Kenady Rix Email & Phone Number

Murfreesboro, Tennessee, United States

• Direct/Lead Front Counter Team Members in providing exceptional, above-and-beyond service to guests, with an emphasis on continual improvements in guest service performance in order to positively impact and increase.
• Coach Team Members on conversational upselling techniques to utilize during guest interactions in Order Taking, with the goal of eliciting increased check averages and restaurant sales.
• Follow Chick-fil-A Murfreesboro’s Shift Leading Excellence principles to ensure both smooth Front Counter operations and open communication with Back of House for food volume projections/forecast.
• Create weekly plans for positioning Team Members according to their strengths for the five (5) Front Counter areas (register/order taking, dining room, running/order delivery, drinks/desserts maker, and bagging/order.
• Analyze how to adjust Team Member positioning on Front Counter areas to ensure operational success during peak service hours (strength in adaptability).
• Attend weekly meetings with Managing Partner to discuss areas of improvement in my role and professional development as a Leader in the business.

Murfreesboro, Tennessee, United States

• Gained hands-on experience with managing key operational tasks such as truck inventory, sales goals tracking, and budget analysis, all contributing to learning how to meet company monthly sales goal.
• Developed and executed a June sales competition, enhancing team performance through intentional upselling coaching, which directly increased store sales for Limited Time Only food items.
• Participated in leadership development and director training, gaining insights into effective team management and strategic goal setting.
• Conducted comprehensive food safety and food quality assessments, including ECOSURE and Deloitte audits, ensuring adherence to Chick-fil-A's high standards.
• Collaborated in marketing initiatives largely through execution of community engagement events during Chick-fil-A’s “Summer of Cows” campaign, in order to drive brand growth and guest loyalty.
• Acquired skills for supporting HR in hiring, payroll, and retention efforts, improving new employee integration and overall team cohesion.

Murfreesboro, Tennessee, United States

• Effectively trained new hires on Chick-fil-A standards of guest satisfaction and service in various areas of Front Counter.
• Trained new hires on executing daily operations, such as order taking, cleanliness policies/standards, and guest check-ins in Dining Room and Carry Out areas.
• Coached Team Members on communicating with guests and handling/resolving conflict and guest dissatisfactions.

Murfreesboro, TN

• Provided attentive and individualized service to guests in all areas of Front Counter (FC).
• Executed various position responsibilities with urgency, accuracy, and with a mindset of putting the guests’ needs first.

Germantown, Tennessee, United States

• Provided high-quality fine dining experience to all guests from the time guests entered restaurant, to the service provided and requests fulfilled during their meal, and lastly, providing farewells at guests’ departure.
• Efficiently delivered orders to assigned tables using the 3-plate carry.
• Assessed restaurant environment to complete cleanliness and stocking tasks in order to create a clean, hospitable space for guests.
• Received cross training as a Hostess and performed duties such as imputing telephone reservations, placing telephone to-go orders, preparing tables with menus, plate/silverware sets, and escorting guests to their.

Memphis, Tennessee, United States

• Fulfilled various processes to create designer chocolates and turtles (i.e., casting, filling, and capping), along with boxing up various chocolate collections.

Memphis, Tennessee, United States

• Ensured order accuracy and efficiently packed hundreds of online orders for shipment.
• Engaged with walk-in customers to increase further sales for the business.
• Assisted with event set up and product sales at PAC Tasting Events.

Carbondale, Illinois, United States

• Provided exceptional customer service by communicating with patrons via phone, email, and in-person interactions.
• Managed student files and ensured accurate organization and maintenance.
• Supported School of Accountancy staff in executing events hosted by SIU’s College of Business.

Carbondale, Illinois, United States

• Corresponded with SIUC alumni and associates via telephone, implementing sales and cold calling techniques.
• Solicited fundraising/monetary donations for SIU’s scholarship funds.
• Engaged in data tracking systems by updating demographic and personal information.

Bartlett, Tennessee, United States

• Showcased attentive customer service to guests in Dine-In and Drive-Thru areas.
• Cultivated Point-of-Sale (POS) System and Cash Handling experience.
• Received cross-training for Food Champion position: Executing food safety standards and Speed-of-Service goals.

Bachelor Of Science - Bs, Hospitality Administration/Management, 3.9 Gpa, Dean’S List X3

Completed 33 credits towards a B.S. in Tourism & Hospitality Management (Hospitality Management Specialization & Entrepreneurship Minor)

Bachelor Of Science - Bs, Hospitality Administration/Management, 4.0 Gpa, Dean’S List X4

Completed 69 credits towards a B.S. in Hospitality, Tourism, & Event Management (double major change previously).

High School Diploma, International Baccalaureate (Ib) Diploma

Activities and Societies: GHS Cheerleading (2 years)