Pos Integrations Support Specialist
CurrentAs a POS Integration Specialist, I have become a knowledge expert on integrating R365 software with dozens of different POS systems and 3rd party platforms via API or 'local' integrations. Along with my team, I provide excellent customer support to clients and resolve their POS integration-related issues, escalating them to our Development for feature request or Bug fixes as appropriate. I work in tandem with other departments such as the Accounting and Operations department to understand the client's needs and offer solutions to their problems. I make use of ticketing software and work well under high pressure situations while always giving the best support to my customers.