Fred H. Email & Phone Number

Taiwan, Taichung

• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost.
• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
• Escalates service problem and take ownership of problem until it is resolved.
• Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.
• Provides answers to customer inquiries concerning system.
• Provides hardware development and consultation.

Taichung

• 3+ years of work experience in different countries
• US: California State、New York State、Indiana State
• EU: Sweden
• Africa: South Africa
• Asia: China、Singapore、Indonesia、Myanmar、VietnamScope of Position
• Assumes responsibility for assist agents in exhibition such as equipment installation and operation.