Ken Anton Email and Phone Number

Customer-focused, hands-on, technical manager with direct experience of the full software development lifecycle including business requirements analysis, product design, software development and customer support.Successful track record of establishing and leading technical and business-focused multi-national teams within a wide range of industry sectors.Open, friendly and approachable management style. Results-driven team player, able to maintain clarity of thought in the face of multiple critical issues.Technical & Customer Support Management - definition of strategy and management of organisational change- management of 1st, 2nd and 3rd-line support and critical 24x7 support- ownership of escalated or critical issues, communicating to senior stakeholders- liaison between customers and technical teams on product design & support issues- management & communication of new product plans and release roll-out & implementationCustomer Service Contracts & Service Level Agreements- definition, pricing and negotiation of service contracts (value circa £1m)- management of service delivery within SLA- monitor and report performance against SLA & Key Metrics, reporting to board levelService Solution Development & Delivery- close liaison with design, development & test teams to ensure low cost of ownership- business process re-engineering within ITIL framework- management of live roll-out / deployment of software systemsSoftware Design and Development - management of software lifecycle, including design, coding, testing and configuration control - design and engineering of real-time embedded software and system solutionsTeam leadership and management- line management (up to 40 staff)- job specification, recruitment, re-organisation of on-shore and off-shore technical teams- performance appraisal & career development