• Worked on multiple state Medicaid projects to design and implement WEB-based n-tier client-server application for Medicaid Management Information System (MMIS)• Subject Matter Expert for Pharmacy Benefits Management, Contact Management, and Member (Recipient) subsystems• QA Lead for majority (12) of MMIS functional areas• Reporting Lead for MMIS product in NH, ND, and AK projects• Primary customer-facing contact for New Hampshire customer• Created and maintained Detailed Design Documents (DSD), change orders, data conversion mapping and customer issue tracking • Created and maintained Use Cases, User Interface Specification, Letter Specification and Report Specification documents as needed for the DSD.• Loaded and traced artifacts using the Rational Requisite Pro tool.• Functional Lead for creating and maintaining test scripts.• Assisted NH customer with SIT and UAT testing.• Performed manual functional testing• Logged, tracked and reported defects using the Rational ClearQuest tool• Frequently led cross-functional and customer-facing meetings providing training and support on the new software that is being built and implemented simultaneously.

• Managed relationship between business unit and corporate IT department mitigating conflict and maximizing a positive relationship. • Designed, built and maintained WEB-based automated reporting and tracking systems with estimated savings between 15 and 20 FTE's as well as greater accuracy and faster problem resolution.• Led the project to design and build Scorecard, a WEB-based metric tracking and reporting system an n-tier web application using ASP.net, C#, IIS and MS SQL Server. Provided server justification/acquisition and software development.• Designed and built a custom application (VB6/SQL Server) used to evaluate over 1 million customer trades to identify and remediate customer overcharges resulting in rebate payments to customers totaling more than $3.5 million.• Performed hands-on development using: SQL Server, VB6, ASP (classic), ASP.net, C#, HTML, VB script, Javascript, IIS• Performed business analysis and documentation using Requirements Definition (internal RFP), Detailed Design Documents (DSD) and formal Change Control.• Facilitated numerous meetings and JAD sessions with internal customers.• Performed project management using PMP methodology and the MS Project tool and participated in a 16-week classroom PMP Certification review course.• Introduced Structured Development Methodology, JAD Design and rapid prototyping to internal customers and promoted its use.

CLIENT: PRE-HOLDINGS, INC - Richmond, VA• Manager of Information Services responsible for managing the technical infrastructure of a medium-sized manufacturing company. • Scope of responsibility included LAN/WAN, Telephony, Microsoft NT networking and client support for sites in Richmond, VA, Monterey, CA, Aguascalientes, MX, and Ontario, CA.CLIENT: SUPER-SERVER, INC - RICHMOND, VA• Performed analysis and consulting for external clients• Designed and built n-tier web applications for tracking help desk support, asset management and time reporting for the consulting firm using: SQL Server, VB6, ASP, HTML, VB script, Javascript, IIS• Produced automated statistical reports for customer billing and support tracking.CLIENT: AGILQUEST, INC - RICHMOND, VA• Developed the reporting module for a WEB-based commercial software product using Crystal Reports and SQL Server stored procedures. CLIENT: FOCUS TECHNOLOGIES, INC - MCLEAN, VA • Focus is a consulting firm that was a subcontractor to Teleglobe Inc and the project was to implement a bi-lingual WEB content management solution for Canada.• Team Lead responsible for implementing TeamSite WEB Content Management with Workflow and using TeamSite, OpenDeploy, UNIX, Java, PERL and XML CLIENT: ARTIST LIVE CAM - RICHMOND, VA • Managed a project to commercialize the process for an artist creating art work to bring the experience to the web through a live cam and then sell the finished artwork online.• Developed an n-tier e-commerce website using ASP, IIS and SQL Server • Designed and built custom membership, personalization, banner click tracking, eCards and purchasing/donation functions• Obtained and implemented third-party shopping cart.• Setup and implemented Verisign on-line credit card payment• Created a unique multiplexed camera system to implement the live cam functionality

