Ken Wright Email & Phone Number

London, Ontario, Canada

London, Ontario Canada

• Act as a liaison between customer and technician by explaining the details of the work order
• Verify warranty and service contract coverage, explaining provisions and exclusions
• Respond to customer inquiries over the phone, in person, and through email
• Operate computerized work order system
• Follow up on work in progress of each repair order during the day

London, Canada Area

• Responsible for opening and closing the store including securing company assets
• Oversee all truck and deliveries
• Ensured that the yard and warehouse are maintained to company standards
• Provide useful, practical, and professional sales advice to current and prospective customers

London, Canada Area

• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat business
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Solid understanding of P&L statements
• Observes work performance, provides coaching, and conducts annual performance evaluations

London, Canada Area

• Coach and train all department supervisors and staff to exceed in all departments
• Knowledge in forecasting, scheduling, P&L, and financial statements
• Assists in the hiring of store personnel by reviewing resumes and employment application as well asinterviewing candidates
• Handles customer concerns and ensures an appropriate resolution

London, Canada Area

• Provides guidance and training to staff related to job expectations and problems
• Inbound, outbound, credit and collection experience
• Responsible for using judgement and discretion in resolving complex customer issues or complaints
• Business and marketing analysis experience
• Subject matter expert on all systems/databases (Gateway, TSYS, TISG, Avaya, Workforce Management, Lotus, HOST/Mainframe, People soft, SAP, Kronos)

Fitness

High School, Business Administration And Management, General, 12