen programe.Managing company product regulatory issue to meet regulation in medical act, ISO 13485 and FDA rules and regulation.Direct report to Global VP of quality and regulatory1 Assistant Manager ,7 Engineers,2 Quality Supervisor reports to my current position.

Penang, Malaysia

Responsibilities: 1) Take lead role in managing medical product manufacturing process validation and verification activities. 2) Managing and monitoring production floor QA activities. 3) Managing process discrepancy and disposition activities 4) Facilitate internal and external audit on manufacturing process. Serve as company lead auditor. 5) Training of new QA engineer on medical manufacturing process and practice. 6) Facilitate continuous improvement (CI) group in factory improvement projects. Experiences gain: 1) Familiariase with TUV and FDA audits on medical product. 2) Proven initiative and ability to work with minimal supervision 3) Excellent in structuring QA activities and task deployment. Accomplishment: 1)Completed the facilitation of sites application for TUV and FDA submission. 2) Completed 2 types of initial product transfer from US sites to MY facility. 3) Completed the setup of pioneer QC crew structuring for production and final pack. 4) Completed initial setup of receiving inspection department. 5) Completed re-structuring and fine-tuning of final QC inspection activities with the implementation of DMAIC method.

Penang, Malaysia

Primary Role: 1) Attend to major customer quality and communication. 2) Managing customer request such as business contract review, product specification review, product change notification and etc. 3) Monitoring customer service TAT to ensure customer response service is abide to company set cycle time. 4) Working with PQE to feedback on customer complaint and also to improve on customer complaint DPPM. 5) Attend to customer audits and also external audits that involve customer service areas. 6) Leading role in customer quality operation and process. Secondary Role: 1) Monitoring and managing on RMA activities 2) Managing MRB activities. Achievement: 1) Setup of customer service department at initial stage , pioneer crew in department construction which include setting up process flow and ensure smoth transition of software and hardware from HQ to My plant. 2) Setup of MRB department at initial stage, pioneer crew in structuring areas such as manpower recruiting, process flow setup, transition and finalizing on shopfloor tracking for MRB department. 3) Improvement of customer service responce cycle time of 25%. 4) Maintaining of customer complaint DPPM below company set targets.

Penang, Malaysia

Driving quality indicator such as yield, RMA return, LAR and etc.Work with NPI team for new product launching.Attend to customer complaint.

Shanghai, China

1) Manage of QA department daily operation in both plant. 2) 1 QA Engineer, 1 SQE, 1 Asst QA Engineer, 2 QA Leader, 2 Doc-con clerk reports directly to myself. 3) Maintaining quality system for both plant. 4) Attend to customer complaint. 5) NPI ( New Product Introduction) Involvement. 6) Maintaining ISO 9000 and ISO 14001. Achievements: 1) Successful in initializing and driving the company operation group in obtaining ISO 14001:1996 by 2005. 2) Driving operation team for effective daily operation meeting Initially, there were no daily ops meeting for operation group and individual department meetings for daily follow up, I have enforce the meeting be perform. This action has reduced the communication error which jeopardizes the daily operation. 3) Drive for weekly TQC(total quality committee meeting) for both plant to resolve daily and weekly quality meeting. 4) Implementing PCBA line audit ( using HP standards) to drive current line for international standards. 5) Re-vamping QC inspection criteria.( sampling plan, inspection method). 6) Liaised with customer on Rohs(Restricted of Hazardous Substance) implementation on current product. Focus on internal training, line compliances, product requirement and testing, inspection method. 7) Designing of product training for complex harness manufacturing.8) Drive supplier for material improvement.

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering

B.Eng in Electronic and Electrical

Spm, Science Stream

Activities and Societies: Scout Scout Troop Leader. Assistant Scout Master