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I am an innovative and customer-focused Project Manager with 10+ years of business analysis and IT management experience within the transportation, logistics, and finance industries. I offer the ability to solve business challenges via the application of data-driven and forward-thinking approaches while demonstrating proven leadership and stakeholder management in fast-paced agile environments. I am also known as highly skilled in bringing teams together, eliciting business requirements, and collaborating to find innovative business solutions. Some of my key strengths include: ☑ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Skilled in nurturing, high-performing, and cohesive IT project teams, facilitating training and team meetings, leading group sessions, and developing team social and emotional skills.☑ 𝐈𝐓 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Dedicated to delivering projects on time, including managing allocated resources, working with external providers, setting work priorities, managing workflows, and evaluating outcomes.☑ 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Well developed collaboration skills, offering the proficiency to build and sustain mutually beneficial and strategic relationships with teams, external service providers, and IT vendors.☑ 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Adept in performing feasibility analysis, identifying gaps, and creating business cases to mitigate risk, inclusive of planning, identifying measurable business values.☑ 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Strong written and verbal interpersonal skills with the ability to build and sustain positive stakeholder relationships and guide less experienced members to achieve multiple business outcomes.☑ 𝐀𝐠𝐢𝐥𝐞 𝐌𝐞𝐭𝐡𝐨𝐝𝐨𝐥𝐨𝐠𝐢𝐞𝐬: Experienced in delivering compliance, application development, legacy migration, simplification, remediation, business intelligence, and analytics projects.☑ 𝐔𝐬𝐞𝐫 𝐀𝐜𝐜𝐞𝐩𝐭𝐚𝐧𝐜𝐞 𝐓𝐞𝐬𝐭𝐢𝐧𝐠: Skilled in translating complex business strategies into tactical and initiatives, perform requirements analysis and gathering, designing, coding, testing, and defect management.☑ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Extensive experience in developing networks and positive client relationships, with the ability to set customer expectations regarding project scope, timeline, responsibilities, and risks.
Jax Tyres & Auto
View- Website:
- jaxtyres.com.au
- Employees:
- 124
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Project ManagerJax Tyres & Auto Jan 2022 - PresentSydney, New South Wales, AustraliaThe purpose of this role is to lead and coordinate activities with internal/external stakeholders, and subject matter experts and work with 3rd party vendors to ensure that project goals align with the business strategic objectives and also ensure projects are delivered on time, on budget and to the required quality standards.Responsibilities• Managing projects and ensuring they are being delivered per time frames.• Coordinating key internal and external stakeholders across the network.• Ensuring all internal teams are meeting deadlines and deliverables and escalating when required.• Clearly and effectively communicating with internal stakeholders ensuring they are understanding their deliverables.• Building systems and processes to be able to enable the function to be more proactive and to be able to provide greater support across the network.• Developing a database on all network stores to be able to automate processes such as triggering notifications for items to follow up as they arise.