Ken Acker, Csm, Pmp Email & Phone Number

Los Angeles, Ca, Us

(Remote) Los Angeles, California, United States

o Led operations across multiple live-service mobile games, managing a team of 5 direct reports and collaborating with C-Level executives to ensure alignment with strategic goals for game roadmap development and player retention.o Implemented Agile methodologies, boosting team efficiency by more than 50% while driving successful game monetization initiatives and fostering a culture of continuous improvement, across the organization.o Managed the development of live content updates, overcoming resource constraints, and ensuring on-time delivery of new features and game mechanics for Casino-style mobile games.o Collaborated with department leads and external vendors to manage cross-functional teams, ensuring seamless execution of new game features and monetization efforts.o Owned JIRA Administration, creating custom workflows and integrating third-party tools to improve production pipelines, enhancing overall efficiency and collaboration.o Led team of 80+ Engineers, Artists, QA, Product Managers, Data/Business Analysts and Project Managers, ensuring alignment and productivity across all teams.

Remote

o Led the successful development of an innovative Missions System, ensuring all related activities to adhered to schedule, contributed to the ongoing roadmap and efficiently managed backlogs for Casino-style games.o Spearheaded the transition from ad hoc development to an Agile-based system, optimizing resource management and streamlining the game development roadmap for increased efficiency. Provided Agile training to Technical Project Managers (TPMs) and the broader team, fostering a culture of continuous improvement.o Managed cross-functional teams of 4 Engineers, 3 Artists, 2 Technical Analysts (TA), 3 Project Managers (PM), and 2 QA personnel, both in-person and remotely during the COVID-19 pandemic. Coordinated with external vendors, overseeing a team of 2 Engineers, 2 PMs, 2 Artists, and 2 QA professionals.o Owned JIRA administration for the SAG Oakland office, customizing workflows, screens, dashboards, while integrating third-party tools to enhance project management efficiency and improve team collaboration.

Oakland, Ca

o Oversaw the successful development of an innovative Missions System, orchestrating all related activities to adhere to schedule and contribute to the ongoing roadmap for Casino-style games.o Spearheaded the transformation of processes, transitioning to a more Agile-based system from ad hoc development. This initiative effectively managed resources and streamlined the roadmap, fostering a more efficient workflow. Additionally, provided comprehensive training on Agile methodologies to TPMs and the broader team.o Effectively led teams comprising 4 Engineers, 3 Artists, 2 Technical Analysts (TA), 3 Project Managers (PM), and 2 Quality Assurance (QA) personnel, both in-person and remotely during the COVID-19 pandemic. Successfully coordinated with external vendors, managing a team of 2 Engineers, 2 PMs, 2 Artists, and 2 QA professionals.o Assumed the role of primary resource and owner for all project-based Jira activities for the SAG Oakland office. Responsibilities encompassed customization of workflows, screens, dashboards, and integration with third-party tools, thereby enhancing project management efficiency and effectiveness.

El Segundo, Ca/Remote

o Led all retainer initiatives for start.att.net within 2-week release cycles, overseeing 3 Scrum teams. Reduced carryover to less than 10% through effective project and backlog management, while managing relationships with a Fortune 10 client and ensuring seamless remote collaboration.o Spearheaded process improvements for a consumer-facing operation, transitioning from a startup mindset to a more structured approach. Boosted team morale by implementing incentive programs and fostering a culture of continuous improvement, while maintaining open communication with C-Level executives to align with organizational goals.o Led cross-functional teams of 12 Engineers, 3 Project Managers, and 4 Quality Assurance (QA) professionals, both in-person and remotely, effectively coordinating resources to ensure optimal team performance and timely delivery of project milestones.o Owned JIRA administration for all AT&T-related activities, customizing workflows, screens, and dashboards, and integrating third-party tools to enhance project management efficiency. Implemented user management protocols to improve team collaboration and streamline processes.

Santa Monica, Ca

o Led all retainer initiatives for Toyota.com within 2-week release cycles, demonstrating adept management of an offshore team. Seamlessly incorporated new projects into maintenance while maintaining high client satisfaction as a Fortune 10 Client manager.o Optimized operational processes to increase team capacity and exceed performance goals, implementing strategic changes to enhance efficiency and effectiveness in project delivery.o Managed cross-functional teams across both onshore and remote locations, successfully leading 6 Developers, 3 Project Managers (PMs), and 4 QA professionals onshore, along with 6 Developers, 1 PM, and 8 QA professionals remotely. Fostered collaboration and ensured high productivity across all teams.o Owned JIRA administration, overseeing the customization of workflows, screens, and dashboards, and integrating third-party tools. Managed user access and permissions to streamline project management and enhance collaboration among teams.

