Throughout my career, I built a robust skillset in addressing operational challenges and navigating the intricate landscape of business operations. For the past 8 years, my time has been spent collaborating with project teams on various implementations and system/process redesigns. My primary focus is working with Scrum Masters, Product Owners, subject matter experts, and development teams to discover, refine, and prioritize user stories. I bridge the gap and help connect the dots between business needs and technical solutions. By understanding the why and how of everything works, I’m able to drive process improvement, cost savings, and higher team productivity and efficiency, ultimately delivering business value. My experience spans the continuous improvement spectrum, including conducting a gap analysis to measure performance against forecasted goals, pinpointing deficiencies, and proposing scalable solutions while developing user stories, use cases, and functional specifications to enable implementation. I possess the unique ability to grasp complex operations, processes, and workflows immediately. This insight allows me to make recommendations that remove inefficiencies and roadblocks very quickly through improved systems, tools, and updated processes. My track record includes enhancing overall business performance with significant experience in accounting, finance, and billing. Focusing on performance for myself and my teams and a continuous improvement mindset have led me to numerous promotions in my career. I’ve become the sought-after resource in my organization to address complex operational and process issues.TEAM LEADERSHIP & DEVELOPMENTBUSINESS OPERATIONS ANALYSISCONTINUOUS PROCESS IMPROVEMENTStrategic Planning & ImplementationProject Lifecycle ManagementCross-Functional CollaborationProcess Mapping & AuditingCost Savings & Budget ControlStakeholder & Client RelationsChange ManagementQuality ControlScrum / AgileDocumentation & ReportingWorkflow Review & ImprovementPower BI Visualizations