• Leading a product build and launch project • Coordinating staff, internal and resources and external 3rd party management• Managing project progress and adapt work as required• Ensuring projects meet deadlines• Managing relationships with clients and stakeholders• Overseeing all incoming and outgoing project documentation• Participating in tender process i.e. design, submission and review• Monitor risk mitigation plan• Conducting project review and creating detailed reports for executive staff• Optimising and improving processes and the overall approach where necessary• Track project budget• Provide reports and presentations when required -
It Project ManagerCustom Fleet Jan 2018 - Jun 2021Sydney, New South Wales, Australia𝐷𝑖𝑟𝑒𝑐𝑡 𝑐𝑜𝑚𝑝𝑙𝑒𝑥 𝐼𝑇 𝑝𝑟𝑜𝑗𝑒𝑐𝑡𝑠 𝑏𝑦 𝑙𝑒𝑎𝑑𝑖𝑛𝑔 𝑚𝑢𝑙𝑡𝑖-𝑔𝑒𝑜𝑔𝑟𝑎𝑝ℎ𝑖𝑐 𝑡𝑒𝑎𝑚𝑠, 𝑎𝑐ℎ𝑖𝑒𝑣𝑖𝑛𝑔 𝑘𝑒𝑦 𝑚𝑖𝑙𝑒𝑠𝑡𝑜𝑛𝑒𝑠, 𝑎𝑛𝑑 𝑑𝑒𝑙𝑖𝑣𝑒𝑟𝑖𝑛𝑔 𝑟𝑒𝑝𝑜𝑟𝑡𝑠 𝑡𝑜 𝑘𝑒𝑦 𝑠𝑡𝑎𝑘𝑒ℎ𝑜𝑙𝑑𝑒𝑟𝑠, 𝑒𝑥𝑒𝑐𝑢𝑡𝑖𝑣𝑒 𝑡𝑒𝑎𝑚𝑠, 𝑎𝑛𝑑 𝐼𝑇 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡 𝑤𝑖𝑡ℎ𝑖𝑛 𝑠𝑡𝑟𝑖𝑐𝑡 𝑡𝑖𝑚𝑒𝑙𝑖𝑛𝑒𝑠. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒:► Increased the efficiency and productivity of the team by improving and maintaining IT support relationships with external stakeholders, effectively defining project scopes to automate systems and procedures.► Met compliance with the project’s timelines by working with executive teams in directing IT planning initiatives, budgets and renewals, and reporting upon asset and inventory management requirements.► Enhanced business engagement and mitigated project risks by conducting change management and risk analysis on IT services and presenting key findings to key executives during steering committee meetings.► Identified quality improvement opportunities, applying sound reflection and measurement of project performance to integrate changes and feedback throughout the project resulting in high-quality results.► Increased stakeholder confidence by fostering transparency and creating a more standardised approach in project management and delivery to effectively manage and report upon daily activities. -
Test Team LeadCustom Fleet Oct 2015 - Jan 2018Sydney, New South Wales, Australia𝑊𝑜𝑟𝑘 𝑎𝑐𝑟𝑜𝑠𝑠 𝑚𝑢𝑙𝑡𝑖𝑝𝑙𝑒 𝑝𝑟𝑜𝑔𝑟𝑎𝑚𝑠 𝑎𝑛𝑑 𝑝𝑟𝑜𝑗𝑒𝑐𝑡𝑠, 𝑢𝑡𝑖𝑙𝑖𝑠𝑖𝑛𝑔 𝑎 𝑣𝑎𝑟𝑖𝑒𝑡𝑦 𝑜𝑓 𝑡𝑜𝑜𝑙𝑠 𝑎𝑛𝑑 𝑚𝑒𝑡ℎ𝑜𝑑𝑜𝑙𝑜𝑔𝑖𝑒𝑠 𝑡𝑜 𝑐𝑟𝑒𝑎𝑡𝑒 𝑠𝑡𝑟𝑎𝑡𝑒𝑔𝑖𝑒𝑠, 𝑖𝑛𝑖𝑡𝑖𝑎𝑡𝑖𝑣𝑒𝑠, 𝑎𝑟𝑐ℎ𝑖𝑡𝑒𝑐𝑡𝑢𝑟𝑒𝑠, 𝑝𝑜𝑙𝑖𝑐𝑖𝑒𝑠, 𝑝𝑟𝑜𝑗𝑒𝑐𝑡𝑠, 𝑎𝑝𝑝𝑙𝑖𝑐𝑎𝑡𝑖𝑜𝑛𝑠, 𝑎𝑛𝑑 𝑖𝑛𝑓𝑟𝑎𝑠𝑡𝑟𝑢𝑐𝑡𝑢𝑟𝑒𝑠. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑:► Led the change management processes during the business transition by managing the delivery of a complete IT systems replacement program and business-wide system cutover across 5 regional sites.► Served as team leader to 50+ test resources, spanning 9 locations, through all phases of testing and a test suite that consisted of 100,000+ test cases, and management of 12,000+ defects across all phases.► Provided executive-level reporting and recommendations to the steering committee, which led to the successful migration from old core to the new interface system without any business issues or delays.► Improved the reporting capability and increased team performance by designing an Automated Testing Suite which handled multiple projects and maintained historic records of reusable test cases for future projects. -