o Led multiple Scrum teams across diverse remote projects, introducing new workflows that enhanced efficiency by 10% within the Software Development Life Cycle (SDLC) for websites and mobile apps, catering to sectors including ecommerce, finance, and charities.o Negotiated and executed multiple client contracts, driving program success through the development of a new e-commerce platform. Oversaw all aspects of the program, including budget management, scheduling, client communication, Statement of Work (SOW) creation, and Request for Proposals (RFPs).o Managed cross-functional teams, specializing in Creative Strategy and UI/UX design, leading 2-5 Developers and 2 Quality Assurance (QA) professionals. Promoted collaboration and ensured project and program success by aligning team efforts with program goals.o Served as the primary point of contact for clients and third-party vendors, ensuring seamless communication and coordination to achieve program objectives and foster strong stakeholder relationships.o Owned JIRA administration, customizing workflows, screens, and dashboards. Integrated third-party tools and managed user access to optimize program management processes and enhance collaboration across stakeholders.

o Managed all retainer initiatives for Honda Powersports within 2-week release cycles, successfully incorporating new projects into ongoing maintenance while ensuring high levels of client satisfaction as a manager for a Fortune 50 client.o Negotiated and executed multiple profitable client contracts, demonstrating expert budget management, scheduling, and client relationship management. Led the creation of Statements of Work (SOWs) and oversaw the Request for Proposals (RFPs) process.o Defined and optimized operational processes to increase team efficiency and capacity, implementing strategic changes to exceed performance metrics and meet organizational objectives.o Served as the primary point of contact for clients and third-party vendors, fostering strong relationships and ensuring seamless communication and collaboration to achieve project goals o Led cross-functional teams comprising 5 Developers, 3-5 Project Managers, 2 QA professionals, 2 UX designers, and 6 Creatives onshore, as well as 6 Developers, 1 Project Manager, and 4 QA professionals offshore. Promoted teamwork, creativity, and productivity to drive project success.o Owned JIRA administration, including customization of workflows, screens, dashboards, and integration with third-party tools. Managed user access and permissions to streamline project management processes and enhance collaboration among team members.

o Led multiple vendor development teams, managing budgets, schedules, client communications, SOW creation, and RFPs. Launched the first interactive website for Dr. Seuss, showcasing project management expertise and innovation.o Spearheaded the redefinition of production processes, implementing strategic changes to optimize efficiency and operational performance, driving a 10% increase in profitability.o Served as the primary point of contact for clients and vendors, facilitating strong communication and collaboration to achieve project objectives.o Managed a diverse team consisting of 2 Developers, 3 Project Managers, 2 QA professionals, and 4 Creatives, fostering a collaborative and creative environment to deliver high-quality results.

Freelance Producer - The Visionaire Group, Marina del Rey, CA• Accomplishments: Effectively managed difficult client with 100% creative control• Responsibilities:o Project Management: Manage budgets, schedules, client management, SOWs, RFPs, Business developmento Operations: Help to define and enhance processes and determine appropriate changeso 3rd Party Management: Primary contact for Clients and 3rd party vendors o Team Management: Creative Strategy, UI/UX, 2-5 Devs, 2 Creatives

o Led vendor development teams, managing budgets, schedules, SOW creation, RFPs, and new business development. Launched an integrated, templated site for Adobe, demonstrating strong project management skills and delivering impactful solutions.o Optimized operational processes, identifying necessary improvements to boost efficiency and drive organizational success.o Built and maintained strong relationships with clients and third-party vendors, facilitating seamless communication and collaboration for successful project delivery.o Led a cross-functional team of 4 Developers and 4 Creatives, providing leadership to achieve project goals and deliver high-quality solutions.

o Spearheaded the launch of the first virtual world for Beanie Babies and developed an award-winning Mash-Up tool for Dippin' Dots. Effectively managed budgets, schedules, SOW creation, RFPs, and business development initiatives.o Defined and enhanced operational processes, implementing strategic changes to improve efficiency and optimize performance.o Led communication with clients and third-party vendors, fostering strong partnerships to ensure successful outcomes.o Managed cross-functional teams of 4-6 Developers, 6-8 Creatives, and 2 QA professionals, ensuring collaboration, creativity, and successful project execution.o Implemented software and hardware setups, managing user administration and system administration tasks to support organizational needs.

Green screen work and VSFX

Worked for a few companies on and off making banners, signs, wraps for vehicles, billboards, posters, Business cards, etc.

Bachelor Of Fine Arts - Bfa, Visual Fx

Aas, Commercial Art And Digital Technologies