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EXECUTIVE MANAGEMENT Accomplished Executive with domestic and international experience in field service operations, P&L oversight, building and growing service involving both start-up and growth organizations within the Life Science, Medical, Semiconductor and Electronics industries. I am a results-oriented, decisive leader with proven success in turning around under performing support organizations for increased customer satisfaction. I possess a solid track record of increasing service revenues and profit margins year over year while spearheading product reliability improvements that reduce costs. Excel in dynamic, demanding environments while remaining pragmatic and focused.CORE COMPETENCIES● Strong Customer Relationships ● P&L ● Contract Negotiation● Organizational Restructuring ● Field/Technical Support ●Training/Documentation● Budget/Forecasting ● Team Building & Leadership ● Inventory Control● Cross-functional/Project Management ● KPI Development ● Strategic Planning
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Head Of Technical ServicesHeidelberg Engineering Us Jan 2018 - PresentFranklin, Ma, UsHeidelberg Engineering is a high-tech imaging solutions company which designs, manufactures, and distributes diagnostic instruments for eye care professionals. The company’s products are used around the world by ophthalmologists and optometrists to scan patients’ eyes for signs of disease and to assist in the management of patients found to have disease.Recruited by the General Manager as part of the Executive Leadership team to lead the US Service and Support operations to the next level "Best in Class" status in support of significant growth within the ophthalmic Imaging marketplace in 2018 and beyond. -
Sr. Director, Global SupportHamilton Storage 2005 - Jan 2018Franklin, Ma, UsThe company develops and manufactures turnkey fully automated sample and compound storage, management, and processing equipment for the pharmaceutical industry and major biotechnology firms. TekCel was successfully acquired in February 2007 by Hamilton Company a privately held firm specializing in automation and instrumentation solutions for life sciences companies. -
Director, Ww Field Service OperationsTekcel, Llc (Acquired By Hamilton Company In 2005) Jun 2005 - 2007UsTekCel was acquired by Hamilton Company in Feb 2007. -
Director , Ww Service OperationsCynosure, Inc 2004 - 2005Recruited by COO to direct the turnaround of the service division by instituting lean processes and procedures for increased efficiency, revenue growth and improved customer satisfaction for leading medical device supplier of light-based aesthetic and medical treatments systems with company sales of $20M
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Director Of Service OperationsLasertone Corporation 2002 - 2004Recruited by EVP to build and develop top-performing service team for the largest wholesale distributor of imaging products in the United States with company sales of $25M.
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Director, National Field ServiceThermo Keytek 2001 - 2002Recruited by Division President to restructure support organization as part of product synergy consolidation with Thermo Scientific business units (Thermo Noran). Company manufactures and supplies digital testing equipment for Electro Static Discharge (ESD).
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Manager, Technical Support OperationsData Translation, Inc 1998 - 2001Managed the technical support group and played a key role with restructuring efforts to improve overall quality and responsiveness with customer support, for a leading provider of data acquisition solutions for the test and measurement marketplace with company sales of $12M.
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Sr. Product Support SpecialistSterling Diagnostic Imaging / Agfa Corporation (Acquired Medical Imaging Division Of Polaroid) 1993 - 1998Doha, Qa -
Sr. Engineer/Technical Support ConsultantPolaroid Medical Imaging (Acquired By Agfa Medical In 1993 1985 - 1998I was part of a select group to start up the Polaroid Medical Imaging division that designed, manufactured, sold and serviced the world’s first dry laser imaging system for ultrasound and nuclear medicine applications. Agfa Medical successfully acquired Polaroid Medical Imaging in 1993 where I became a service consultant through 1998)I was Responsible for field service and technical support for revolutionary product line. I assisted the VP of Service in developing a new service strategy for high quality responsive support as part of newly acquired acquisition.
Ken Barron Skills
Ken Barron Education Details
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Jack Welch Management Institute At Strayer UniversityLeadership/Management -
University Of PhoenixMba Course Work
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Wentworth Institute Of TechnologyElectronic Engineering Technology
Frequently Asked Questions about Ken Barron
What company does Ken Barron work for?
Ken Barron works for Heidelberg Engineering Us
What is Ken Barron's role at the current company?
Ken Barron's current role is Head of Technical Services.
What is Ken Barron's email address?
Ken Barron's email address is ba****@****hoo.com
What is Ken Barron's direct phone number?
Ken Barron's direct phone number is +120592*****
What schools did Ken Barron attend?
Ken Barron attended Jack Welch Management Institute At Strayer University, University Of Phoenix, Wentworth Institute Of Technology.
What skills is Ken Barron known for?
Ken Barron has skills like Team Building, Strategic Planning, Customer Relations, Cross Functional Team Leadership, Field Support, Automation, Team Leadership, Operations Management, Contract Negotiation, Start Ups, Budgeting, Continuous Improvement.
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