Ken Buettner Email & Phone Number

New York, Us

Kennesaw, Georgia, Us

Transformational CIO responsible for all areas of technology -- IT operations, infrastructure/network, data and application architecture, cyber security, ERP and all other applications. Manages and directs 28 full-time technical personnel and over 35 offshore resources in support business initiatives. 𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:• Designed and planned application architecture transformation to realign ERP and core systems with industry specific functionality and enable e-commerce B2B and B2C capabilities with $4 million in savings.• Overseeing revamp of IT Cyber-security policies, PCI and Sarbanes-Oxley compliance processes which include policy documentation, systems remediation, and business process changes.• Renegotiated third party contracts and services in application hosting, device and printing services and developed a plan to move several components in-house for greater efficiency and cost savings.• Developed a strategic plan to move enterprise applications to a Software as a Service (SaaS) model for a savings of more than $3.8 million. Move some applications to SaaS environment.• Orchestrated an organizational redesign within IT which involved the integration of structure, processes, and people to support the company business strategy. This includes upgrading talent, identifying competencies lacking and implementing a development/remediation plan in place.• Oversaw a change in prioritization of projects and improved communication with all business departments to facilitate a more effective use of resources and shorten business projects length.• Responsible for a $22 million operation budget and manage and control IT spend frugally and implemented a bottom-up budget process.

Nashville, Tennessee, Us

Responsible for all areas of Information Technology (IT) – Support, Applications, Infrastructure and Security. Manage and direct 25 full-time technical personnel and several vendors-partners to support IT initiatives while managing key relationships in all departments. Lead critical technology and growth-related business projects in support of company strategic initiatives.𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:• Architected organizational design within IT, including role changes, personnel development and building out new teams, within budget, that provided for separation of duties and support for growth initiatives.• Directed the development and implementation of store technology standards and support processes which reduced support issues by 10% and projected to yield 35% reduction within a year.• Managed the development and implementation of a mobile application that provides functionality for loyalty program, mobile ordering and mobile self-checkout. Drove loyalty transactions to 15%.• Improved communication with departments in the business, instituting periodic communication, education and increased IT engagement in business projects.• Implemented process improvements to include extended hours of support and standing up of Help Desk team. Process framework based on ITIL standard and included change management, escalation and Support Level Agreement (SLA). Customer satisfaction increased by 22% and number of tickets decreased by 12%.• Lead technical implementation to support development of new brand and line of business that is projected to increase company EBITDA 10-15% annually.

Brentwood, Tn, Us

Responsible for all areas of Information Technology (IT) – Operations, Applications and Administration. Planned for staffing needs, managed and directed 65 full-time personnel and over 30 contractors/vendors. Accountable for IT strategy, investments, service delivery. Member of the executive team responsible for developing business strategy and implementing company goals. Served as technology advisor to CEO.𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:• Developed stronger PMO partnership within the organization. Matured PMO practices and streamlined technology and reduce project bureaucracy. Implemented standards and best practices in Agile development methodology.• Implemented technology upgrade of several critical systems including Oracle RMS (ERP) and HighJump WMS. which included retooling data integration framework, to build a flexible foundation for company growth. Resulted in reduced support requirements by 20% and lowered cycle times for new features.• Implemented IT reorganization to improve support and maintenance processes and project initiatives. Five-year organizational design included an upgrade of personnel and pruning of mediocre performers.• Directed a review of IT operational costs and implemented VM and Cloud computing strategies which reduced IT expenses by over 5% per year for three consecutive years.• Initiated several productivity enhancement projects to implement a new company portal and document repository in concert with implementing an Agile/SCRUM software development methodology.• Managed over $20 million in operational budget and $10 million in annual capital budget.

Consulted on project to re-platform the US Mint’s entire E-Commerce delivery system from platform to fulfillment. Implementation also included POS (Point-of-Sale) selection and replacement. Acted as retail subject matter expert to advise on multi-channel retail best practices. Responsible for ensuring implementation adhered with retail and Omni-Channel best practices during the requirements and design phases.

Brentwood, Tn, Us

Directed over 50 IT professionals on four teams – Store Systems, Business Intelligence, Integration/Architecture, and E-Commerce/Multichannel development and support functional areas. Accountable for application architecture, development, delivery and support of store systems, i.e. point-of-sale (POS), back office and other peripheral applications used in twelve hundred retail stores.𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:• Directed Store Operations software/hardware improvements such as store portal, task management, inventory management. Reduced inventory shrink and reduced labor costs by over $1 million per year. Enabled best-in-class connectivity for Buy-Online, Pickup in Store (BOPIS) and fulfillment.• Implemented multichannel/retail technologies to support strategic business initiatives that resulted in 300% increase in E-Com sales and improved in-store productively• Drove key strategic Master Data Management (MDM) initiative to implement product attribute management processes which provided for enhanced item capacity and streamlined new item workflow.• Led strategic implementation of logistical and order management infrastructure which facilitated drop-ship and DC ordering and enabled customers to transact across any selling or fulfillment channel. • Drove implementation of Enterprise Architecture and led implementation of a SOA based, Enterprise Service Bus (ESB) to re-architect ETL processes and eliminate 80% of batch and point-to-point data delivery, diving down IT costs and reducing failures by more than 500 percent. • Managed operating budgets exceeding $10 million; capital budgets total more than $18 million.

Atlanta, Georgia, Us

Directed several functional teams of over 25 full-time and 20 outsourced IT resources. Accountable for application development, delivery and support of point-of-sale (POS) applications and associated technology used by more than 6000 retail stores. Directed Business Intelligence operational reporting and KPIs.𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:• Directed Implementation of software release process. Reduced defects delivered to business by 77%.• Led offshore development implementation. Directed management of the team, defined processes and roles, and provided governance over geographically displaced team which more than doubled delivery. • Led project team to implement PMO office and associated SDLC policies, processes and best practices. Provided oversight of program-level release planning and oversaw monthly release process.• Key participant in 3-5 year strategic plan focusing on new technologies and infrastructure improvements.• Led group to implement supply chain management efficiencies. Gained more efficient flow of inventory and reduced returns of stale inventory by 50%, increased inventory turn by 300 basis points.• Directed development of “Next Generation” data warehouse. Strategies resulted in better decision making, improved inventory management, and more than $500 million in sales over three years.• Managed operating budget exceeding $3 million, with several capital budgets of more than $1 million.

Atlanta, Ga, Us

San Francisco, Ca, Us

Mba, Information Systems

Bachelor'S Of Science, Computer Science

Bachelor'S Of Aeronautics, Aeronautics