Front Office Supervisor
* Perform the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.* Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability* Audit, post and balance daily cashiers' work… Show more * Perform the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.* Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability* Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage* Ensure credit card system reconciles to daily transaction lists* Schedule, assign daily work, lead pre-shift meetings, inform and train team members* Monitor, observe and assist in evaluating team member performance* Respond to guest inquiries and in a timely, friendly and efficient manner* Provide driving and/or walking directions to guests to local destinations* Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions* Monitor lobby traffic and adjust staffing accordingly* Support and assist team members in handling guest inquiries and requests and in resolving guest complaints* Overseeing late arrivals, guest's requests Show less