Ken Braithwaite Email & Phone Number

Ontario, Ca, Us

Ontario, California, United States

Managed the account performance to cultivate relationships between Ingram Micro and clients. Functioned as the direct liaison between the operations teams and the client. Collaborated with various teams to improve operational performance based on feedback from clients. Assisted in the development of operational methods and standards. Strong partnerships and relationships with various teams, including project management, IT, operations, and engineering, allowed me to be effective in advocating for my clients. Facilitated regular business reviews with clients. Monitored and improved KPI metrics leading to high customer satisfaction and retainment. • Improved client program from a loss to 15% margin by collaborating with client to develop new objectives and operational standards. • Working with warehouse operations, optimized processes to reduce cost and still achieve KPI and SLA excellence. • Delivered on compliance and on-time shipping requirements for B2B and B2C client customers. • Managed complex projects of customer business improvements and enhancements by partnering with cross-functional teams at all levels. • Facilitated regular business reviews with clients and internal executives.

Riverside, Ca

Managed the order control team of customer service representatives and account managers for the daily planning and implementation of effective processes for the Avanquest software and 3PL customer supply chains. Directed order control activities, shipping, receiving, tracking, billing, reporting, continuous improvement, and project management. Lead teams to onboard new 3PL customers and developed customer specific processes ensuring high performance to meet customer SLA’s. Served as primary contact for all new clients through onboarding stage and was primary escalation point once deployed and active. Collaborated with sales, purchasing, production, and IT departments to meet customer purchase order requirements on time. • Directed start-up of new company warehouse, moving all operational processes of B2C, B2B, and reverse logistics from 3 external partners. • Reduced retail compliance fines by 75% in the first year by implementing new shipping quality controls and inspection processes, eliminating compliance fines from several retail partners entirely. • Supervised and mentored a team of account managers to ensure client satisfaction and performance excellence. • Established and monitored specific supply chain-based key performance indicators and customer specific reporting.• Optimized transportation modes and routing, order placement, and turn-around timelines to provide balanced shipping workload. Conducted financial analysis across carriers and modes to establish best methods for specific retailers.

Ontario, California, United States

Managed all domestic B2B distribution processes for a multi-million-dollar customer. Oversaw order management, carrier routing, shipping operations, reverse logistics and refurbishment services for grey-market B2C program. Produced executive and client KPI and SLA reporting as well as conducted regular meetings with the client and operations. • Developed and implemented customer account standards and processes for client order management ensuring on-time shipping performance greater than 98.5% • Developed and implemented client documentation request tracking and fulfillment standards. • Authored work instructions and training documentation for account managers and order control team members

Corona, California, United States

In store logistics team leader. Inventory control, replenishment management, receiving, audit and accuracy management. Process improvement and SOP implementation.