Ken Chapman Email and Phone Number

High Octane Technical Project Manager delivering information technology solutions budgeted at $2M and above, generating $4M revenue, $2M cost avoidance, with up to 75% improvement in response time. Provides project management and infrastructure upgrade services to: retailers, merchants, banks, and processors, using fault tolerant, robust high-performance platforms, with disaster recovery.Key Industry Experience:Agile MethodologiesACI BASE24Credit and Debit Card Processing Electronic BankingData Architectureecommerce EMV and Chip CardsPCI, POS and EDIIT Infrastructure Merchant ServicesSoftware DevelopmentTelecommunications NetworkingWireless Telephony Significant Projects:Whole Foods Market Retail Infrastructure: Technical Project Manager, $3M hardware and software infrastructure deployments for 450 stores. Collaborated with Deployment Manager and Engineers working on a mix of DevOps and POS technologies. Managed vendors and vendor relationships, as well as store facing deployments. MPOS. SSCO, POS, NCR R10, Splunk, MS Windows 10 virtualization, and SCCM technology.Whataburger Restaurant Technology: 800+ retail restaurants, mobile application ordering project: management consulting, logistics planning, and supply chain management.BPC Banking Technologies: design, build, and implement new electronic payments network in collaboration with P.T. Artajasa Pembayaran Elektronis, Jakarta. Led project’s technical design, software customizations, and server upgrades.Arab National Bank, Saudi Arabia, upgraded $4M IT infrastructure, reducing network response time 75%, and increasing system performance 400%.Burgan Bank, Kuwait City. IT architecture for disaster recovery infrastructure, and networking. Central Bank of Oman, Muscat, Oman, PM for construction of new international financial transaction interchange network, for countries in the Cooperation Council for Arab States of the Gulf (GCC).

Built, managed, and lead teams of technology professionals engaged in developing solutions by replacing the $40M Customer Information File (CIF) System Infrastructure with a Zero Latency Enterprise (ZLE), Cloud Computing, single database of record. Managed maintenance, network monitoring, software releases, and 24x7 support.• Replaced seven, non-normalized CIF data sets, riddled with data integrity issues, with one database of record, eliminating obsolete computing assets, while delivering $4M annual cost avoidance, with substantial CISCO network improvements.• Directed $5M ePayments POS conversion to EuroCard, MasterCard, VISA (EMV) international standards, moving 1200 POS devices to more robust servers and enhanced software supporting EMV. Improved network response time by 25% and increased reliability with zero defects. Recognized as most successful IT project implementation in Bank history.

Provided software development management services and technical network and performance guidance to firm’s retail banking and financial services clients implementing and upgrading end-to-end electronic transaction processing software and infrastructure modernizations, on HP Servers and CISCO routers, and switches.Significant Projects:First National Bank of Omaha, First National Merchant Services: design $4M business intelligence alternatives, implement ePayments application customizations, and BASE24 software customizations for credit card, debit card, and prepaid card processing networks.• Customized VISA Issuer Interchange application adding VISA Acquirer functions. Modified VISAII control application to support all ISO 8583 variations. Realized $185K cost avoidance.• Customized networking services and onboarded 20 new merchant customers, increasing annual revenue $6M.Wells Fargo Bank, N.A.: Agile tools to integrate 345 vendor software modifications with over 300 Wells Fargo customizations. Completed changes as a critical part of the product lifecycle and completed the $5M path convergence for upcoming projects, improved reliability, and reduced defects. Hewlett-Packard: software development management to create business requirements, IT infrastructure, and network architecture, for Evertec conversion of Organizational Process Assets to ZLE (cloud computing) architecture, in reply to $4M customer Request for Proposal.

Recruited to design, create, and maintain enterprise wide, mission-critical software: HP NonStop Server and CISCO gateway/router Infrastructure, wireless telephony network messaging, ANSI41 and GSM translation, Y2K, and disaster recovery enterprise systems, on $4B GTE telecommunications network. Led technology design and integration, network WLAN architecture, TCP/IP software development. Performance monitoring tools. Lead software development teams of five to 10 employees. (TAL, C, C++, JAVA, Apache)