Kena Bates Email & Phone Number

Las Vegas, Nevada, United States

Inbound/outbound calls to potential clients. Analyze information of cases to decide whether a case is viable. Respond to email correspondence from clients, Attorneys and other staff requests. Communicate with clients to get additional necessary information. Handle escalations. Assist with training and growth of newer consultants

Las Vegas, Nevada, United States

Greet guests upon arrival to the resort. Ensure guests are checked in to their rooms in a prompt, courteous and efficient manner. Post charges and processes payments to guest accounts. Handle cash and/or credit as a form of payment. Maintain a working knowledge of the property, as well as special events. Update reservation information into the computer system as needed. Observe credit limitations and manage reservation ledgers correctly.

Call Center/Remote. Manage online affiliate subscription accounts via Salesforce and company software. Provide driver and dispatch support via phone, email, app and face to face interaction. Develop and sustain strong affiliate relationships by attending international conventions and hosting conferences, seminars, webinars and corporate events. Monitor key performance metrics to achieve desired performance levels from each affiliate. Coordinate transportation for large events, leisure, corporate, social, holiday and group services. Book, monitor and cancel online and phone reservations. Conduct onboard training sessions for all new affiliates. Dispatcher for confirmed rides.

Oakland

Register new patients and verify all returning patients to ensure medical recommendation documents are valid for patient to enter facility. Organize and maintain patient files and records. Answer and route phone calls to appropriate department and provide company information (hours of operations, pricing inquiries, directions, product info and general information). Conduct facility tours for potential investors and media representatives. Worked on the Budtenders Team as a cashier while also assisting with processing and sales departments.

San Francisco Bay Area

Check guests in and out of their assigned rooms while accommodating requests. Manage multiple phone lines, reservations and serve as a concierge. Provide food and beverage service, including restaurant introduction, menu orientation and selections. Enter menu selections through POS system while providing quick delivery, accuracy and guest satisfaction. Verify and secure payment for all transactions. Up selling guest rooms and promoting resort services.

San Francisco Bay Area

Greet and assist passengers with check in process for scheduled flights and with self-service check-in kiosks. Inspect baggage/luggage and verify passenger identification/documentation. Issue boarding passes and re-route passengers affected by delayed and/or canceled flights. Direct passengers through TSA, customs and immigration. Maintain the highest standards of safety and security to ensure FAA, Airline, and airport regulations are followed.

Bachelor'S Degree, Sociology, 3.8

Associate Of Arts And Sciences - Aas, Sociology, 3.9