Ken Craddock Email & Phone Number

Reston, Virginia (Va), Us

• Led Testing, deployment, and monitoring automation efforts for Verisign’s Managed DNS and DDOS platforms. • Led development and maintenance of ansible deployment automation library. • Took lead responsibility for high-visibility deployment automation (ansible) requirements considered high-risk due to potential DNS outages that could occur if deployments did not go smoothly.• Led deployment automation (ansible) development for data center swing deployments.• Developed ansible playbook library used for over 50 deployments with 100% uptime of DNS Services.• Spearheaded deployment automation (ansible) for all Linux OS vulnerability patching efforts for 46 production hosts and ~90 non-production hosts for managed DNS platform. • Led Nagios/NRPE monitoring plugin development and testing, as well as deployment automation for all NRPE monitoring for managed DNS platform using ansible.• Participated in system, integration, regression, test automation, and deployment automation efforts for managed DNS and DDOS mitigation services platforms enabling customers, resellers, and operations and customer service centers to manage and protect critical Internet-facing DNS infrastructures. • Led efforts to certify systems level functionality of various components of those platforms including UI functionality, batch data processing, E2E systems testing from data center to DNS resolution edge sites, validation of data at database level using SQLPlus, and creating log scraping/parsing utilities with UNIX shell scripting. • Supported basic CSS enhancement and development for Verisign’s Managed DNS UI. • Developed CI framework utilizing technologies including Ansible, OpenStack command line API utilities (Heat/Nova/Neutron/Cinder), Jenkins, and UNIX shell scripting.• Generated reports for pass/failure results of tests and published back to Jenkins via cucumber plugin.• Created and maintained regression automation utilizing Cucumber/Ruby.

Reston, Virginia (Va), Us

• Oversaw team of up to 10 QA engineers and automation engineers responsible for several products including the dotName registry, Managed DNS, iDefense, and Recursive DNS products. • Served as member of QA community steering committee. • Contributed to several initiatives including branding of committee as well as tools inventory management and tools evaluation. • Created and adopted QA community awards program. • Adopted Agile and continuous integration methodologies for QA team for the Managed DNS product. • Identified staffing needs, defining interviewing process for QA positions across Verisign, and staff augmentation when required.• Represented interests of QA at stakeholder meetings for products. • Evaluated, planned, and implemented all automation strategies for above products. • Directed all environment management, planning, and monitoring. • Supervised maintenance and development of QA environment monitoring site using DHTMLX and ASP. • Designed, coded, and implemented web applications providing up-to-the-hour environment data regarding versions of software components installed and where, alerting if code mismatches found, if components not properly installed, or if third party dependencies missing. • Oversaw team that resulted in zero percent regrettable turnover rate over five years.• Granted patents #8656209/#9369427 “Recovery of Failed Registry” in February 2014 and June 2016.• Responsible for ~50 certifications over 5 years of large and small releases for above products and ensured all released with expected quality.

Reston, Virginia (Va), Us

Participated in system testing efforts for the .com/.net and .name TLD Registries. Certified systems level functionality of registry system for all transaction types. Utilized in-house developed testing tools to submit XML/EPP transactions to registry gateway servers, app servers, and database and verified returned results. Participated in system, integration, regression, and performance testing efforts for Verisign’s Managed DNS Services (MDNS) enabling customers and resellers to manage critical Internet-facing DNS infrastructures. Certified systems level functionality of various components of MDNS system including UI functionality, zone data file generation and verification, zone data propagation and resolution, and batch reporting. Tested JAVA command line “batch” utilities on Linux OS, developed for uploading zone data, collecting zone data usage statistics, and bulk domain deleting.

Hunt Valley, Md, Us

Under contract as a Test Engineer to NASD, in Rockville, MD.

Milwaukee, Wi, Us

Under contract to Verisign, served as a test engineer on the initial releases of the dotName registry services.

Reston, Virginia, Us

Served as a Test Engineer on the initial release of the dotBiz registry service.

Served as a test team lead for a local service order automation & tracking system.

Falls Church, Va, Us

Served as a Test Engineer and eventual test lead for a security clearance application for the U.S. Army.

B.S., Economics

Education record