Ken Wheeley

Ken Wheeley Email and Phone Number

Senior Director, Innovative Support and Services @ Working Solutions
Frisco, TX, US
Ken Wheeley's Location
Frisco, Texas, United States, United States
Ken Wheeley's Contact Details
About Ken Wheeley

Ken Wheeley is a Senior Director, Innovative Support and Services at Working Solutions. He possess expertise in crm, vendor management, management, leadership, strategy and 45 more skills. Colleagues describe him as "I've worked with Ken at several companies over the last 12 years. He undertstands all aspects of contact center operations, he's strategically led large Fortune 100 clients to reach their goals and excels at managing day to day operations to grow his accounts. Ken is also an excellent Sales Manager. He listens to his clients to understand their goals and can craft and execute solutions that achieve their strategic requirements. I'd recommend Ken in any role that involves strategic selling to Fortune 100 clients!", "Ken is a highly knowledgable customer service and support professional. I worked with Ken on various continuous improvement projects at Intuit, including the company's first launch of Toyota Production System methodology to improve our customer support offerings. Ken was a go to person who could help at all levels of analysis and understanding of not only the customer experience but how we could help improve our offerings. I would highly recommend Ken in any Customer Service/Support role.", and "Ken brings energy and enthusiasm to his work, as well as a keen insight into the task at hand, and that rubbed off on me and others he worked with. It was truly a pleasure working with Ken."

Ken Wheeley's Current Company Details
Working Solutions

Working Solutions

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Senior Director, Innovative Support and Services
Frisco, TX, US
Website:
workingsolutions.com
Employees:
1572
Ken Wheeley Work Experience Details
  • Working Solutions
    Senior Director, Innovative Support And Services
    Working Solutions
    Frisco, Tx, Us
    View
  • Working Solutions
    Senior Director, Innovative Support & Services
    Working Solutions Jun 2015 - Present
    Plano, Texas, Us
    View
  • Working Solutions
    Director, Innovative Support Solutions
    Working Solutions Apr 2012 - Present
    Plano, Texas, Us
    View
  • Working Solutions
    Sales Manager
    Working Solutions Apr 2012 - Present
    Plano, Texas, Us
    Founded in 1996, Working Solutions is a privately held company located in Plano, Texas. By helping to pioneer the home-based contact center industry, Working Solutions has emerged as the leading provider of customer sales and service solutions for some of the leading brands in the communications, financial services, healthcare, retail, and travel industry sectors.
    View
  • Working Solutions, Inc.
    Director, Program Management
    Working Solutions, Inc. Sep 2014 - Present
  • Plumchoice Online Pc Services
    Director, Strategic Accounts
    Plumchoice Online Pc Services Jun 2008 - Jun 2010
  • Intuit
    Support Services
    Intuit Oct 2006 - Jun 2008
    Mountain View, California, Us
    View
  • Adx
    Director Of Solution Delivery
    Adx Aug 2004 - Dec 2005
  • Knoah Solutions
    Vp - U.S. Client Services
    Knoah Solutions 2003 - 2004
  • Stream International
    Business Manager
    Stream International 2000 - 2002
  • Convergys
    Account Manager
    Convergys 1995 - 2000
  • Software Support, Inc.
    Call Center Manager
    Software Support, Inc. 1995 - 2000
  • Time Warner Cable/Cv Of Central Florida
    N/A
    Time Warner Cable/Cv Of Central Florida 1990 - 1995

Ken Wheeley Skills

Crm Vendor Management Management Leadership Strategy Customer Experience Call Centers Outsourcing Saas Team Leadership Contact Centers Bpo Cloud Computing Call Center Account Management Sales Enterprise Software Customer Satisfaction Process Improvement Customer Relationship Management Salesforce.com Solution Selling Project Planning Solution Architecture Professional Services Customer Service Workforce Management Business Development Strategic Planning Team Management Mobile Devices Start Ups Customer Retention Competitive Analysis New Business Development Telecommunications Analysis B2b Customer Experience Management Lead Generation Cross Functional Team Leadership Product Management Strategic Partnerships Agile Methodologies Sales Operations Service Delivery Online Advertising Multi Channel Marketing Direct Sales Project Management

Ken Wheeley Education Details

  • Cumberland University
    Cumberland University
    Biology/Chemistry
  • Valencia College
    Valencia College
  • Boone High School
    Boone High School

Frequently Asked Questions about Ken Wheeley

What company does Ken Wheeley work for?

Ken Wheeley works for Working Solutions

What is Ken Wheeley's role at the current company?

Ken Wheeley's current role is Senior Director, Innovative Support and Services.

What is Ken Wheeley's email address?

Ken Wheeley's email address is kw****@****ons.com

What is Ken Wheeley's direct phone number?

Ken Wheeley's direct phone number is +150391*****

What schools did Ken Wheeley attend?

Ken Wheeley attended Cumberland University, Valencia College, Boone High School.

What skills is Ken Wheeley known for?

Ken Wheeley has skills like Crm, Vendor Management, Management, Leadership, Strategy, Customer Experience, Call Centers, Outsourcing, Saas, Team Leadership, Contact Centers, Bpo.

Who are Ken Wheeley's colleagues?

Ken Wheeley's colleagues are Jamie Day, Cindy Alivernia, Julie Whitley, Mya Davis, Daysi Rosario, Sharon Labean, Joann Cahoon.

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