Kenaida B. Email & Phone Number

Erith

London, United Kingdom

This job involves working in an MSP environment, responsible for maintaining over 40 domains for various companies in London. We are responsible for everything from installing the physical servers into racks to maintaining the network throughout its life cycle. Paying regular visits to sites to ensure peripheral devices are functioning and to deal with any technical queries. We provide support for companies who outsource their IT, schools and private clients all using various technologies such as interactive smart boards, smart phones, Windows 10/7 & Apple devices. Daily duties would include.• Being first contact for any IT issues via mobile, email, MS Teams & face to face• Server maintenance (remote or physical)• Providing desk side support & remote desktop support• Installing/configuring new hardware/software• G Suite administration/integration

London Bridge

After excelling in my Technical Support role I was given the opportunity to move onto the Technical Field Support. This role involved providing various levels of IT support to excising & new Clarion offices. This helped to bridge the gap between the IT Department and the Clarion user base. Clarion have recently merged to become the largest company of its type in Europe. Over the course of the migration I was exposed to double the experience, providing support for two different IT infrastructures and a user base of 4000 employees.

Bromley, United Kingdom

I started working on the service desk for this company. The contract was for 3 weeks initially but I turned it into a permanent role. I provided a high level of support for the service desk while keeping in line with the companies SLA's.I was involved in developing & maintaining a SolarWinds dashboard to proactively monitor our live environment. This was used to notify us of potential issues we needed to look into so we can minimise calls to the service desk.

North London

This fantastic opportunity involved working in a team of experienced IT technicians to root cause analyse issues on both SolarWinds and internal IT equipment. During this role I picked up skills in monitoring and reporting of Windows Servers, Cisco, Linux and setting up firewall monitoring. For example, Cisco ASA and Palo-Alot Failover and VPN monitoring of OIDs, to then generating alerts on polled OID data. At AceWinds I also had an insight in to Active Directory (AD) users groups and computers which involved manging user accounts, security groups and general maintenance. Alongside AD I was responsible for reimaging laptops and workstations, working in a small team gave me the opportunity to complete group activities such as racking new servers, server builds and decommissioning servers. While at AceWinds I had the benefit of working with SolarWinds Experts & MVP's who introduced me to the concepts of SolarWinds monitoring, this helped me to gain my SolarWinds Certified Professional Certification.

Brockley

This job involved the development of personal care plans and allocation to care workers. I was the first point of contact for carers, service users and their families, including clients suffering from critical and terminal illness. I was responsible for maintaining a team of care workers ensuring the delivery of person-centred care to residents while actively promoting their independence. I was also responsible for the recruitment, training and supervision of staff and liaising with professional bodies to stay updated within the care industry. This role enabled me to develop my management skills tremendously.

Croydon, United Kingdom

I joined this company while I was studying part time. My position involved negotiating successful outcomes with customers to reduce their debt while keeping their accounts up-to-date on a daily basis. The role involved being an enthusiastic and assertive team player. From working as a credit recover officer I have gained excellent planning and organisation skills for a busy targeted environment. The role also involved inputting and updating sensitive data while doing a credit analysis and risk assessment of customers. I was working for companies such as; Arvato, Barclays, Capital 1, Virgin Media, Npower, EDF, 3 Mobile, PayPal and more. This role helped me to develop my customer service skills considerably.