With over a decade of professional experience, my core competencies lie in operations coordination, project management, and customer experience optimization, all of which I currently exercise at Northeastern University. My mission is to streamline processes and enhance productivity, leveraging my expertise in UX/UI design and customer interaction strategies. I am committed to fostering an environment that resonates with our organizational values of innovation and collaboration, introducing diverse and effective perspectives to our esteemed team.At Northeastern University, my role as an Operations Coordinator has allowed me to apply a hands-on approach to mentoring, process refinement, and stakeholder communication. Previously, as a Mentor/Agent at Sitel Group, I honed my skills in resolving customer problems with high efficiency, mentoring peers, and developing effective communication techniques. These experiences have not only strengthened my proficiency with tools like Figma but also my ability to create compelling presentations and foster clear, impactful communication.