CLIENT: GENERAL ELECTRIC FINANCIAL - DUBLIN, IRELAND • Lead team implementing the Interwoven Teamsite WEB content management and OpenDeploy solutions to provide multi-lingual content for four country-specific/language-specific sites in English, French, Italian and Spanish.• Installed and configured TeamSite and OpenDeploy in a Solaris UNIX environment third party hosted by Pilot Corporation. • Supervised programmers providing custom templating development and custom workflows.CLIENT: TDS - STUTTGART, GERMANY• Led a content management architecture design meeting on behalf of Interwoven with a potential implementation client. CLIENT: SWISSLIFE/REDSAFE.COM - ZURICH, SWITZERLAND• Lead team implementing the Interwoven Teamsite WEB content management and OpenDeploy solutions for the client.• Installed and configured TeamSite and OpenDeploy in a Solaris UNIX environment • Supervised programmers providing custom templating development and custom workflows.• The templating/workflow solution was highly customized and, in spite of some critical staff changes, was delivered in time for rollout. CLIENT: ERICSSON - STOCKHOLM, SWEDEN • Lead team implementing the Interwoven Teamsite WEB content management and OpenDeploy solutions for the client.• Designed a difficult OpenDeploy solution between multiple TeamSite development servers (both NT and Solaris) and the web server platform residing on IBM System390 running Unix System Services IBM HTTP Server.• Lead a team of senior IBM consultants, Ericsson platform managers and system engineers.• The solution was delivered on time and was critical to the success of the overall content management solution.

CLIENT: RJ REYNOLDS TOBACCO - WINSTON SALEM, NC • Lead team implementing the Interwoven Teamsite WEB content management and OpenDeploy solutions at a large manufacturing company for 4 business-to-consumer web sites. • Designed a difficult OpenDeploy solution between WindowsNT TeamSite development server and the web server platform residing on IBM System390 running Unix System Services and IBM HTTP Server• Designed a solution for integrating streaming video with TeamSite development using RealMedia.• The solutions were delivered on time and were critical to the success of the overall content management solution.

CLIENT: VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES - RICHMOND, VA • Developed an Extranet application for reporting and tracking grant spending by grantees over the internet using MS Visual InterDev, MS Visual Basic, MS Access, HTML,VBScript, JavaScript, ASP. • This project reduced the cycle time for reporting locality use of funds required by the Agency.CLIENT: VIRGINIA POWER, INC - RICHMOND, VA • Lead team designing and implementing the first on-line transaction processing system using the intranet at Virginia Power for reporting and tracking of employee overtime callouts. • Developed solution using MS Front Page Visual Interdev, JavaScript, VBScript, SQL and Visual Basic to develop the application. • The project would have taken 12-18 months using the traditional Power Builder tool, but by introducing this new technology, was completed in less than 4 months.CLIENT: PHILIP MORRIS, INC - RICHMOND, VA • Lead team responsible for supporting the client implementation and support for a $200 million SAP/R3 implementation and business process reengineering project• The project team was 200+ associates, 200 IBM PC’s and 50 PowerMACs• Implemented Lotus Notes workflow solution including installing and configuring on an OS/2 server• Implemented a 200-user Novell Netware 4x LAN including installing and configuring the file server, ongoing administration and regular backup strategy. • Designed and implemented asset tracking and reporting processes and a database application to support this.• Implemented help desk process, methodology and designed a tracking and reporting database application to support this.• Managed procurement of all client hardware and software for the project.

• Pioneered electronic presentations using animated video and electronic speaker support• Prepared Board-level management presentations • Prepared and delivered presentations to key retail partners• Prepared and delivered sales presentation of proprietary new product technology to senior carpet mill executive customers• Lead team responsible for implementing the first LAN/WAN using DEC/VMS and Netware network operating systems.• Selected, procured and implemented the first Email/workflow solution in the business unit.• Selected, procured and implemented the first Carpet CAD design workstation.• Designed and implemented an asset tracking process and created a tracking and reporting database.• Designed and implemented a help desk process, methodology and created a tracking and reporting database.• Managed procurement of all client hardware and software.

Rose up through the ranks from bagger, through full time stocker during high school, then on to produce dept and store management