Ken Ko Email & Phone Number

Mountain View, California, United States

Software Test Engineer Lead - on assignment to Google Nest in Mountain View as Technical Lead of the Google Nest Smart Camera Products-Designed, coordinated, and planned testing operations across Mountain View, Taiwan, and India for Nest camera products resulting in faster bug detection and software reliability improvements-Responsible for driving daily testing operations, rapidly pivoting a 15 person team between planned release train testing and ad-hoc testing issues as they arise from Engineering team -Completed knowledge transfer, training, and documentation of three new technical test features from departing team members for new Managed Services Program-Communicated new objectives consistently with teams in different timezones, identified test needs, resources, and worked alongside Program Management team on scheduling and planning for critical releases or hotfixes-Escalated issues found during testing via reports, communication channels, and client presentations-Individual contributor testing capacity balanced with test project management duties

Mountain View, Ca

Technical /Functional Test Lead - on assignment to Google Nest in Mountain ViewTechnical Lead of the Google Nest side Platform QA team-Test Lead / main point of contact for Mountain View side Platform QA team, managed test resources and delegation of test tasks across two additional teams in different timezones-Tracked and drove to completion of test request tickets, management of test deliverables ranging from extensive weekly scheduled testing, targeted testing, daily testing, bug analysis and reproduction to assisting Engineering team on critical decision making.-Created and maintained documentation for onboarding, cross training, technical knowledge transfer. -Reviewed design and functional specs, created and reviewed master test plans and test cases, implemented per test schedule and release-Maintained and supported a weekly health status that listed all current issues of the feature sets to be communicated to upper management

San Jose, Ca

Quality Development Engineer (contract position) - Aeris Mobility PlatformQA Test owner for Aeris’s customized mobile application for one of their core customer projects -Managed the mobile application manual test efforts for end to end, regression, performance, and negative testing on new and existing features with production telematic enabled cars and IoT platform during maintenance windows and multiple environment upgrades, and verified new releases of mobile apps-Completion of all assigned internal tickets and customer escalations. Investigated and debugged product quality issues around usability, performance, functionality, and connectivity-Created documentation that mapped internal test cases to customer product life cycle business flow scenarios to determine test availability and automation coverage

Santa Clara, Ca

Software Design Test Engineer - MediaFirst Cloud TVDefined and managed test plans for system level testing for account based In Home detection, set top box Emergency Alert System, and new recording features.- QA subject matter expert for cloud recording, client-side analytics, audio and video (on demand, live, delayed video), cross platform functionality, and API service call debugging.- Managed the integration testing effort between multiple teams across different geographic locations- Created the onboarding technical QA documentation for new hires.- Provided new feature training and documentation to our SREs for Tier 1 support resulting in improving performance and client service levels.- Collaborated with field engineers to validate customer environments and troubleshoot issues.- Drove discussions with key stakeholders providing release quality results and clearly communicating customer risk/impact for high priority defects.

Software Design Engineer in Test - Microsoft Mediaroom (2008 - 2013)Managed, executed and reported on a weekly set of 2500 legacy regression automated test cases across 70 IPTV set top boxes to test multiple feature areas.

QA test lead for legacy MSTV Cable set top box product for sustaining releases.Additional Relevant Roles at MicrosoftSoftware Test Engineer - Microsoft TV Managed a lab of MSTV Cable set top boxes and scheduled Mean Time Between Failures automation runs, analyzed automation failures and code defects.Ultimate TV Software Test Engineer - Microsoft Web TV Developed tests cases and ran manual tests to measure quality of the product for communications and set top box service connection.Authored test documentation for various feature test areas including Digital Video Recording, Electronic Program Guide, UX, and general functionality.