As ESB and Electric Ireland look to move in the Robotic Process Automation (RPA) I am working closely with the Electric Ireland to identify business processes that are eligible for automation.With our RPA partners , the aim is to further stream line and make more efficient the current sets of business processes across the organisation that are repetitive and time consuming.I am responsible to accessing current processes, identifying eligible steps in processes and documenting Functional Design Documents which are then used to develop the automation modules.KPIs and success metrics are then relayed back to the business to validate the benefits and to allow users to focus on more substantial BAU work.

From July 2017 to September 2018 I operated as Electric Ireland's Business Change Lead , where I will be responsible for the preparation and execution of a smooth transition of the I-SEM (Integrated – Single Electricity Market) project into the business. The new wholesale Electricity market is as a result of changes in European Legislation. These changes are designed to harmonise cross-border trading arrangements and will enable Ireland to integrate more fully with European Market Trading arrangements.The key objectives of I-SEM for Electric Ireland are:• Active participation by supplier companies – submitting bids to purchase energy in the day-ahead and intraday markets. • Suppliers and generators paying / being paid based on prices and quantities determined through ex-ante (forward, day-ahead and intraday) trading. • Cross-zonal power flows determined based on energy market trades and power flowing from the cheaper to the more expensive bidding zone.I am tasked with ensuring the business input, preparation for transition, embedding and reinforcement of the I-SEM Programme and associated changes it will bring, as per the change management delivery plan. I am responsible for ensuring the impact of changes on the business are clearly defined and understood.I will Identify, plan and oversee the execution of any work required to prepare for the changes within the business’ existing operations .

Business Analyst for the Business Solutions Team in Electric Ireland, Santry.Business Process analysis, Requirement gathering for Standard Operating Procedure changes , Block Release changes , Small to Medium sized projects and Process Review are some of the main tasks performed. I Engage with an ever evolving business to determine and understand new problems the organisation face with a view to documenting clear and concise business requirements. The objective of these requirements is to ensure that an attainable, relevant and specific product is delivered. This is also achieved by continually liaising with the Business and our Scope & Design team to ensure the right solution is created to meet the Business Requirements.Managing stakeholders and managing customer expectations during the stages of new business discovery is one my key functions in this process.To date I have successfully engaged with the business as part of the Business Readiness Team in preparation for the SAP CRM7 project rollout in August 2015.Regularly manage and co-ordinating Price Changes within our SAP and CRM7 environment, along with UAT management.All of these are performed while striving to be the number one smart and digital energy provider in Ireland.

During my tenure in Electric Ireland (Head Office) I have worked in the support and maintenance of IDEx (Intercompany Data Exchange) ,Device Management (DM) ,Customer Service (CRM4 and CRM7) and e-Billing teams. Within these areas I have gained experience in the following areas:*IS-U Functionality, writing and developing Functional Specifications for upgrades and improvements to the IS-U system.*IDE Functionality.*IDoc & ALE Functionality, iDoc design and modification for the emerging Harmonisation Project for the All Island Market.Excellent experience in;*Business Workflow, Query Composition, Report Creation.*Configuring the SAP deregulation settings of Supply Scenarios, Service Providers.*Configuring the IDE processes of Partner Profiles , Data Exchange Tasks.*Data Flows and Processes for the Electricity Industry*Visual Basic Script development for Unit, System and *UAT testing.Good exposure to;*Business object Archiving, *ABAP, BAPi, Funtion Module interrogation and improvements.

Six years experience in the Irish electricity sector beginning as a Pricing Analyst for ESB Independent Energy (Santry) for three years. My role here was to conduct pricing analysis for the ROI market then the NI electricity market, extrapolating and analysing customers electricity demands and consumption of electricity. The key output was producing customised contract quotes based on each individual customers business needs be they medium or large scale business.In late 2005 I progressed into the Electricity Market Messaging Communications where the standard for communication is XML and also through the IDE module combined with workflow within the SAP IS-U system.During my time in ESBIE I have gained over six years experience in the Northern Ireland and Republic of Ireland Market Messaging system with experience in Microsoft BizTalk.As part of my role of Market Messaging Support I monitored the transition of XML market messages from the open market , through the middle ware, BizTalk, and on into SAP IS-U as iDocs. Other areas of exposure were workflow administration, IDE and SAP Notifications.I was solely responsible for;Unit, System, UAT testing within the organisation and the sign off of the Ability testing with Northern Ireland Electricity (NIE) when ESBIE entered the Northern Ireland electricity market in 2006.I demonstrated strong organisational skills as well as strong documentation skills while writing business procedures.

Member of level 2 technical team (8 Technicians), examining and QC of diagnostics performed by Level 1’s and the dispatch of engineer service calls throughout Ireland & U.K.Business operations analyst for service contracts and providers for Dell. Daily reporting on service events and breakdown of costs and cost saving initiatives.Second level support (TSA II) to a team of 18 people supporting Desktops in a Networked and Multimedia environment. Worked alongside Dell’s Product Support as a New Product Tester, testing compatibility with our PC’s. My job role here was to set-up, test, and document details so as to present it to the support teams.Worked on an Early Life Support team for 9 months supporting all new products and dealing with new and undocumented technical problems.