Ken Wright Email & Phone Number

London, Ontario, Canada

London, Ontario Canada

• Act as a liaison between customer and technician by explaining the details of the work order• Verify warranty and service contract coverage, explaining provisions and exclusions• Respond to customer inquiries over the phone, in person, and through email• Operate computerized work order system• Follow up on work in progress of each repair order during the day

London, Canada Area

• Responsible for opening and closing the store including securing company assets• Oversee all truck and deliveries• Ensured that the yard and warehouse are maintained to company standards• Provide useful, practical, and professional sales advice to current and prospective customers

London, Canada Area

• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat business• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues• Solid understanding of P&L statements• Observes work performance, provides coaching, and conducts annual performance evaluations

London, Canada Area

• Coach and train all department supervisors and staff to exceed in all departments• Knowledge in forecasting, scheduling, P&L, and financial statements• Assists in the hiring of store personnel by reviewing resumes and employment application as well asinterviewing candidates• Handles customer concerns and ensures an appropriate resolution

London, Canada Area

• Provides guidance and training to staff related to job expectations and problems• Inbound, outbound, credit and collection experience• Responsible for using judgement and discretion in resolving complex customer issues or complaints• Business and marketing analysis experience• Subject matter expert on all systems/databases (Gateway, TSYS, TISG, Avaya, Workforce Management, Lotus, HOST/Mainframe, People soft, SAP, Kronos)

Fitness

High School, Business Administration And Management, General, 12