Ken Bahls Email & Phone Number

Mason City, Ia

Lead a high performing team stabilizing and transforming the IT services and infrastructure for the County. - Growing our team beyond chaotic/reactive IT maturity to a proactive and business focused culture using analytics and innovation to adapt to constant change- Stabilized and upgraded infrastructure and processes for a more secure and supportable environment- Restored morale, pride and connection in our team- Built trust in our internal customers from consistent service quality and delivery- HIPAA Security Officer and lead process implementation

Clear Lake, Ia

Managed a high performing customer support team serving 140 customers and multiple software solutions as well as license management. Solutions Architect for TeamQuest deployments and managed service projects and resources for the Americas.- Reduced customer case backlog over 60% with focused effort delivering significant queue time reduction- As Solutions Architect, interacted with customers to craft and present custom deployment plans for consistent successful project delivery- Salvaged behind schedule project through intensive collaboration of multiple teams and stakeholders to bring project to successful conclusion on schedule and under budget- Created new services processes to stabilize and provide consistent service delivery increasing service sales- Drove service sales by creating and managing contracts including Statements of Work (SOWs) - Project Management of multiple customer projects coordinating engineering, support and sales resources

Clear Lake, Ia

Worked with customers on a wide range of issues to provide support of all TeamQuest software products.- Collaborated with customers, sales and engineering to troubleshoot and resolve installation and usage problems and questions using a wide variety of operating systems including Windows, Linux, Solaris and AIX - Resolved issues with Oracle and PostgreSQL databases using TeamQuest products- Created Groovy scripts to integrate TeamQuest Surveyor with other Performance and Capacity Management products such as BMC Performance Assurance

Clear Lake, Ia

Administrated, updated and maintained security, backups, software updates and provided software/hardware support for thirteen OS400 system.- Created and updated processes and procedures for the Kingland Control Center staff and for management of all IBM OS400 systems and interactions- Created OS400 system hardening standards and backup procedures to prepare for a SSAE 16 security and internal control audit and addressed discovered deficiencies and gaps in all OS400 systems- Managed a project replacing all existing Cognos reports with integrated application reports for one client while acting as Quality Lead and directing outsourced development resources in EMEA

Directed a team of 11 people to create an integrated department from scratch. Hired new members and mentored existing ones to transform the department into a highly responsive and high performing team. - Implemented an OC3 network connection between facilities to increase bandwidth 5 times, double internet capacity and reduce monthly costs by half- Repaired relationships with key partners to secure better response time and establish clear points of contact and responsibilities- Directed implementation of Kronos Work Force Central time keeping system, HR and payroll- Led conversion to WebDocs Document Management System reducing queue time for shop floor, increasing efficiency while increasing system stability

Led a successful Y2K project with a team of 7 developers in the design, creation, testing and implementation of the entire Graham business system including all processes from quotation to invoicing.- Led a team of four people to design, integrate and implement an XML based direct order transfer system where orders from distribution were directly uploaded into the iSeries order processing software. This was a 2.5 year project involving 200 users from all parts of the company and the implementation took 3 months.- Led a team of five developers in a 9 month project to rewrite and upgrade the Curries frame order entry system. New features and design increased the lines directly generating manufacturing information from 23% to 75% significantly reducing errors and increasing efficiency.

Stabilized the infrastructure and IT team to increase efficiency and service delivery.- Managed the successful implementation of a fiber network with seven remote wiring closets, switches and category five wiring replacing a previous configuration failing on a regular basis- Created a centralized data center with air conditioning, power protection, restricted access and security extending equipment life, eliminating issues with blackouts and power fluctuations and increasing uptime and protecting critical business systems- Tuned the AS/400 business system to reduce average response time from 5 seconds to sub second response time

Bachelor Of Arts, Computer Science

Bachelor Of Music, Bachelor, Music Education; Cello