Ken Conz, Msim Email & Phone Number

United States

Phoenix, Arizona Area

I joined the company as the first technical engineer (2013–2015) for a new division at a 3rd-party ERP support, managed services, and consulting organization for Fortune 100 companies. I earned a promotion to manage 10 software engineers and 5 contractors as our business grew 5-fold. I work with customers in aerospace, retail, insurance, hospitality, consumer goods, manufacturing, and educational services throughout the engagement lifecycle. Selected Achievements:• Partnered with senior leaders to define and execute company technology strategy and deliver improvements in communication, software utilization, and automation to sustain and increase profitability.• Sustained high profit margins for 7 consecutive years and enabled 15% YOY division growth by promoting and leading transition from traditional vendor support to strategic service offerings that reduce customer technology expenses while delivering exceptional quality and functionality.• Introduced cloud-based project management tool that streamlined internal processes, enhanced efficiency, and bolstered communication when onboarding new clients.• Empowered highly technical staff to streamline project management processes, introduce time- and resource-saving automation, and increase team ownership of client engagements.

Phoenix, Arizona Area

Phoenix, Arizona Area

Managed and coordinated the planning, design, technical analysis, and implementation of client interactions across technology landscapes. Managed virtual consulting workforce to support global clients. Developed I.T strategies to meet client specific needs in complex SAP ERP environments. Designed and implemented measures to determine effectiveness for internal operations

I was initially hired as a Software Engineer (2011–2013) at the global provider of enterprise software products and services to build a new SAP third-party service maintenance practice. Then I was promoted to support 50+ global SAP ERP clients generating $6M in annual revenue. I also assembled and led a technical team of 50+ software engineers and contractors. I managed projects ranging from $100K to $2.5M. Selected Achievements:• Conceptualized, shaped, and introduced novel solutions to complex technology challenges and partnered with clients to raise buy-in and effectively transition to new business model.• Strengthened hiring, onboarding, and training efforts to accelerate new hire integration into rapidly growing organization, sustain outstanding customer service, and meet workload demand.• Enabled customers to reduce software expenses 50% through customized technology solutions.• Created and implemented software management process to aid clients in organizing and accessing data across the application ecosystem and save hundreds of hours.

In this role I managed major enterprise resource planning (ERP) upgrade and software engineers at a $43B multinational professional services company. Defined technical requirements. Partnered with customers to align strategic roadmaps with software solutions and solved business application issues while maintaining software integrity. I also served as technical resource and trainer for SAP administration.

I led teams across multiple locations to execute software implementation projects at a business segment of a $98B aerospace manufacturing company. I developed budgets to manage staff and contractor resources; oversaw SAP security and disaster recovery teams. I gained expertise in manufacturing business processes and integration with IT solutions.

I was hired to manage and strengthen relationships across IT and with business units at a $7.8B American packaged foods company. I trained 11-member teams on SAP installation, maintenance, and operations. I instituted and championed best practices across multiple platforms and environments.

I developed consultative relationships with customers in various industries at a business solutions software company. I directed technical staff on SAP capabilities and led 16 R/3 system installations and 8 business warehouse system installations. I administered public-sector SAP system supporting 700+ locations and 26K users.

Executive Education Program In Digital Capabilities And Transformation

MIT Sloan School of Management Executive Education, Digital Capabilities Transformation track. Focusing on Artificial Intelligence.

Program For Leadership Development, Executive Leadership Program

Program On Negotiation

Msim, Information Management

B.B.A, Management Information Systems