Windsor Group’s engagements are comprised of three phases: Assessment, Selection, Contract.The 6-10 week Assessment covers all or selective IT services (Data Center, Network, End User Support, Service Desk, Cloud Services, Security and/or Applications), and involves a review of staffing, technology used, financials and strategy to develop a profile of the client's IT services. We take that profile, anonymously, to one or more of our partner service provider firms to develop potential solutions and rough-order-of-magnitude (ROM) pricing aimed at reducing the client’s costs, improving their levels of services, and/or achieving the client's transformation objectives.If our client is interested in one or more of the potential solutions, we introduce the vendor(s) to the client and begin a 8-12 week series of collaborative strategy and solution workshops that lead up to a more formal solution proposal(s) for the client to make a more informed choice.After the client has decided on the vendor and solution, the final phase is due diligence and contract negotiations. The timeframe is dependent on the client’s legal and contractual negotiation rigor, but generally takes 8-16 weeks.Ken specializes in performing Assessments, formulating client strategy, developing solutions with our partner providers, and creating formal business cases for the proposed solution(s). Ken has extensive executive experience on all sides of the sourcing table: client, provider, and advisor.

Volunteer judge in Temple University's Fox School of Business' "Be Your Own Boss Bowl"(BYOBB), a premier University Entrepreneurship Business Plan competition. Each judge reviews and grades up to three team submissions. Judging involves scoring and critiquing all sections of each Business Plan. Have also served as a mentor, advising students on development of their Business Plan.

AIG Global Services (formerly AIG Technologies):Executive positions in AIG's Global IT infrastructure subsidiary that provided IT infrastructure services to AIG business Units and external clients (outsourcing). Services included help desk and desktop for 20,000 users, global network and messaging for 110,000 users, plus 5,000 open systems servers (Wintel, Linux, UNIX, VMWare and AS/400), and 8,000 mainframe MIPS in nine data centers and hundreds of remote offices in the USA, Europe and Asia. Managed 600+ staff throughout the USA, UK, Hong Kong, India, and Malaysia:

Responsible for InSource’s Enterprise Computing Practice (Centralized and Distributed Data Centers, Mainframes, Midrange, Storage, Messaging and Web Services). Responsible for development of practice intellectual property, organizational and process models, and financial and service level metrics and benchmarks. Served in consulting roles to InSource’s clients in both insourcing and implementing best practice processes for improving service quality and cost effectiveness of the client’s infrastructure.

Recruited and hired to fix troubled outsourcing business unit. Full P&L responsibility for North America outsourcing unit with $70M-$100M revenues. Successfully led turnaround that included restructuring, returning to core competencies, vendor contract re-negotiation, and downsizing staff from 400+ to 225. Managed all business functions, including sales and marketing, finance, HR, account services, desktop, help desk, remote server management, network, mainframe and midrange services, database, ERP support, integration support, and facilities.

Developed and implemented new global data center business strategy for IT Outsourcing Group. Assessed existing outsourced data center operations, identifying core competencies, and pursuing strategies for filling in missing functions by partnering with or acquiring companies with needed specialties. Participated in proposal process for major outsourcing prospects, relative to assessing data center environments and developing their strategies.

Multiple Vice President positions in Service Delivery: Originally hired to “fix or close” California data center. Successfully led business through complete turnaround, then promoted to Dallas to manage all ACS West (Dallas, Santa Clara, and Sacramento) data centers.

Various Vice President and Director PositionsProgressively responsible Director, then VP positions in Visa’s San Mateo global data center. Authored and negotiated all Visa credit/debit-card Global Service Level Agreements. Led center to record service levels, including 14 consecutive months of 100% availability for credit card authorizations.

Management, Computing ServicesPalo Alto, CAPromoted through series of technical management positions in IBM’s internal data centers. Led team to winning of Group Director’s “Availability Cup” for seven consecutive quarters. Successfully consolidated three data centers to new location, closed existing centers, and placed all staff into new jobs.Field, Development and Corporate Staff, San Francisco, CA/Rochester, MN/Paris, France/Atlanta, GAVarious sales and field technical positions, staff product and market planning positions in Europe and USA.