Ken Chaisson Email & Phone Number

Boston, MA, US

• Broke down silos of information and people into collaborative teams to support record-breaking revenue growth in multiple areas of the organization.
• In a COVID-19 era, executed multiple system selections utilizing Requests for Proposal (RFP) for program ticketing, POS, collection management, land conservation, camp management, labor scheduling and Constituent.
• Led the implementation of Salesforce CRM with a Salesforce partner.
• Consolidated multiple disparate systems into existing platforms allowing for the introduction of business intelligence platforms.
• Transitioned customer service to a introductory ITIL platform, reducing open issues by 90%.
• Introduced new field level technologies with proper change management while membership grew at 45+% annually.

Waltham, Massachusetts, US

• Responsible for retail technology for 300+ company operated sites plus 1,200+ third party stations in the Northeast US
• Built an IT team to support the retail organization successfully assimilating acquired employees and new hires into a cohesive, collaborative group
• Successfully implemented multiple acquisitions of retail sites and divestitures thereby tripling the number of company operated stores.
• Led the development of multiple mobile applications, multiple customer loyalty programs and achieved Sarbanes-Oxley (SOX) compliancy

• Performed comprehensive assessment of all elements of technology strategy for a global supply chain wholesaler with multiple companies. Recommended improvements in all areas and then was responsible for implementing.
• Changed the culture from islands to collaborative teamwork.
• Managed cloud-based global applications such as NetSuite, ebiz, Valogix and Box.
• Reviewed and improved many key business processes focused on improving operations.
• Performed multiple global Requests for Proposals (RFPs)

Canton, MA, US

• Trusted member of executive operations and Dunkin Donuts Leadership teams.
• Responsible for up to 30+ employees providing retail solutions, deploying changes and supporting over 7,000 Dunkin’ Donuts and 2,000 Baskin-Robbins US stores generating over $6.5B in sales. Solutions include POS.
• Achieved 100% standardization on common POS platforms for a franchisee organization. Migrated the Baskin-Robbins brand from a myriad of POS solutions to one platform for approx. 1,000 stores in 90 days of deployment.
• Built bridges and teamwork between vendors, our co-workers, franchisees and our IT team to achieve unprecedented goals such as:
• Reduced technical call volume by 50% in two years.
• Reduced support escalations by 75% while adding responsibility for another brand and 3,000 stores.

Boston, MA, US

• Trusted member of senior management team. Rebuilt positive relationships between IT and rest of the company.
• Built team relationships between cross functional departments.
• Completed assessment and prioritization of all outstanding requests including applications, infrastructure, personnel, relationships, etc.
• Developed the information technology strategy for the company. Developed and managed the staffing and budget for the entire department.
• Infrastructure changes included electrical power upgrades and protection, server based web monitoring, SPAM filtering, Windows updates and Symantec anti-virus deployments. Application changes included test.
• Led the cross-functional effort to select and implement new restaurant management systems (RMS). First US site for Pay@Table technology. Decreased ticket times by 20%, increased average check sales by 10%. Payment Card.

• Developed the information technology strategy for the company. Developed and managed the staffing and budget for the entire department.
• Assessed all retail, delivery and cleaning lab operational business processes. Created and sold the systems vision to support business goals. Investigated ground breaking technologies and their applicability to.
• Conceived, designed, implemented and maintained a home delivery system complete with accounts receivable, statement billing, delivery manifests, etc. in one week. This allowed the company to enter the rapidly growing.
• Led the effort from conception through implementation of cutting edge order management systems with the latest applicable technologies.
• Developed an organizational structure and budget to support rapid growth, which included prudent use of outsourcing, keeping costs to a minimum while delivering returns to the business.
• Key participant in Value Stream Mapping exercises and Kaizen business process re-engineering events leading towards a Six Sigma culture within the entire company.

Boston, MA, US

• Successfully implemented the first US installation of SAP’s Retail modules with minimal issues at a time when other retailers were canceling or failing in similar projects. Trailblazing leader in the creation of the.
• Winner of Hewlett-Packard Bravo Leadership Award honoring customers who have demonstrated outstanding or innovative business and enterprise computing and/or infrastructure achievements using HP technology and resources.
• Developed five year IS strategic plan for global retail outlet strategy for Reebok and Rockport.
• Converted US store chain to new store systems platform including IBM 4694 hardware with RADOS software, Campbell Time & Attendance/Labor Scheduling, ELT barcode printing, Lotus Notes. This state of the art platform.
• Designed, developed and implemented a methodology for selecting systems to support franchise operations for Rockport retail division starting with requirements gathering through RFP, team building, vendor scoring and.

Framingham, MA, US

• Primary systems architect and senior systems executive to support business sales growth from $30MM to $1B+.
• Anticipated the growth of the Internet, customer self service and distributed workforce during the development of order management systems for consumer direct and B-to-B.
• Visionary who co-designed and developed the first virtual Office Superstore Home page and Internet catalog service for Staples. (www.staples.com)
• Directed the migration and integration of companies acquired by Staples onto common hardware and software platforms which raised customer service levels, sales and profits to unprecedented levels. The new application.
• Directed multiple multi-million dollar projects simultaneously to successful completion each reaching their stated business goals of either increased sales or reduced costs. Coupled with a most efficient operating.
• Initiated such management approaches as flex time, pooling, user design, project prioritization meetings, programming standards, Think Tank sessions, Joint Application Development (JAD)

• Over a five year period, continually assessed business metrics and applied relevant technology to provide for cost-effective solutions to drive growth or reduce costs for three different business channels: retail, real.
• Researched the latest technologies and deployed cost effective, relevant, state-of -the-art technologies such as EDI, laser scanning, handheld collection devices, and Macintosh personal computers.
• Conceived, designed and implemented a vastly improved physical inventory process which reduced yearly expenses by more than $150,000 and improved the quality of the information.
• Managed information systems requirements as the company grew in sales from $25MM to $125MM in annual sales. Evaluated and recommended continual cost effective improvements to infrastructure and store systems allowing.
• Instituted and led priority setting IS Executive Steering Committee.
• Coordinated the design and construction of a new state of the art computer facility.

Randolph, MA, US

• Clandestinely initiated and developed a truck check-in process which eliminated my night shift position greatly reducing driver compensation complaints, enhancing controls, reducing payroll and making collections more.
• Designed, developed and delivered a cash application program greatly enhancing collections processing and reduced dunning requirements while keeping headcount stable.

Mba, Marketing

Bachelor Of Science (B.S.), Computer Science