Ken Casteel Email & Phone Number

Charlotte, North Carolina, United States

Serve as subject matter expert for all mortgage servicing, consumer protection, AML/BSA, and privacy compliance requirements for the mortgage servicing rights (MSR) strategy.Coordinate and lead mortgage servicing regulatory examinations.Assist in subservicer oversight in conjunction with the servicing oversight team for the MSR strategy.Advise on day-to-day regulatory compliance matters impacting mortgage servicing, consumer protection, AML/BSA, and privacy.Manage and update mortgage servicing, consumer protection, AML/BSA, and privacy policies and procedures.Conduct research on statutes, regulations, and rules governing mortgage servicing, consumer protection, AML/BSA, and privacy.Review vendor contracts.Lead in all matters related to mortgage servicing licensing.Lead in all matters related to mortgage servicing, consumer protection, AML/BSA, and privacy compliance training.

Charlotte, North Carolina, United States

Served as regulatory counsel for default-related business units, such asForeclosure, Bankruptcy, Collections, Third Party Oversight, and PropertyPreservation.Provided guidance on regulatory requirements and any changes to suchrequirements, with detailed impact assessments and gap analyses.Reviewed internal policies and procedures and vendor contracts to ensurecompliance with regulatory compliance requirements.Assisted in remediation following internal and external audits and examinations.Provided guidance on potential litigation issues.

Charlotte, North Carolina, United States

Monitored and reviewed mortgage servicing regulatory developments, determine the impact of those developments, and advise business leadership of developments and impact. Served as subject matter expert for all mortgage servicing regulatory compliance requirements on mortgage servicing-related projects, initiatives, and trainings. Performed research on regulatory issues and communicated the results of that research to business leadership. Reviewed regulatory complaints and potential or pending litigation issues. Assisted in the maintenance of regulatory and agency/investor-related compliance matrices utilized by RoundPoint. Ensured existing and proposed business practices, policies, procedures, documents and disclosures comply with federal and state law, as well as regulations promulgated by other regulatory bodies.Assisted in remediation following internal and external audits and examinations.Managed compliance and risk impacts, assessments, and requirements related tobusiness projects, initiatives, and trainings.

Charlotte, North Carolina Area

Leader of a group of compliance business partners, providing them with guidanceand oversight.Effectively managed all federal government-backed security (GSE) andgovernment agency directives and regulatory updates, including communicationof the same to executive leadership.Assisted with developing and revising servicing-related policies and procedures. Managed the company’s compliance management system, including reviewingfindings from the monitoring program with senior management and providing recommendations for updating processes, controls and documentation to meet legal requirements and internal policies.Served as regulatory compliance subject matter expert on large-scale mortgage servicing projects and initiatives.

Charlotte, North Carolina

Provided guidance on regulatory changes, identified process, control or documentation gaps in existing action or remediation plans, and assisted in escalation of action/remediation plans as needed. Identified and communicated key servicing compliance requirements including but not limited to any federal, agency, and state laws, rules and/or regulations Drove corporate governance through functional and cross divisional compliance working groups to advance the culture of compliance throughout the Business Units. Partnered with in house counsel to identify compliance opportunities seen in internal caseload or external case law.Supervised the efforts of more junior staff members on projects and other assignments.Researched and analyzed compliance trends and industry benchmarking to prepare for and monitor upstream risks and issuePartnered and collaborated with Business Units’ management, Internal Audit, Quality Control, Consumer Ombudsman and other functional areas within Compliance to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream regulatory risks and issues. Assisted in the development and review of training for the Compliance department and other personnel to ensure they possess a sound understanding of relevant mortgage laws and requirements and their practical impact on business processes.Evaluated the compliance impact of new business initiatives or systems implementations, updates, and enhancements. Recommended solutions and assessing the adequacy of proposed action plans to the Compliance Integration Department.

Charlotte, North Carolina

Served as designated compliance advisor for several business units, such as LossMitigation, Contact Center, Credit Reporting, and Cash Management.Monitored and advised business units on legislative, regulatory, and industrychanges, as well as mortgage servicing issues and regulatory and investorIdentified and worked with business units to address audit remediation,compliance issues, and existing and emerging risks.

Charlotte, North Carolina Area

Served as designated compliance advisor for several business units, such as LossMitigation, Contact Center, Credit Reporting, and Cash Management.Monitored and advised business units on legislative, regulatory, and industrychanges, as well as mortgage servicing issues and regulatory and investorcompliance.Identified and worked with business units to address audit remediation,compliance issues, and existing and emerging risks.

Charlotte, North Carolina

Supervised team of business writers in managing high-risk complaints andinquiries.Recognized company risk exposure and worked with business units to addressrisk associated with process gaps or errors.Managed data collected by the Correspondence Department to report activity to other business units and investors.

Charlotte, Nc

Investigated, analyzed, and resolved high-risk consumer complaints and inquiries from various regulatory agencies and RoundPoint's executive leadership. Ensured compliance among the business units with applicable state and federal laws, investor guidelines, and RoundPoint's internal policies and procedures. Communicated resolutions of high-risk consumer complaints and inquiries to the applicable party.

Charlotte, Nc

Investigated, analyzed, and resolved Qualified Written Requests (QWR), Loan Modification Appeals, and various other consumer notices of error or requests for information. Ensured compliance by the business units with company policies and procedures and applicable state and federal law. Communicated resolutions of consumer notices of error or requests for information.

Charlotte, North Carolina Area

Investigated and litigated personal injury, property damage, and insurance subrogation claims, including matters dealing with construction negligence, products liability, automobile accidents, and premises liability. Researched legal and non-legal issues. Drafted arbitration filings, motions, complaints, and other litigation documents. Evaluated strengths, weaknesses, and recovery potential of the firm's cases. Trained new employees on usage of NetDocs, CounselLink, and other firm tasks.

Charlotte, North Carolina Area

Conducted legal research and prepared legal memos regarding legal and non-legal issues. Drafted arbitration filings, complaints, and other litigation documents.

Advocated on behalf of children’s rights in adjudication, disposition and termination of parental rights hearings. Drafted judicial orders for filing and service of process. Researched legal and non-legal issues in preparation for adjudication, disposition, and termination of parental rights hearings.

Charlotte, Nc

Conducted legal research and prepared legal memos regarding legal and non-legal issues. Drafted arbitration filings, complaints, and other litigation documents.

Greenville, North Carolina Area

Requested, analyzed, and summarized medical records and accident reports. Performed initial client intakes. Drafted demand packages, pleadings, and discovery.

Juris Doctor, Law

Activities and Societies: Order of the Crown - Member; Military Advocacy Legal Society - MemberGraduated magna cum laude; Received Cali.

Bachelor Of Science, Criminal Justice And Corrections

Activities and Societies: Epsilon Iota Chapter of Theta Chi Fraternity - President, Vice President, MarshallGraduated with honors