Drive growth of the portfolio and ensure alignment of the team’s business model to the larger business goals within the data center ecosystem resulting in increased demand, coverage, and adoption for the portfolio.

Worked backwards from the customer to write product vision and goal. Prioritized initiatives with the goal to maximize the value and transparency provided to the business. Activities resulted in product backlog, roadmaps for 70+ artifacts and delivery of strategic recommendations and product improvements to Senior Leaders and Stakeholders. Forged delivery of an innovative customer experience program in the spirit of continuous improvement resulting in bar-raising customer satisfaction rating for 300+ customers globally.Developed business case, strategy, requirements, personas, and user stories then partnered with the development team to build in-tool performance support products, which increased product availability. Partnered with Senior Business Leaders within the larger business operations organization with the goal to drive adoption for new products, which resulted in quick adoption and improved customer satisfaction.Authored the organization’s story for the weekly, monthly, and quarterly business review documents.Led the buy versus build analysis with the goal to balance short term business needs against long-term business benefit. Recommendation provided a plan that resulted in increased cycle time and expanded coverage for new regions.

Built the AWS Controls Academy (program) with the goal to improve the metric of time to resolve for Data Center Controls Engineers that troubleshoot end-user escalations. Products and programs increased learner competence and improved Engineer time to resolve.Oversaw end to end delivery for projects of varying scope and complexity via delivery of guidelines for requirements definition, project governance, project schedules, defining success criteria, and risk management.Developed knowledge-of-the-customer upskilling environments as a solution to expedite alignment time between stakeholders and the team based on opportunity to improve service to partner and stakeholder.Created mechanisms to standardize work for requirements definition, planning, execution, monitoring, and the evaluation of training development services. The mechanism resulted in improved customer satisfaction ratings from global process owners on technical teams, subject matter experts, and instructional designers.

Implemented programmatic structure for Data Center Learning New Hire Onboarding program which resulted in an aligned approach with global partners from IT, recruitment, and legal.Mentored Data Center Subject Matter Experts in Adult Learning, Instructional Design, and Learning Performance resulting in a pipeline of learning professionals that administer Data Center Learning program.Forged launch of learning management system feature that enables tracking of observational learning (level three) for AWS learners globally resulting in improved compliance in the areas of safety and operational performance. Developed a learner boot camp program with the goal to mitigate the shortage of trainer availability. Using data to define the training happy path, the program reduced overall training time resulting in operator readiness for shift in 60% less time.Implemented success criteria for trainers and performed observational audits and coaching to upskill subject matter expert facilitators ensure quality of training delivery and classroom management. Developed a document control process for training content. Authored, edited, and narrated scripts for e-Learning modules resulting in improved ratings from learners regarding the quality of the training content.

Technical Project Manager for the end to end development and release of a mobile app focused on medical education. Released in the Google Play and Apple app stores.Developer of a catalog of medical education workshop materials, e-Learning, and job aids (analysis, design, development, implementation, evaluation).Lead of visual design/storyboarding for video development, animations, and quizzes.Applied adult learning principles and instructional design methods (i.e.ADDIE) to manage training artifactsDeveloped and published knowledge assessments for eLearning as well as blended learning using multiple delivery modalities.

•Responsible for the Instructional Design for all software trainings using ADDIE model•Analyze need for training and training needs through surveys, conduct face to face interviews with trainees and key stakeholders, review historical training records•Design and customize training curriculum•Write training goals and objectives•Design level one evaluation to capture participants knowledge, skills and abilities•Coordinate logistics including managing enrollment, materials, and room scheduling•Create marketing plan to advertise employee learning opportunities•Facilitate individual as well as departmental training•Administer training evaluation•Report metrics to Human Resources Director and key stakeholders•Perform quality checks to ensure training deliverables are of the highest quality

• Facilitated technical trainings for end-users, internal staff and business partners• Designed and facilitated New Employee Orientation • Developed corporate university training model and annual training schedule• Served as training expert for the development of Harmony University• Developed course descriptions and a course catalog• Created level one course evaluation questionnaires• Assisted Human Resource department with recruiting and other responsibilities as needed

As a contactor, in collaboration with DHHS Program Managers, I coached Senior Executive candidates on creating executive development plans, identified developmental rotational assignments and managed the Program budget. I also planned and evaluated quarterly training sessions, planned orientaton and the graduation ceremony.