Kendal Lewis Email and Phone Number

Upgrade and maintain the network infrastructure to ensure compliance with NIST 800-172 and CMMC V2 standards as well as Monaco's standards and approved security policies.Provide maintenance, administration and implementation of Monaco's devices, including desktops, laptops, printers, servers and other peripheral devices in the environment. Provide network design, maintenance, administration and implementation of the networking resources required for the company. This includes… Show more Upgrade and maintain the network infrastructure to ensure compliance with NIST 800-172 and CMMC V2 standards as well as Monaco's standards and approved security policies.Provide maintenance, administration and implementation of Monaco's devices, including desktops, laptops, printers, servers and other peripheral devices in the environment. Provide network design, maintenance, administration and implementation of the networking resources required for the company. This includes gateways, routers, switches, VPN, and other technologies required to service both the WAN and LAN environments for the company. Support end user support and escalations from the helpdesk team. Maintain, install and troubleshoot the VOIP systems within the environment.Draft, review and implement CMMC system security plans, including maintaining an active role within the Security Steering Committee. Show less

•Lead a team in deployment for a company wide Windows XP to Windows 7 upgrade project•Image and build desktop and laptops•Deploy and migrate data from XP to Win7 onsite working with the end users •Research and troubleshooting•Provide general technical support regarding escalations from team members •Manage escalated issues and resolve with the end user•Decommission devices and prep for disposal under DOD standards•Site inventory and evaluation for all locations… Show more •Lead a team in deployment for a company wide Windows XP to Windows 7 upgrade project•Image and build desktop and laptops•Deploy and migrate data from XP to Win7 onsite working with the end users •Research and troubleshooting•Provide general technical support regarding escalations from team members •Manage escalated issues and resolve with the end user•Decommission devices and prep for disposal under DOD standards•Site inventory and evaluation for all locations within the Avista footprint.•Onsite Windows 7 end user training•Testing and configuration of Linux CentoOS desktop environments Show less

•Label and run CAT5 and fiber optic cables in a data center environment •Rebooting servers•Establishing console connections and working with remote SAs to resolve issues•Onsite server builds and decommissions•Creating system boot disks•Checking status lights on equipment•Replacing hot-swappable drives•Racking and stacking servers•Verifying cable locations and plugging cables•Escalating more complex issues to customer’s 2nd level tech support

*Install Micros XStore Product *Create and test batch files for remote configuration of software and hardware*Remote testing and configuration of serial printers*Troubleshoot SQL database solutions*Image and configure POS stations for remote deployment *Test Hardware compatibility with XStore and existing POS workstations

•Onsite and remote support for multiple locations and varied environments•Evaluate new and existing clinics for initial and upgrade equipment needs.•Repair and maintain computers, printers and peripherals • Using planning skills and technical knowledge to perform semi-complex, relatively varied tasks to provide technical support.• Includes troubleshooting, maintenance, and installations. In a clearly defined environment, searches for problem resolution within an area of learned… Show more •Onsite and remote support for multiple locations and varied environments•Evaluate new and existing clinics for initial and upgrade equipment needs.•Repair and maintain computers, printers and peripherals • Using planning skills and technical knowledge to perform semi-complex, relatively varied tasks to provide technical support.• Includes troubleshooting, maintenance, and installations. In a clearly defined environment, searches for problem resolution within an area of learned things.• Ensures that individual users and departments have hardware, software, and operating systems necessary to perform the work of the clinics.• Support of multiple vendor application and devices including Medtronic, Carelink and GE medical devices•Extensive knowledge of Centricity EMR•Extensive knowledge of Athenahealth end user support and implementation •Outlook, Office, General Windows Configuration• Use of Dameware Mini/ VNC/ RDP to remotely connect and troubleshoot devices• Managing User Account in Active Directory/ Exchange Server Show less

Perfomed tasks including but not limited to:• Manage Support Tickets/ RMAs• RS-232 Integration• Point of Sales• Design and recommend equipment and configurations based on unique environments • Troubleshoot network level connectivity issues• Troubleshooting IP Video• Troubleshoot Windows 2000, XP, and Windows 7 Security Recorders• Supporting Remote Clients with Citrix products on Windows 2000, XP, Vista, 7, and OSX• Configure Routers/Firewalls for Port… Show more Perfomed tasks including but not limited to:• Manage Support Tickets/ RMAs• RS-232 Integration• Point of Sales• Design and recommend equipment and configurations based on unique environments • Troubleshoot network level connectivity issues• Troubleshooting IP Video• Troubleshoot Windows 2000, XP, and Windows 7 Security Recorders• Supporting Remote Clients with Citrix products on Windows 2000, XP, Vista, 7, and OSX• Configure Routers/Firewalls for Port Forwarding• Troubleshooting Hardware/Software• Walking Customers Though Hardware Replacement/Installations• Walking Customers Through Software Installation/Registry Changes• Remotely Logging Into Customer’s Computer to Fix Software Issues• Supporting Mobile Applications• Phone Support/Email Support• Assist Other Technicians With Call Escalations• Handle Management Task for End Users• Network Configuration/Subnetting/ Detecting Packet Loss• Manage Customer Support Tickets• Create Internal/External FAQs and Documentation Show less

Take inbound calls to trouble shoot end user workstations, printers and applications.