Senior Test AnalystGe Capital Jun 2008 - Oct 2015Sydney, Australia𝐶𝑜𝑛𝑑𝑢𝑐𝑡𝑒𝑑 𝑝𝑟𝑜𝑗𝑒𝑐𝑡 𝑝𝑙𝑎𝑛𝑛𝑖𝑛𝑔 𝑎𝑛𝑑 𝑒𝑥𝑒𝑐𝑢𝑡𝑖𝑜𝑛, 𝑏𝑦 𝑚𝑎𝑛𝑎𝑔𝑖𝑛𝑔 𝑠𝑐𝑜𝑝𝑒, 𝑝𝑙𝑎𝑛𝑛𝑖𝑛𝑔, 𝑎𝑛𝑑 𝑑𝑒𝑙𝑖𝑣𝑒𝑟𝑦 𝑜𝑓 𝑡𝑒𝑠𝑡𝑖𝑛𝑔 𝑎𝑐𝑡𝑖𝑣𝑖𝑡𝑖𝑒𝑠 𝑤𝘩𝑖𝑙𝑒 𝑝𝑟𝑜𝑣𝑖𝑑𝑖𝑛𝑔 𝑠𝑡𝑟𝑎𝑡𝑒𝑔𝑖𝑐 𝑑𝑖𝑟𝑒𝑐𝑡𝑖𝑜𝑛 𝑡𝑜 𝑒𝑛𝑠𝑢𝑟𝑒 𝑡𝘩𝑒 𝑡𝑖𝑚𝑒𝑙𝑦 𝑎𝑛𝑑 𝑞𝑢𝑎𝑙𝑖𝑡𝑦 𝑐𝑜𝑚𝑝𝑙𝑒𝑡𝑖𝑜𝑛 𝑜𝑓 𝑝𝑟𝑜𝑗𝑒𝑐𝑡𝑠. 𝐶𝑜𝑛𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛𝑠 𝑖𝑛𝑐𝑙𝑢𝑑𝑒𝑑:► Built a high functioning test team of 4 to 8, upskilling junior members through approachable leadership and 1-on-1 and group coaching sessions, resulting in the timely delivery of projects within budget expectations.► Successfully managed multiple projects simultaneously, applying IT project management expertise to define and advise regarding resources, capability, time, and environmental requirements.► Increased the stability of business operations and minimised legal liabilities by implementing effective management strategies in identifying, controlling, and addressing risks regarding project deliverables. ► Built and sustained mutually beneficial relationship between vendors, suppliers, and the business by providing comprehensive reports and developing clear communication pathways between key stakeholders.► Achieved high-end quality products by ensuring cohesive integration of test and development, in all stages of the project life cycle, which elevated stakeholder confidence regarding the business’ testing process.► Increased the stability, usability, and sustainability of IT products by recommending functional and non-functional testing standards and implementing these improvements within the software test cycle.► Performed regular integration testing and system testing of software against different versions of both Oracle and Windows operating systems to ensure coding consistency with each product release. -
Contact Center Team LeadGe Capital May 2005 - Dec 2008Sydney, New South Wales, AustraliaMy Key day to day responsibility in this role are:- Ensure the effective and efficient running of the Call Centre.- Support the Team with administrative tasks, such as the production of function sheets, as Required.- Ensure that the Call Centre KPIs are met.- Handle and resolve complaints relating to the Call Centre in a professional and effective manner.- Create weekly MI reports, monthly board reports and any other ad hoc reports requested by the Director of Sales and Marketing.- Support other areas of the business as required with outbound calling to guests and product testing.- Staff coaching, advice and motivational techniques to help the Call Centre maximise the potential for revenue development from both inbound and outbound calls.- Hold regular one-to-one meetings and performance reviews with the Sales and Support Advisors.
Ken Yiu Skills
Ken Yiu Education Details
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Gymea High School
Frequently Asked Questions about Ken Yiu
What company does Ken Yiu work for?
Ken Yiu works for Jax Tyres & Auto
What is Ken Yiu's role at the current company?
Ken Yiu's current role is Business Improvement Manager - Responsible for identifying opportunities to improve and streamline business processes, increase productivity and efficiency, reduce costs, and enhance overall performance.
What is Ken Yiu's email address?
Ken Yiu's email address is bi****@****ail.com
What is Ken Yiu's direct phone number?
Ken Yiu's direct phone number is +614033*****
What schools did Ken Yiu attend?
Ken Yiu attended Gymea High School.
What are some of Ken Yiu's interests?
Ken Yiu has interest in Children, Health.
What skills is Ken Yiu known for?
Ken Yiu has skills like Testing, Sdlc, Scripting, Test Strategy, Quality Center, Regression Testing, User Acceptance Testing, Test Management, Business Analysis, Requirements Analysis, Sql, Integration Testing.
Who are Ken Yiu's colleagues?
Ken Yiu's colleagues are Carlin Brookhouse, Tristan Briggs, Amrit Singh, Corey Hannaford, Paul Lakner, Ruben Engelbrecht, Moey Naji.
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